I worked with Ren to pick out my fireplace and it was a great experience. HOWEVER, they charged me $419 for a termination vent that I could get on Amazon for $175. Before it was even installed I as... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The website was easy to navigate plus it included prices allowing to see costs with the many different options. I spoke with costumer service and the representative was very helpful and offered to ass... Vis mer
Selskapet har svart
The locating of the correct parts was really important, since we had tried to order them from the company that sold the product, but with no success. The pricing of these products was nominal and no... Vis mer
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Horrible experience with US Fireplace trying to upcharge after getting over 4000$ from me. Would not purchase anything from them with these suspect business practices.
Informasjon om virksomheten
Skrevet av virksomheten
Explore America's largest selection of heating solutions with over 100,000 products including gas, electric, and wood fireplaces, fire pits, log sets, stoves, and heaters. Trusted by over 25,000 households, contractors, and builders. Free shipping available. Open every day 8:00 AM - 11:59 PM ET. Give us a call today!
Kontaktopplysninger
3,2
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Slow shipping horrible customer…
Slow shipping horrible customer service! Dont recommend purchasing anything for them
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Dont order from them!
I canceled the order, it showed up at my house still. I can only return it if I pay a ridiculous restock fee, and shipping to return it. Even after I canceled the order with over 13days before it even shipped!
13. februar 2026
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Beautiful screen and issue addressed
There was an issue with missing screws, and it was promptly addressed by the company. The fireplace screen is beautiful.
11. februar 2026
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Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
fireplace arrived early
fireplace arrived early. great notification on delivery. definitely packaged for shipment. very easy company to deal with and price was great!
3. februar 2026
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Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Product arrived damaged
Product arrived damaged. Beat up pretty bad during shipping.
11. februar 2026
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Sturdy and strong
I have been going through fire place grates every year. I have yet to find one that can hold up to the heat of an oak fire. My recent purchase of a 304 stainless grate should end this ridiculous yearly expense. I just received it and have yet to try it out. So I will with hold my evaluation for now but the purchase experience was flawless.
10. februar 2026
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Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Need to talk to a knowledgeable person…
Need to talk to a knowledgeable person speaking English. Have someone call I have questions 701 261 7319 ask for Kim
15. januar 2026
Svar fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
i don't remember purchasing this item
i don't remember purchasing this item. when i called to ask about the invoice, the person couldn't find it and couldn't find the reference # either.
then i have to pay for the return and restocking - i wonder if anything is left to credit my card after this expensive venture? confused.....
27. januar 2026
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great experiences
great experiences, great product with ease of delivery.
28. januar 2026
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Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Item is defective
Item is defective. Called the company and the issue for either a replacement or refund could not be resolved on the call, was referred to an email. I emailed the company as indicated and no response was received after three follow ups. Will be clawing back the money.
12. januar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Bio Ethanol Fireplace Poor Quality
The Company sent me two fireplaces that were very poor quality. Dented and damaged. Took 3 months to get a partial refund after returning items. Poor service and poor products. I do not recommend
3. februar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The item showed up damaged (dented and…
The item showed up damaged (dented and scratched) and without the hardware to fasten it to the brick. Honestly I expected better since the item was so pricey.
27. januar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Still waiting on my full order from…
Still waiting on my full order from 1/3/26 and it is 2/2/26.
3. januar 2026
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Would never do business with US…
Would never do business with US Fireplace Store again! The part I ordered to repair was wrong the repair guy wouldn’t call me back and had to return like 32 days later US Fireplace Store wouldn’t let me return it.
12. januar 2026
Svar fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The shipment was poorly packaged and…
The shipment was poorly packaged and arrived broken.
31. januar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Emailed multiple times to get tracking…
Emailed multiple times to get tracking information and no one was able to tell me when it would ship. Originally said within 10 days. It took 18 days to receive.
I think the $59 flat fee shipping was over charging for the small item I ordered. I will not use this site again nor will I recommend it to any of my clients as I own a chimney/fireplace business. Sent an email to get a refund and return this item and no response.
14. januar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
I spent just under $5000 for a…
I spent just under $5000 for a fireplace at US Fireplace. The blower they sent me does not fit at all. When I called to see how this was going to be resolved I was told that they don't have anyone with technical expertise to help fix this problem. So, so far I am just stuck with a blower I cannot use. They were going to check and get back to me but so far they have not tried to get back to me with a resolution to my problem.
12. januar 2026
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Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The customer service was subpar
The customer service was subpar. It took days even weeks to get a response. Once we ordered we were told that there wasn’t any in stock so they would have to add an additional shipping cost of 100.00 to the order. At the time we were never notified it was delivering it just showed up. It was sandwiched between to full sized pallets it was completely overkill on the packaging. A month after delivery we received notifications that it was delivering. We were worried we were going to get charged again. We didn’t. It was just a delay in the notification. I would not purchase from them again. The product is good. Customer service was horrible and it was a hassle to work with them. We would find something local next time.
1. desember 2025
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Everybody was very helpful and prompt…
Everybody was very helpful and prompt with their delivery
29. januar 2026
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Excellent communication and timely…
Excellent communication and timely responses to inquiries
29. januar 2026
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Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
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