URWizards Anmeldelser 

128
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very fast shipment, stunning dice. I went for the petrified wood ones, and they are beautifully carved. I was given punctual info about the delivery and nothing was due at my end regarding customs... Vis mer

Vurdert til 5 av 5 stjerner

Excellent vendor of polyhedral dice with an eclectic offering. Every set I've gotten from them are beautiful and masterfully crafted. Gemstone dice all of an alluring luster that you can't take your... Vis mer

Vurdert til 5 av 5 stjerner

Consistently does great work on both the standard dice offered on the site and the custom dice. I've ordered several sets of their standard offerings and 2 sets of custom dice. All sets came wrapped... Vis mer

Vurdert til 5 av 5 stjerner

Fantastic sets I ordered from them. The set I bought for myself was random premium set gambling-like one and I got pink crystal glass set - my fault initially as I misbelieved it would be gem and... Vis mer

Informasjon om virksomheten

  1. Spill- og lekeprodusent
  2. Spillbutikk

Skrevet av virksomheten

URWizards is an internationally operated business aimed to bring the dice lovers and table top games lover luxury gemstone dice. High-quality & good custom service is the operating standard of our business :-)


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

128 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(128)

7 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Perfect service

Very fast shipment, stunning dice.
I went for the petrified wood ones, and they are beautifully carved. I was given punctual info about the delivery and nothing was due at my end regarding customs duties and vat. Customer service is top, too.

I will definitely buy again and suggest the website.

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Attractive, Creative Dice and Top Tier Customer Support

Excellent vendor of polyhedral dice with an eclectic offering. Every set I've gotten from them are beautiful and masterfully crafted. Gemstone dice all of an alluring luster that you can't take your eyes off of, and the resin dice are nice and sharp with dozens of fun designs inside that you can't find anywhere else.
Customer service is also most excellent and I cannot praise it enough. One gemstone set shipped to me had a malformed D6 that didn't roll well; due to it having then gone out of stock, for a replacement they sent me a new gem set of my choosing, free of charge, despite the new set even costing more.

29. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Average dice, Slow Customer Service

The dice set is fine, I guess. I ordered a custom set of dice as a wedding gift it wasn't the design I requested. I emailed them that it wasn't what i ordered, so they offered a replacement set. I replied that would be awesome and I requested for a different material only if they approved and the proper design. After that email no response and no order/tracking number. I have sent multiple emails requesting an update. I believe I'm SOL and no replacement set will be sent.

Update: They told me to re contact them so I did. All they had to say was "Your order had been delivered. No sh!t I am contacting about a replacement. I've sent 4 emails over the last 4 days regarding this. They also claimed to be a small company, 90% sure they are a mass manufacturing in China and have multiple negative reviews on customer service. Screw this company, such a waste of my time.

Update part 2: They got back in contact with me and are promising a set to be sent out to me. The communication was slow 1 email at a time and at 2 AM EST. Still not the best but better than nothing.

Final Update: changing from a 1 to a 3 star because they came through and I ended up getting a replacement set. I am greatly appreciative they got a new set out in time. They where non-combative about all of this. If you where to use them highly recommend being thorough for a custom dice. None the less thankful for their help even though it was slow.

25. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til URWizards

Svar fra URWizards

Hi Michael,

We’re really sorry about this.

You trusted us with a custom wedding gift, and we understand why this experience has been upsetting. The design should have matched what you requested, and after we discussed the replacement, we also should have followed up properly instead of leaving you waiting without updates. That’s completely on us.

We’re a small handmade shop, but that’s not an excuse for the lack of communication you experienced.

We would still really like the chance to fix this for you. If you prefer, we can give you a full refund right away. Or, if you’re still open to it, we can remake the dice with the correct design/material and keep adjusting it until you’re happy with the result.

We can also send photos before shipping this time so you can confirm everything first.

To make sure there wasn’t any issue with our email review process, could you please send another email to our customer support address at urwizards@outlook.com? We’ll prioritize your case and handle the order issue as soon as possible.

Again, we’re genuinely sorry for the frustration and disappointment this caused.

Vurdert til 5 av 5 stjerner

Excellent Customer Service

I just ordered the topaz blast lava glass dice set. They are gorgeous and well made and look better than I hoped. The d4 got damaged during transit but they are sending me a replacement. For that alone I will be ordering from these guys for all my dice.

14. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Couldn’t be happier

I was initially nervous buying from them since I heard some horror stories from previous reviewers, but honestly my experience was fantastic. Not only did my dice arrive way earlier than I expected and on the literal day we were having our session 0, but I had messed up my shipping address (thanks apple pay autofill), reached out to them, and they had it fixed within a day. They also had promised to ship me a new set free of charge if the original set ended up going to the wrong location. Will absolutely be purchasing from them again!!

19. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is my first purchase with…

This is my first purchase with Urwizards and I can gladly say this will not be the last. The multi-faceted dice are very well done and the weight feels great to role not to mention the dice look just like the videos and pictures. I highly recommend it.

18. januar 2026
Vurdert til 5 av 5 stjerner

Amazing dices

Amazing dices, with great golden details and beautiful color. They even accepted to send me a specific box I asked, even if it was not mentioned in the options.

I'm always happy, they send quick and it's perfect

20. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

They might hiding negative reviews

I don’t enjoy writing bad reviews, especially when I’ve been a loyal customer for some time now. In the past, I’ve had good experiences with URwizards, but in my latest order for custom dice, I was quite disappointed. The dice set that arrived was a different font AND material than what I paid for, and I wrote a review on their site about my experience (with pictures and everything). Now, what really frustrated me was not just my experience, but that my review was never published, as if I had never written a review at all. I always thought they had good reviews because they were a reliable company, but now I suspect they might just be hiding any negative reviews. I just want to warn anyone who might want to be spared a wasted $80.

UPDATE: URwizards reached out to me a month ago and offered a refund plus to remake my order. While I am still waiting on the refund, I DID just receive my custom dice and they were exactly what I ordered this time, which I am very happy with. I truly do love URwizards' products and quality, so as I said previously, this experience took me by surprise. Still, I am very grateful.

24. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til URWizards

Svar fra URWizards

We sincerely apologize for the impact our service has had on you, and for making your experience so unpleasant. We have received your feedback and will work to improve both the entire customization process and the user experience on our website. At this moment, may I offer you a full refund and proceed with customizing the product again according to your requirements? Thank you for your time!

Vurdert til 5 av 5 stjerner

Ordered electroplated obsidian (dragon…

Ordered electroplated obsidian (dragon scales) dice $87. Got them and they have problems with the electroplating. They are black on black on many dice - makes them very difficult to read. Anyway, contacted them. I asked for a replacement, then they asked if I wanted a replacement...? I said yes and didn't hear back. FYI, they are Chinese-made and sent from there so they take a while to receive.
Update 12/3/24: Thank you for writing and for the tracking number.
Update 12/4/24: I just received the replacement order. Unfortunately, the new dice are still very hard to read some of the numbers because the electroplating is too dark in places. The design and concept of the dice is excellent but the electroplating not consistent. Thank you for resending but I’d prefer a full refund.
Update 12/7/24: Thank you, I received the full refund. Love your designs and will return soon!

1. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til URWizards

Svar fra URWizards

Hello there,
I am really sorry for the inconvenience. We have updated the tracking information to you. And if you still don't like the new set I can issue a full refund for the product.
Thank you so much!

Vurdert til 1 av 5 stjerner

Two faulty sets, and no response

Ordered two sets of dice, both arrived damaged in some way. The metal set was dented and full of random chunks of metal, and the crystal set was chipped in the corners. I emailed their support immediately after they arrived, its been two weeks, and I still haven't heard back.

30. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Quality - will buy again 😍

I am very happy and pleased with my purchase.
Although the shipping time is stated to be about 4-5 weeks, my order was here in about 2 weeks.
I bought a wooden box and a set of gemstone dice and WOW they (both) are beautiful.
The weight, the finish, the carvings… these dice are a piece of art.
Packaging was more then enough to guarantee a safe travel and they even threw in a extra (Resin) Dice as a gift - very sweet :)
One of my dice had a very little chip on one of the edges, but i can live with this minor fault.
These are real stone dice, so little imperfections like this can always happen, and i personally don’t mind.
Will definitely by again ☺️
greetings from Austria

15. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I am completely unhappy with the dice

I am completely unhappy with the dice. They are lightweight, like plastic. One side of the die is solid black, like a stand for the object inside that was supposed to be holografic. The dice seem cheap, not resin or acrylic. I emailed several times about returning for a refund but no answer. Ended up going past the 14 day limit to return, did not send them because I suspect I wouldn’t have gotten a refund or the dice back.

20. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

These dice are worth their price

These dice are worth their price, they're beautiful and have a very good finish. What's more, customer service is impeccable. However, I'd like to add that all the photos on the site are taken with good lighting and under advantageous conditions, so I can only advise you to look at the photos taken by buyers on Etsy.

26. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Repeat customer

I have purchased from these folks a few times now

The stone fluorite animal crossing dice have outlasted stone dice from other sites.

They 100% *will* give you custom sets (I play classic L5R/WoD and require 10D10s) just message them directly!

Amazing folks, really great dice!

19. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The box turned out how I wanted and the…

The box turned out how I wanted and the dice are beautiful. The engraving on the box is detailed and clear and the box itself is well made. However if you are ordering these as a gift, I would recommend placing the order well in advance. I placed the order on June 26th and got it on October 4th. The wait time is long but overall I am pleased with the box and the dice.

4. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great Service and Product.

The person behind the website was very respectful and helpful. I wanted to make an alteration to the item described on the website, and they were extremely accommodating, and the end result was fantastic

Not only are the dice beautiful, but the bag they come in feels very nice and of high quality, and the provided storage case is very convenient.

31. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic sets! Be wary of the random probably sets - read the print!

Fantastic sets I ordered from them.
The set I bought for myself was random premium set gambling-like one and I got pink crystal glass set - my fault initially as I misbelieved it would be gem and didn’t read the fine print but it’s still gorgeous!

Gift sets were perfect for loved ones and exactly as advertised. Obsidian set rocks! Pun intended.

1. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t order from them please

Don’t order from them please, I ordered a $75 set and never received them. I am emailing them every few days but they are not responding. They responded to the first email and said had the wrong address but I checked and they did not so I requested they send them again. No response. I asked for them to just respond and got no response. I will be reporting them to the Better Business Bureau soon if they won’t help. Sadly my order is on a gift card so there is little I can do to get the money back. I am so angery I could Barbarian Rage.

15. juli 2023
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv