High service fee for no service
Onfortunanetly I did not notice that this was not a government website but a 'service provider'. For a high fee they provide not the good service that you would expect. After contacting the company about the fact that I was not happy to discover that they are not a goverment website (because they do not state clearly enough that they are not) and that they have a lot of personal information of me, the only sollution i was offered was that they would refund me a part of the money. I gave them a week but I never did receive the money. Please be carefull when you book a ETA that you book it via the government website and not via a company that pays a high google fee so that they are the first pop up and benefit from people that just quickly want to plan a trip.
Svar fra ukevisa.com
Dear Renee,
We are truly sorry that your experience didn't meet your expectations.
We would like to clarify that we are an independent visa services provider offering assistance and application support for UK ETA application. We are not affiliated with the UK government , and this is clearly stated on our website.
Regarding your refund, we sincerely apologize for the delay. This is not the level of service we aim to provide. We have contacted you and you have confirmed receiving your refund.
We appreciate your feedback as it helps us improve both our communication and service quality.
Kind regards,
ukevisa.com Support Team