UKStudentHouses Anmeldelser 

When we moved in 3 months ago we were told our house had been professionally cleaned which was not the case and we had to clean it ourselves. For the past 3 months there has been extensive maintenance work in the property every single day as the fire doors were not fit in line with safety regulations. The maintenance workers are extremely strange, making inappropriate comments and walking into my bedroom while I am asleep with no notice. They leave all of their equipment behind and expect us to clean up after them. There has even been times where we are unable to go to our university classes because we can’t go into our bedrooms, bathroom living room our kitchen. We have reported this company to the council.

My experience with 19th Avenue in Lincoln has been extremely disappointing. When I arrived, my studio had not been properly cleaned, despite me requesting it in advance. I ended up having to clean it myself. A friend of mine had a similar experience, which makes it feel like this isn't an isolated issue. I was also refused my PIN code and, when I tried to resolve it, I felt spoken to rudely on the phone. As a result, I couldn't move in on the first night and had to stay elsewhere, which was completely unacceptable. Since moving in, my shower only runs cold, and my radiator doesn't work. I've reported problems through the maintenance app four times and only received one response. Calling feels pointless, as though no one is actually listening. It's really frustrating when these are basic issues that affect day-to-day living. On top of that, being told I can't use the front entrance after work/uni means an extra three minute walk around the building, even with heavy shopping. It honestly feels unnecessary and unwelcoming. More than anything, I expected basic cleanliness, functioning facilities, responsive communication, and respectful treatment, and sadly that hasn't been my experience.
I'd encourage prospective tenants to look very carefully before moving in.

Poorly run, terrible communication, lack of practicality with locks, floors unbearably creeky, shower can’t keep a nice constant temperature, stairway to flat incredibly slim unsafe to carry big items on such as a tv, bird shit on the outside part of the window, things constantly breaking. Been p*** poor not to mention my room smelt of weed the 1st day I moved in.

I lived in same flat as ciara holmes, the pest ridden , pretty much broken and burgled flat btw , and would like to say that u can say online all you want that compensation out of good will
Was given out , although I have proof to show that for around 6 weeks we haven’t received a penny . Stop lying on the internet to make yourselves look good and honourable it’s a joke at this point and just insulting to us .

Myself and 3 of my friends moved into a flat in Liverpool in August. The washing machine broken , dishwasher broken , cupboards broken after the company doing their “checks”. The washing machine and cupboards have been restored after our complaints which we shouldn’t have had to do in the first place. Since then this flat has been HORROR. Rodents running about , our flat getting broken into with a tv being stolen and all of us worrying for our safety, and all we got from the company was a sorry. Julie Crowley who is meant to reply to us but doesn’t has yet not replied in over 3 months with our concerns. We have since found somewhere else to live but they are still wanting to charge us for rent in a month that we won’t even be in the flat for, outrageous. We have been promised a compensation which has not yet been given and still to this day waiting for a response from Ukstudenthouses. We want our deposits back and our compensation for this absolute disgrace of a place and disgraceful service.
If you’re looking at renting or using ukstudenthouses to rent in Liverpool… Don’t.

This company posts pictures of beautiful properties on it's website which were clearly taken years ago as the reality is very different. The management is totally inadequate trying to control the whole country from one location with no local offices or maintenance teams. My daughter and her friends moved into a property in Hulme, Manchester on 9th September 2026 which had clearly not been entered throughout the summer and was filthy, insect and rodent infested. The management response is offhand and disinterested. I cannot find any reason to recommend this company for student accommodation.

I had a great experience staying at this student accommodation. A special thank you to Julie Crowley, the property manager, who was always friendly, professional, and quick to help with anything I needed. Abby Doyle was also brilliant — kind, helpful, and made me feel welcome from day one.

The house itself was clean and comfortable, and any issues were sorted out quickly. It's clear the team really cares about their student tenants.

I would highly recommend this accommodation to any student looking for housing in the UK.

Review

Worst service I’ve experienced. I didn’t receive a single confirmation call from them. I honestly wouldn’t even give them one star, and I definitely wouldn’t recommend them to students.

If you’re looking for student accommodation, I’d suggest trying Brick or Student Castle instead of wasting your time and money here. I’m genuinely disappointed with how this company handles its customers, and I have no idea how their employees are trained.

Save yourself the time, money, and frustration—look elsewhere.

We contacted Julie at Ukstundenthouses because my situation changed and I was no longer going to be staying in the city. Julie responded to every message quickly and liaised directly with the landlord for us. I was thrilled with the result of the work she did for me!

Speaking to Daniella was Bliss. She literally took my concern from start to finish. She showed professionalism at all levels on the call and via email.

THE CONDITIONS ARE NOT LIVEABLE. For the first 4 months (winter months) I had no heating, complained multiple times heard nothing. WiFi doesn’t work properly had to use 4g throughout my whole tenancy. The kitchen had a leak from the bathroom which has meant the light hasn’t worked throughout the whole tenancy. Fridge freezer keeps breaking, no one has been to fix it. People come and go in the house without notice, came out of the shower to random strangers viewing the house. In the rare occasion maintenance does come they don’t fix the actual issue. The phone accessed door lock barely ever works, constantly locked out. They are uncontactable, none of the contacts they provide take u to a real person and no one responds to emails.

My friend lived at Brookside Keddleston street. I visited her occasionally and saw that 'all bills inclusive ' was really word for word.
So, I decided to join her. I got a room there at an affordable price with me enjoying all bills. I was thrilled and began to tell friends about the place.

Also, the Managers have been really patient and passionate about their jobs. From Willy to Kirstie.

The location well suits me. I can walk to class in few minutes, get to Lidl, City centre and bus station without spending on transportation.
I've spoken with a few customer care service team and they've been helpful overall.
Though, I'm leaving soon, I'd love to see the company do something like this for couples and families. I'm leaving because I need to be with family far from Derby else, I would continue and continue to stay here!!

Firstly, they have sent emails to us tenants in the past offering financial rewards for 5 star reviews so please do not trust any 5 star review at face value.

Secondly, I have put up with a lot of awful stuff from these lot, I ask you to please read through this carefully to understand the lengths of it.

I lived with this company for about two years. First year was alright, nothing major.
I should add that when we moved in, we were changed to the flat next door because the one we rented had black mould (I believe they just rented that out a few weeks later in nearly the same condition). The one they moved us to hadn't been cleaned, rubbish everywhere.

Throughout second year, we have had cockroaches and mice in the property for almost a year now. I have sent numerous emails to them asking for them to sort it and the majority of them have been ignored, the ones that haven't said they had sorted it, they had not. I move out about a week ago now and there were still cockroaches when I left. I contacted both the council and Property Redress Scheme, the council filed a Public Health notice which they ignored and they are now actively perusing fines, and the PRS found in my favour. It took them about two weeks after the deadline to pay me the money they owed and they still have not sent me the apology they are legally obligated to.

I will say that again for impact. For almost a year, we have had cockroaches in the kitchen, bathroom and even bedrooms. Inside food cupboards, on counter tops and so on. When you try and get them to sort it its silence, and then eventually they will blame you. And that isn't even mentioning the mouse.

They will either ignore your emails, tell you its sorted or tell you they will sort it and never do anything.
Complaints directly to them are either ignored or outright denied.

Additionally, we also had no boiler for about three weeks, they ignored our emails asking why they weren’t fixing it, then they told us there was a form for us to reclaim rent back, which they have now told us doesn’t exist and are refusing to give us any money back for that period. I had to shower with a pan and kettle for ages because they refused to acknowledge our existence. They didn't even tell the people who fixed the boiler about the cockroaches until the day before, and didn't mention the mouse.

The boiler had acted up before too, I had reported it, I have no idea if they visited but about a weeks or so later the noises just stopped.

The fire alarm in the flat block was broken for about two months, for about two weeks of that it keep beeping repeatedly which could be heard from inside our flat and kept me awake at nights. They repeatedly ignore emails about this too.

They filed the bills under our names which led to us getting legal threats fro British Gas threatening bailiffs if we didn't pay up. (This was eventually fixed thankfully). We didn't have any wheelie bins for about 18 months, they refused to get more so outside the flat there was constantly ripped open bin bags all over the place.

They constantly enter your flat without warning, sometimes they will lie about sending notice emails so they can enter your flat that day.

They threatened to deduct money from our deposit because I refused to remove our toaster that had cockroaches literally crawling out of it.

We had mould in the flat, when I reported it they mark it as "finished" without even visiting.

To summarise, please for your own mental sanity do not rent with these, I would rather have got the two hour train from home every day than go through all this again. If you have already and have to put up with the same rubbish, please file a complaint with the Property Redress Scheme so you can get some financial compensation back.

--- In response to the reply ---

If any "action" were taken, I was never told about it or saw the results of it. I have sent my full documented timeline of my experience with evidence to you on several occasions. This timeline has also been reviewed by two independent bodies (Property Redress Scheme and Liverpool City Council). Both of these bodies have taken actions as a result.
If your records differ, I would ask you to show this to me. However, in my Subject Access Request to you and interview with the LCC, you failed to show any of this beside one internal email which is heavily redacted asking for an update, three months after I raised the issue and seven months before I moved out (just to reitterate, there were cockroaches inside the toaster when I moved out, even to claim that you were not aware before (which you were), you cannot claim you werent afterward).
I was informed that there was some form of contract with the LCC for pest control. However, the LCC do not do pest control on properties they're investigating, which they are/were.

I live next door to a property owned by UK Student Houses and am appalled at the way the company treats other residents in the area and the total disregard for the residential environment.

Last Saturday (17/07/26) a cleaner employed by UK Student Houses dumped a pile of black bin bags (approximately 8) with household waste, along with household items, in front of my property and the property next door.

I phoned UK Student Houses on 20/06/26 and again today to request removal as they pose a health and safety risk e.g. trip hazard and attracting vermin, yet the bags are still there. I also requested to speak to a manager on both occasions and this has also been ignored. As such, I am reporting UK Student Houses to the Environmental Health at my local council and strongly urge anyone thinking of taking a UK Student Houses property to think again.

Update (23/07/26) - Just received a call from a manager at UK Student Houses. Not collecting heap of black bin bags until SATURDAY! Simply not good enough as they have been there since LAST SATURDAY! Also, my original phone call to UK Student Houses on 20/07/26 was not escalated to the appropriate channels, hence the delay. Please avoid this company if you can!

I have been speaking with Danielle Lukes firstly via the phone line to arrange a viewing and then she checked if my viewing was ok by an email and send me a contract. She replies very quick to me and is helpful and polite

Danielle was responsive, easy to deal with and helpful from the first enquiry.

I stayed at Brookside Accommodation in Derby from September 2025. I cannot put into words the absolute disgrace this place was in, when myself and my flatmates arrived. There was black mould all around the windows in each room, in the bathroom and in the walls in each bedroom. My flatmate had arrived and her door had been bashed in and was told someone was to fix it the next day, however this took 8 weeks to be fixed, even though this is a fire door. Our fridge broke down, to which we reported this, and this took 5 weeks to be replaced, in the mean time we had to buy food out. Our fire alarms repeatedly went off in unsociable hours, to which we were supposed to have a fire safety person that would come out and sort this, however there were two nights where my flat mates and I had to sleep in a car due to no member of management hearing about this till 9am the next morning when arriving at the office. This place needs seriously looking at as it totally ruined our last year of University and left us feeling very unhappy and angry. I would hate for anyone else to experience this.

I’ve spoken to a lady called Danielle via email and phone and she has been super helpful and friendly. I’ve also had a few viewings with a lady called Chelsea and she has been friendly and helpful as well.

Finley was very helpful, professional, and quick to respond. Made my room transfer process smooth and stress-free. Thank you for your excellent support!

I originally left a 1-star review after what was, without question, one of the worst renting experiences I've had. I wanted to update my review to reflect the current situation fairly.

To give credit where it's due, things have improved. The flat is now in a much better condition than when we first moved in, and maintenance requests are generally dealt with much more quickly than they were during the first part of the tenancy.

However, that doesn't change the fact that the first two-thirds of our tenancy were genuinely awful.

We moved into a property that was not fit to live in. The bathrooms were filthy and affected by mould, the showers were unusable, communal bins were overflowing and attracting pests, and it took repeated emails and phone calls over more than a week just to get basic cleaning arranged. Later, a significant water leak left the stairs, walls and carpets soaking wet for an extended period while we repeatedly chased for updates. Serious maintenance issues routinely required constant follow-up before anything happened.

While the property itself has improved, some shared areas, particularly the laundry area, are still in an unacceptable state and do not reflect the standard tenants should expect.

What concerns me almost as much as the tenancy itself is the company's review practices. During my tenancy, I became aware that reviews were being incentivised with money or rewards. That makes me question how representative some of the positive reviews really are. I would encourage prospective tenants to read both the positive and negative reviews carefully and make up their own minds.

I appreciate that UK Student Houses acknowledged my original review and that improvements have since been made. Unfortunately, those improvements came only after months of unnecessary stress, repeated chasing, and living in conditions that should never have been acceptable in the first place.

My advice to anyone looking for student accommodation with this company is simple: proceed with caution. Their properties may eventually be brought up to standard, but based on my experience, I would not want to go through those first several months again.