too many times I experience 1) survey that starts then tells me I already did it 2) survey that fails to marked completed, stuck in Started mode 3) seldom when filing a concern is payment made... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going t... Vis mer
Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. E... Vis mer
Selskapet har svart
I've been using Upromise since the very beginning, nearly 2 decades now. I've earned around $12,000. And it's not even a requirement that you use it for college. All mine has gone into a travel accoun... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...
Kontaktopplysninger
8605 Santa Monica Blvd, PMB 36227, 90069, West Hollywood, USA
- upromise.com
4,0
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I appreciate the opportunity to earn…
I appreciate the opportunity to earn extra money. It was not very difficult, just go through the link. Not every merchant offers Upromise deal though.
19. juni 2026
Svar fra Upromise
Thanks for the review! We’re glad to hear you’re enjoying the experience. We really appreciate you being a part of the community!
ways to make it better
the surveys are a waste of time; screenings take time and most times you don’t qualify. i shop using the link and not all activities get picked up. love getting money back for my kids. i hate when i forget to use the link. wish i could get credit for my mobile receipts like sam’s; i use scan and go so i dont have a physical receipt. been using upromise for a long time.
19. juni 2026
Svar fra Upromise
Thank you for taking the time to share such a thoughtful review. We’re glad to hear you enjoy earning money back for your kids and that you’ve been with Upromise for a long time — we truly appreciate your loyalty.
We also understand the frustrations you mentioned. Survey screenings can take time, and not qualifying can feel discouraging. Those screenings are handled by our survey partners, and they determine eligibility based on their survey matching process. If a survey crashes or fails to credit, our team can look into it through upromise.com/help
Regarding shopping, all earnings must come through confirmed offer tracking. If an activity doesn’t pick up, it usually means the partner didn’t send back a tracking signal. Using the link each time is the best way to ensure your purchases track correctly — and we know it’s easy to forget.
Thank you again for sharing your experience — both the good and the challenging. Feedback like yours helps us continue improving the program for long‑time members like you.
Svar fra Upromise
Thanks for the review! We’re glad to hear you’re enjoying the experience. We really appreciate you being a part of the community!
The Upromise surveys crash out and you…
The Upromise surveys crash out and you never get credit for your time. Don't bother with surveys.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Upromise
Thank you for sharing your feedback — we’re really sorry to hear about the trouble you’ve had with surveys crashing. That’s incredibly frustrating, especially when you’ve already invested your time.
If you continue to experience crashes or see the same survey looping or failing repeatedly, please reach out through upromise.com/help with a screenshot or survey ID so our team can investigate it with the partner.
We appreciate you taking the time to let us know — feedback like yours helps us improve the survey experience for everyone.
Upromise is a wonderful site that gives…
Upromise is a wonderful site that gives money back for the purchases you are already making that you can put towards college or in your bank for other purchases or investments. its a no brainer!
19. juni 2026
Svar fra Upromise
Thank you so much for your wonderful review — we’re thrilled to hear you’re enjoying Upromise and finding real value in earning rewards on the purchases you already make. It’s great to know the program has been helpful for your college savings or other financial goals.
If you ever have questions or need assistance, our support team is always here to help.
Thanks again for being part of Upromise!
Svar fra Upromise
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
I filed a submission for missing…
I filed a submission for missing earning on December 28, 2025 and still have not received a reply despite numerous attempt to contact customer support. They refused to acknowledge my emails despite clearly providing the proper documentation showing the purchase.
19. juni 2026
Svar fra Upromise
Thank you for sharing your experience — we’re really sorry to hear how long you’ve been waiting for a reply. You should never have to send multiple emails or feel ignored, especially when you’ve already provided the proper documentation. That’s not the experience we want for anyone.
Your submission will need to be reviewed through your activity ledger so our team can securely access the details and verify the missing earning. If you haven’t already, please reach out through upromise.com/help — this ensures your documentation is routed correctly and prevents delays.
We appreciate your patience, and your feedback helps us improve how we support members going forward.
App is Great When It Works
The ease of using the app. One thing that sometimes happens to me is that when the app re-routes me to the app I want to shop at, I receive an error code. I then utilize the upromise website and get re-routed to the shopping website successfully.
19. juni 2026
It took multiple emails to get this solved
It took multiple emails to get this solved. I had to stay on top of this, sending proof of purchase three times. The first resolution only credited me 6 cents and I had to re-send everything proving that more than $6 was owed. There was an adjustmet made to make the cashback $6 and I didn't receive any communication about this.
19. juni 2026
Svar fra Upromise
Thank you for taking the time to share your experience — we’re really sorry to hear how difficult and time‑consuming this process was for you. You shouldn’t have had to resend your proof of purchase multiple times or chase down the correct credit amount, and we understand how frustrating that feels.
If anything still looks incorrect in your activity ledger or you have questions about a specific transaction, our support team is here to help at www.upromise.com/help
We appreciate your patience and your feedback — it genuinely helps us improve the experience for everyone.
Money is not credited so many many…
Money is not credited so many many times. And the system to report missing credits is impossible to negotiate. They have all the information, but won't credit you unless you send them what they already have. Do I remember the exact day I started a game? No. Do I have an email for a year ago showing I purchased something through the website? Maybe not. Ridiculous. Terrible, not user friendly program.
19. juni 2026
Svar fra Upromise
We’re really sorry to hear that your experience didn’t meet expectations — that’s never what we want for anyone. Thank you for sharing this feedback; we truly value the chance to understand what went wrong so we can make improvements.
If you’re missing a credit or something doesn’t look right in your activity history, please reach out through your activity ledger on our site or visit www.upromise.com/help. Our support team can review the details securely and work with you to get things resolved.
We appreciate you taking the time to let us know about your experience.
The program changes over time allowing…
The program changes over time allowing for less and less grocery rewards. The surgery sometimes have you go through the entire survey and either kick you out at the end or just don’t provide the reward. On the plus side, if you use it for shopping needs. It can be worthwhile.
19. juni 2026
Svar fra Upromise
Thank you for taking the time to share your feedback. We’re glad to hear you’ve found value in the shopping rewards, but we’re sorry to learn about the challenges you’ve experienced with grocery rewards and survey completion. That’s not the experience we want for our members.
If you ever run into issues or have questions about a specific activity, our support team is always here to help. Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help so we can take a closer look and make things right where possible.
We appreciate your review and your participation.
Svar fra Upromise
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
Communication is beyond bad.
Communication is beyond bad.
Cannot get any help in having transfer of funds to 539 account.
There is 581.00 available.
Tell me how I get this money transferred.
On line info states its done monthly... That hasnt happened.
19. juni 2026
Svar fra Upromise
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced with your transfer — that’s not the experience we want for our members.
In many cases, transfer issues occur when the linked account still needs to be verified. Any bank‑information changes require you to confirm the update by clicking the verification email sent from Upromise. Once the account is verified, it can take up to 7 days for the change to take effect, and redemptions can only be processed once the account is active and confirmed.
If you still need help or something doesn’t look right, our support team is always here to take another look and make sure everything is set up correctly. Please feel free to reach out at www.upromise.com/help
Svar fra Upromise
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
The fact that you have to spend about…
The fact that you have to spend about $50000 before you get any reward is worthless and absurd. Total waste of signing up and just a data grab by upromise.
19. juni 2026
Great way to get money for my…
Great way to get money for my granddaughters college fund (and my kids before that)
19. juni 2026
Svar fra Upromise
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
Customer service
It seems as though the Upromise cash back program isn't working as well as it used to. I'm missing several purchases and when I ask Upromise to look into it, no one responds. Dissappointed.
19. juni 2026
It works most of the time
It works most of the time, but... When it doesn't, good luck getting ahold of anyone to help...
19. juni 2026
Svar fra Upromise
Hello,
Thank you for sharing your feedback about your experience with Upromise. We’re glad to hear it works well for you most of the time, but we’re sorry to learn that getting support hasn’t always been easy.
- We truly appreciate you taking the time to let us know about your experience.
- Your comments help us improve our service and support for all members.
- If you ever need assistance, please don’t hesitate to reach out—we’re here to help!
Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help
Thank you for your patience and understanding!
It only works like a 1/3 of the time…
It only works like a 1/3 of the time and when you report the missing points, Upromise will decline the request.
19. juni 2026
Svar fra Upromise
We understand how frustrating it can be when your purchases or activities on Upromise don't always track as expected. Here are a few important points to keep in mind:
- Once a purchase is made through our link, it may take up to 30 minutes and up to 5 business days to appear as pending in your Shop ledger.
- After appearing as pending, most purchases will credit to your account within 32 days. For travel-related purchases, it may take up to 90 days.
- If you are missing credit for a purchase, please ensure you have followed all the steps and allow the full crediting period to pass. Sometimes, technical issues or device settings can prevent tracking, and unfortunately, we may not always be able to issue credit if the transaction was not tracked by the merchant.
For more details, you can visit our shop pages:
- https://www.upromise.com/shop-featured
Thank you for your patience and understanding!
Easy to navigate and have earned over…
Easy to navigate and have earned over three thousand so far.
19. juni 2026
Svar fra Upromise
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.