It took 3 weeks to receive an activation code by post by which time it was out of date. It then took >5 attempts (c. 15 minutes each time) to get through by telephone.

HOWEVER, once finally connected today the advisor Jai, was diligent and patient and finally got be logged in. Without him I would have given up

Jai was the operator in charge of my call. Very professional and friendly throughout giving clear explanations, advice and lots of patience in guiding me through a new account that was set up. Highly recommended operator and with a wealth of knowledge

Jai was excellent helping me with my problem. Fantastic customer service

Jai Rajput, Unity Experience Advisor - sorted out my issue quickly and efficiently.
He was polite and helpful

Called and Jai took me through the process of logging
in calmly and precisely and was patient and most helpful, I cannot be more thankful, as I tried it myself and got nowhere, called the helpline and Jai came to the rescue...thank you!

Jai led me through what I was finding a tricky logging in process. He first unblocked me and then with patience and clarity took me through the various stages

Jai was very helpful and patient - stayed on the line and talked me through each step

Jai was really helpful, answered my questions and solved my problem straight away. Thank you Jai!

My experience was made great by BIBI because her level of customer service was out of this world, she should be given a pay rise and promoted. She was very patient, and very clear with the instructions she gave to me.

The advisor, Jai was very helpful in activating my log in. He was very patient and understanding. As this was the frst log in for me Jai was excellent at finding and asking me alternative security questions so I could gain access.

Fantastic service, I am very grateful
Thanks again Jai !

Jai Rajput was very helpful in helping me sort out a login problem with my memorable name

The call agent Jai was very helpful and stayed online and guided me through the whole process. As it was my first time logging into account it all felt a bit strange but he was very patient.

Excellent Customer Service.
Really friendly. You could almost hear the warm smile! Calm, patient. Clear advice.

Kulvinder Bhatti at the Call Centre was excellent. She was patient, calm, completely knowledgeable, completely helpful and accommodating. I must have been 50 minutes on the call but she continued throughout to be straightforward, clear and steady in giving me assistance with the forms I was trying to fill in. I highly recommend her.

Jai was really helpful and patient with me. I was struggling to log in for the first time, but Jai helped me through the process making it much easier.
Thank you.

Great customer service today from Jai Rajput

The service is beyond terrible – it’s an absolute disgrace. I applied for a MultiPay program back in MARCH, and after wasting months chasing and calling, repeating myself over and over, it finally got “approved” in SEPTEMBER. Half a year later! And even then, it’s still a joke – I can’t even log in as admin because of an “incorrect password.” Except it’s the exact password I set myself and even have written proof of on the application. Now I’m being told they “can’t” change the password and that I should speak to Lloyd’s bank. Guess what? Lloyd’s is telling me the opposite – to go back to Unity Trust. So I’m stuck in a pathetic game of pass-the-buck while neither side actually takes responsibility. This is completely unacceptable, useless, and a total waste of my time. Meanwhile, my organisation continues to suffer. I'm certain I've broken the record of the number of time someone has contacted an organisation over the phone.

FIRSTLY - Jayne Smith & Priya Purewal should be given OBE's for their service, support, speed of help, banter, professionalism and everything a customer wants and needs from a supplier...
The Heads @ Unity should give these ladies a pay rise......
Over the last 48hrs they both have supported me with what should be a simple process of logging onto my Multipay card but it turned out to be a horror show from start to finish, Jayne has stood by the phone taking notes and trying her hardest to log me onto the system whilst Priya has been on the other line to Lloyds and at NO point was time ever a problem to these ladies.
One call was for 1hr 15mins !!!!! and at one point they worked together to get it resolved around their own lunch breaks
Two people have turned my opinion round of Unity Bank and I personally would like to thank them.
Take care ladies - Mr. Price