Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
2,8
3 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not purchase from this company! I placed an order and the wrong item was delivered. I've gone days trying to reach customer support and there are no real humans staffed. I'm now stuck with a large, incorrect item with no path to get it rectified. I've tried contacting the company via email, social media, online chat, and online form. Zero response. I've also filed a formal complaint with the BBB.
Koala has no functioning customer service, just deflection. My order was severely delayed, and after finally getting a scheduled delivery date, the delivery was cancelled the night before via text message with no explanation. I had already taken the day off work to be available.
Koala told me to contact the shipping company. The shipping company couldn't tell me why it was delayed, where the order was, or when to expect it, and directed me back to Koala. Koala's contact page produced no one willing to actually speak with me. I was promised multiple times that a manager would call me at a scheduled time, but no call was ever scheduled. Their site says you can request to speak with someone by phone, yet they refuse to provide a phone number.
Every update I ever got, I had to chase down myself by calling the shipping company. Not once did anyone proactively follow up, and what little communication I received contained information that turned out to be false.
When the product finally arrived, it had clear damage. I am still trying to get anyone at Koala to speak with me about it.
One last thing worth knowing: there is no way for a customer to leave a review directly on Koala's website. The reviews displayed there are curated by the company, which is why I'm posting here instead. If anything goes wrong with your order, expect to be bounced between Koala and their carrier indefinitely with no way to reach a human. One star. Would be zero if it was an option.
Thank You Naigel and the rest of the California based team for assisting with my inquiries and addressing missing items regarding the 92" sofa bed. This was the most seamless and one of the most pleasant interactions I could have through email communication and I was taken care of even though not an original customer. I look forward to continued interractions with Naigel and the California representatives affiliated with the Koala brand. I will be referring many more customers for Koala products based on this experience. Thank You All again. Cheers!!!
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
