2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Vis mer
Selskapet har svart
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Vis mer
Selskapet har svart
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Kontaktopplysninger
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Storbritannia
- help@luminessajewelry.com
- unbracelet.com
Har svart på 88 % av de negative anmeldelsene sine
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My blonde moment lol
I thought I had a problem with my bracelet but the problem was my head 🤣 it was the second bracelet I had purchased and I thought the names were all mixed up but I had completely forgotten that I thought the same thing with the last one so I complained to Luminessa who didn’t hesitate to contact me and once again explained how to sort it out, they were so kind and helpful and didn’t make me feel foolish, absolutely great customer care 5 ⭐️⭐️⭐️⭐️⭐️

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Fantastic customer service
Fantastic customer service. The bracelet is absolutely stunning. I couldn’t be happier.

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Awesome job
The bracelet is nice and comfortable. All my family members and friends love it.

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First time buyer and as usual leary…
First time buyer and as usual leary about purchasing feom a new vendor. But I was pleasantly suprised when I recieved my package. I love my bracelet with my childrens names on it and the anatomical heart locket that was a bonus is awesome as well...Thank You!

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The engraved bracelet I purchase was…
The engraved bracelet I purchase was the black link, with five names. My son said it was the best gift, other than his marriage and children. He put it on and has not removed it yet. It is a pretty nice gift, thinking of ordering one for myself. He would love a matching chain but they don’t make it…

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Great piece
I ordered a black bracelet with 3 names and you can actually read them, it is beautiful and clean looking. Love it

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Exceptional customer service!!!!
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and their team went above and beyond to deal with my order! They are so efficient and helpful!! Companies who put their customers first are few and far between these days!!!Well Done Luminessa Jewellery! I will definitely be ordering from you again and recommending you to all my friends and family
Thank you so much!!!
Ceri Totty

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Love the bracelet I received
Love the bracelet I received. With the names on it my family is always with me !

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Très bon site de bijoux
Très bon site de bijoux et j’ai déjà commandé un bracelet homme qui est très bien fait

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Je remercie luminessa
Je remercie luminessa, très satisfait de ce bracelet avec tout les prénoms des gens que j'aime

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Grosse arnaque
Reçu le bracelet aujourd'hui et quelle déception ! Impossible de l'enfiler, trop petit ! 23 cm, les prénoms sont dispersés et certains a l'envers !! J'ai demandé le remboursement mais peu d'espoir !! A fuir absolument

Svar fra Luminessa Jewelry
Bon site
Site bien fait. Bijou conforme aux photos et livré rapidement

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customer service impeccable
i contacted Luminessa jewelery to purchase another leather bracelet as mine had broken but they wouldnt hear of it and have not only supplied me with a new bracelet but with my original etched name rings as well

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I would give this company 10 stars if I…
I would give this company 10 stars if I could. The charm bracelet I bought was beautiful but unfortunately the clasp occasionally ‘stuck’ and at sometime (unbeknown to me) it had stuck open and the charms all came off. It was the sentimental value of the charms that made it so upsetting: I reported it to the company and did not expect anything in response but they have been FANTASTIC…offered a replacement straight away! I can’t wait for it to arrive, it means so much to me as I had bought it for my return to work after having my third and final baby (each charm with one of their names on).

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Beautiful bracelet and the support team…
Beautiful bracelet and the support team are second to none.
I will be buying these as gifts for all of my friends & family.

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Parfait
Entreprise très soucieuse de la satisfaction client.
Je recommande sans hésitation. Attention à bien prendre vos mesures ne pas suivre les "standard"

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Bracelet - Eh, Customer service- 100%
Rating the overall bracelet, I would give it 2 stars.
Rating the customer service, I would give it an extra star. They were very friendly and patient with me and helped with all of my questions. I really appreciate that.
But with the bracelet being too small, and having to buy an extra link, the printed names being very tiny that you can barely see them, and not even receiving on Father’s Day when I ordered weeks in advance, that’s the reason I wouldn’t buy anything else with this company.

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Nul !!
Nul !!! Non professionnel !!!
Erreur de leur part dans la couleur. Service client déplorable . Zéro suivi, une réponse type pour faire genre et après plus rien malgré les relances.
Je ne recommande pas du tout !!

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Very well made…
This bracelet was a tribute to our two sons that passed away. It was beautiful when we got it! Very well made and the company was wonderful to deal with.

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Very helpful and responsive customer…
Very helpful and responsive customer service. Love their product.

Svar fra Luminessa Jewelry
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