2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Vis mer
Selskapet har svart
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Vis mer
Selskapet har svart
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Kontaktopplysninger
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Storbritannia
- help@luminessajewelry.com
- unbracelet.com
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First time customer, will be a returning customer!
First time I placed an order with this company. But they were 100% trustworthy and delivered my custom orders in a timely manner. The quality of the jewelry was as described and much appreciated by myself and the recipients of the jewelry that I gifted as well.

Svar fra Luminessa Jewelry
Achat d'un bracelet pour la fête des…
Achat d'un bracelet pour la fête des mères qui correspond vraiment à la photo sur le site fin et de bonne qualité. Je suis satisfaite du suivi de la commande et livraison à la date promis.

Svar fra Luminessa Jewelry
Produit de Chine à fuir!
J'ai passé commande et je viens de m'apercevoir que la commande partait de Chine.... je ne m'attendais pas à ça. Si j'avais su je n'aurais pas commandé.
Du coup, le prix est très élevé pour de la camelote qui va venir de Chine
Le bracelet est tout simplement…
Le bracelet est tout simplement magnifique 🤗

Svar fra Luminessa Jewelry
An excellent product it's my daily…
An excellent product it's my daily bracelet.

Svar fra Luminessa Jewelry
Bracelet Luminessa Jewelry
Bracelet conforme aux photos de présentation. Gravure impeccable des prénoms. Excellent rapport qualité/prix. Délai de livraison correct.

Svar fra Luminessa Jewelry
Pretty jewelry
Exactly as described. Looks good on. Good engraving

Svar fra Luminessa Jewelry
Perfect birthday gift
I purchased a bracelet as a birthday gift for my partner. Ordering on Luminessa's website was really easy, the leather braided bracelet and engraved silver colour custom beads look great. Delivery service was also excellent, regular progress updates sent, until the bracelet arrived days after ordering. Delighted with my purchase and am sure my partner will love this.

Svar fra Luminessa Jewelry
Bonjour je n arrive pas à commander les…
Bonjour je n arrive pas à commander les bracelets ! Pourriez vous me dire comment avais vous fait pour les commander merciii

Svar fra Luminessa Jewelry
Très qualitatif!
Très qualitatif!
Et très rapide aux questions posées!

Svar fra Luminessa Jewelry
Faux délai de livraison
Je viens de commander un bracelet pour mon mari, j'ai payer 20 euros! pour une livraison express! ( délai 3-5 jours)
Je contact le service client pour être sure de recevoir a temps le bracelet. et là , ils me répondent qu'il faut ajouter un délai supplémentaire de 1 -3 jours!
Donc payer 20 euros pour rien!
je viens juste de réaliser ma commande je demande, une annulation et un remboursement immédiat!
les délai de livraison sont trompeurs! je déconseille ce site!!

Svar fra Luminessa Jewelry
Good product and customer service
The bracelet is very nice, and seems to be well made. When I received it, one of the name links was backwards and upside down. I was actually worried that I might not be able to get it fixed because I haven't heard anything about this company before. But I reached out to the company anyway, and got an email with a video showing me how to fix it. The video gave a very simple and clear example of what to do. I followed the instructions and in just a second the problem was corrected. Relatively fast shipping (for something that has to be made to order), good customer service, good product. Thank you

Svar fra Luminessa Jewelry
Mon compagnon a été ravi du bracelet…
Mon compagnon a été ravi du bracelet que je lui ai offert. Je lui ai fait gravé dessus le prénom de ses enfants il en a été ému et le bracelet lui plaît beaucoup.

Svar fra Luminessa Jewelry
satisfait et content de mon achat
J'ai été séduit par le bracelet avec plusieurs prenons reçu ce jour magnifique ce bracelet j'ai posé une question au service client ce dernier m'a répondu par retour de mail gens sérieux et à l'écoute

Svar fra Luminessa Jewelry
a great bracelet …
a great bracelet the grand kids love it that they are all on it,if i can find you again ,one of the boys wants a bracelet with all the names on it

Svar fra Luminessa Jewelry
24 day deliver/ poor customer services
The item I ordered took 24 days to arrive despite the delivery time being stated as 5 - 8 days. This was way past the date of the birthday it was intended for. I know it was not going to arrive in time so I asked to cancel the order, my request was ignored and the item arrived 9 days past the birthday. I have been emailing back and forth with this company being promised that someone will look in to it with very sporadic replies blaming the change of marketing from one name (Unbracelet to Luminessa). I was offered a voucher to the value of the item I purchase but due to the bad experience I do not plan to order with them again. I ordered a similar product from a seller on Etsy which arrived in time and was of significant better quality than the item from this company. I would not recommend using this company.

Svar fra Luminessa Jewelry
Remembrance Bracelet
This is the second product I have purchased and again found the process simple and on receipt of the bracelet it was of a good quality and as described.
From the initial ordering the company kept me fully updated slin relation to the item and its expected delivery time.
I would recommend this company for both the product quality and customer updating.

Svar fra Luminessa Jewelry
Suite de réclamation
Bonjour après un léger souci avec un bracelet le service après vente a fait tout le nécessaire pour répondre à mon attente et très rapidement j ai reçu en retour un autre bracelet merci ...

Svar fra Luminessa Jewelry
Merci beaucoup à l'équipe de m'avoir…
Merci beaucoup à l'équipe de m'avoir envoyer la vidéo.

Svar fra Luminessa Jewelry
Victoire , le bracelet arrive enfin !
Après bcp de péripéties et de nombreuses relances (merci trust pilot qui a fait la différence) j ai finalement reçu le bracelet avec qqs mois de retard.

Svar fra Luminessa Jewelry
Dette er Trustpilot
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