Johnson Fitness & Wellness uk Anmeldelser 

I purchased a Paragon X treadmill from Johnson Fitness through Decathlon Be on June 6th and received it on June 16th. After less than one hour of use, the machine started making a loud metallic noise.

I immediately contacted customer service, and despite sending multiple emails and trying to reach someone by phone, the response has been slow, unhelpful, and frustrating. I was told repeatedly to write emails, which were ignored or answered vaguely. The customer service team refuses to communicate in English, despite offering an English option on their phone system.

After one week of insisting, I was finally told that no replacement would be issued — only a repair, even though I paid €2,300 for a brand-new machine. I was spoken to in a rude and dismissive manner by a representative, who said that “repair is all we can do.”

To make things worse, the treadmill arrived with the box already opened, a misplaced label, and an internal inspection sheet inside referencing “belt noise,” suggesting it may have already been returned or tested before I received it.

I feel misled and disrespected as a customer. I chose this brand because of its reputation for quality and durability — but my experience has shown the opposite.
…..
Good morning,

Thank you for your reply.

I understand that my purchase was handled through the Johnson Fitness office in Germany. I would appreciate it if you could kindly refer my complaint to the appropriate team there.

Best regards,
Maria Alejandra Lopez

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Thank you!

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