What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Poor customer service. I tried to order flowers for valentines day, but after placing my order was told it will be delivered on the 16th. No proper customer service response to cancel my order. Even f... Vis mer
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expectation versus reality. look at the picture you propose online ( bigger pink roses, fresh and in the picture it shows more than 30 pieces which is misleading) and the real one dried and very tiny... Vis mer
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Process was seamless. The flowers from Bloom Lab looked amazing, got a photo from Flowwow before delivery to check on the item. Item was delivered exactly at the time requested - within the minute! H... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Kontaktopplysninger
Dubai, De Forente Arabiske Emirater
- +97145401249
- hello@udora.com
- udora.ae
3,9
Bra
403 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Their updating when you message…
Their updating when you message them,they response immediately
14. februar 2026
Svar fra Udora
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
I have still not received my parcel and…
I have still not received my parcel and the delivery boy is making excuses instead of delivering it.
14. februar 2026
Svar fra Udora
We’re sorry to hear about this situation. According to our system, the order is marked as delivered, so we’d like to clarify what happened.
If it has been less than 3 days since the delivery date, please open a dispute in your account by rating the order 1 star and selecting “Open dispute.” Our team will review the case and investigate the delivery details.
Flowwow Team
The order was never delivered
The order was never delivered, waited for a call back, that never happened and poor English and ability to explain. Tried to put the phone down before I could explain why I was calling
14. februar 2026
Svar fra Udora
We’re truly sorry this happened — your order should have been delivered, and this kind of communication is not acceptable.
If it has been less than 3 days since the scheduled delivery, please open a dispute in your account: rate the order 1 star and select “Open dispute.” This will allow our team to review the case and provide a resolution.
Flowwow Team
Perfect package and ontime delivery…
Perfect package and ontime delivery even on busy schedule
14. februar 2026
Svar fra Udora
Your positive review is much appreciated! We're glad you're enjoying our service 🥰 Your Flowwow
Its amazing
Its amazing, highlyrecommended and i dont hesitate to do transaction again.👌☺️
14. februar 2026
Svar fra Udora
Thank you for recommending our service! It brings us great pleasure to assist you with finding perfect gifts for your loved ones. Flowwow team
Svar fra Udora
Thank you for bringing this situation to our attention. We're sorry for the inconvenience you've experienced. We recommend opening a dispute within three days of delivery. You can do this by rating the order with one star. Flowwow team
Good customer service
Good customer service. , especially the one who deliver the flowers. Thank you
14. februar 2026
Svar fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Beautiful Flowers, Exactly as Pictured
Excellent delivery service and the flowers were exactly the same as shown in the pictures.
Fresh, well arranged, and delivered on time. Highly recommended.”
14. februar 2026
Svar fra Udora
Thank you for recommending our service! It brings us great pleasure to assist you with finding perfect gifts for your loved ones. Flowwow team
Flowers delivered on time and seem very…
Flowers delivered on time and seem very fresh
13. februar 2026
Svar fra Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
So worse day of my life
So worse day of my life.
I reminded them since last 13th evening for my delivery. Woke up at 7 am for 14 th feb, to remind that we have reservations at 12:30 that needed to reach in time. From 8 am to 1 pm back and forth . They keep on saying driver will call you shortly.
My partner had booked the reservation. She got so pissed off for not getting the flower on time till 11 am . We missed 2000 aed worth of booking waited till 12:45 then my partner lost her cool . She fought with me and abandoned me. Left away cancelled the plans no date. No life . It all happened because of the late delivery of this flowwow flower company. Wasted my money . Ruined my date and even life. This day should’ve been the happiest day but if they couldn’t deliver on time why promise???
Why ruin someone life,?
14. februar 2026
Svar fra Udora
We hear you, and we understand how deeply disappointing this was — especially on a day meant to be special. A delayed delivery should never derail important moments, and we take this seriously.
We see your dispute is open. Our team is monitoring it closely and will resolve it within 5 business days. Flowwow team
Svar fra Udora
We're sorry to hear the order didn't meet your expectations. You can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. Yours, Flowwow
My delivery was never completed
My delivery was never completed. I have no received the order yet you say youve delivered them?
14. februar 2026
Svar fra Udora
We apologize for the delay in your order. We see that you have already opened a dispute and that the issue has been resolved. We are committed to improving the quality of our services and will make every effort to ensure that all future orders are delivered on time. Your Flowwow
Truly appreciated
We had a small issue with our initial order, but the team handled it absolutely professionally. They quickly acknowledged their mistake and immediately sent us fresh roses.
Thank you for your fast service, prompt delivery, and taking responsibility. We truly appreciate the care and customer service.
14. februar 2026
Svar fra Udora
Thank you for sharing your feedback. We understand how disappointing it is to receive a bouquet that doesn't match your expectations — especially when it arrives later than planned.
Please open a dispute within three days of delivery by giving your order a 1- or 2-star rating. This will submit your request for compensation, and our team will review it promptly. Flowwow team
I recently ordered two lily bouquets…
🇬🇧 English
Extremely disappointing experience.
The product delivered did not match the description or the photos advertised on the platform. The bouquet was supposed to contain 27 flowers, but only 11 were delivered. This is not a minor difference — it is a clear discrepancy in quantity.
Despite opening a formal complaint and providing evidence, the platform refused to properly address the issue and declined to issue a refund or correct the mistake. Offering bonus points instead of resolving the actual problem is not an acceptable solution.
This experience raises serious concerns about quality control and customer protection. I strongly advise future customers to be cautious.
🇫🇷 Français
Expérience extrêmement décevante.
Le produit livré ne correspondait ni à la description ni aux photos publiées sur la plateforme. Le bouquet devait contenir 27 fleurs, mais seulement 11 ont été livrées. Il ne s’agit pas d’une petite différence, mais d’un écart évident de quantité.
Malgré l’ouverture d’une réclamation formelle et la fourniture de preuves, la plateforme a refusé de résoudre correctement le problème et n’a procédé à aucun remboursement. Proposer des points bonus au lieu de corriger l’erreur n’est pas une solution acceptable.
Cette situation soulève de sérieuses questions concernant le contrôle qualité et la protection des consommateurs. Je recommande la plus grande prudence aux futurs clients.
🇸🇦 العربية
تجربة مخيبة للآمال للغاية.
المنتج الذي تم تسليمه لا يطابق الوصف أو الصور المعروضة على المنصة. كان من المفترض أن يحتوي البوكيه على 27 زهرة، ولكن تم تسليم 11 زهرة فقط. هذا ليس فرقًا بسيطًا، بل اختلاف واضح في الكمية.
على الرغم من تقديم شكوى رسمية وتقديم الأدلة، رفضت المنصة معالجة المشكلة بشكل مناسب ولم تقم برد المبلغ. عرض نقاط مكافأة بدلاً من حل المشكلة ليس حلاً مقبولاً.
تثير هذه التجربة مخاوف جدية بشأن مراقبة الجودة وحماية المستهلك. أنصح العملاء المحتملين بالحذر.
🇷🇺 Русский
Крайне разочаровывающий опыт.
Доставленный товар не соответствовал описанию и фотографиям на платформе. В букете должно было быть 27 цветов, но было доставлено только 11. Это не незначительное расхождение, а явное несоответствие по количеству.
Несмотря на открытие официальной жалобы и предоставление доказательств, платформа отказалась должным образом решить проблему и не вернула деньги. Предложение бонусных баллов вместо реального решения проблемы неприемлемо.
Этот случай вызывает серьёзные вопросы относительно контроля качества и защиты прав потребителей. Будущим клиентам следует быть осторожными.
13. februar 2026
Svar fra Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
Svar fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Very satisfied with the service and the…
Very satisfied with the service and the flower were so well made and more than perfect for the price. I will definitely order again to you guys. My wife so impress and surprice! Good job 😁
13. februar 2026
Svar fra Udora
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
Worst customer service ever
Order for Same day delivery
Get confirmation for next day
Click on contact us from email confirmation
Land en Russian website
Phone number for customer service never picks up
Email answer 5 hours later
Confirm rectifying delivery for 9:30 pm
Delivers at midnight
If you want to be certain to transform a surprise into a nightmare go ahead !
13. februar 2026
Svar fra Udora
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. We apologize that you were unable to reach us quickly. We are currently experiencing high demand. If your delivery arrived late, you can totally start a dispute within 3 days of receiving the order and get a refund. Just give the item a 1-star rating to get started. Flowwow team
Delayed 6 hours.
Delayed 6 hours.
Not responding to messages in time.
Lying to clients.
Flowers in bad shape been in car for 6 hours without water.
Update : Dispute opened, they keep responding with no sense information with broken English tgat is very hard to understand wheat they trying to say. They are very manipulative and assume that they did there part by delivering the flowers, but shape and quality is not their problem since they have more than 300 orders that day. They also said that me receiving less flowers than I ordered is not a big deal because the packer has lots of variety, and it was an honest mistake..
No sense at all. I am reporting this company to UAE customer protection.
13. februar 2026
Svar fra Udora
We understand your frustration — a 6-hour delay and flowers left without water are unacceptable. We also acknowledge the slow responses and the disappointment this caused.
We see that a dispute has been opened. Our team is already reviewing your case and will monitor it closely to help reach a resolution as quickly as possible.
Thank you for your feedback — we take it seriously.
Flowwow team
Small bouquet, low-quality local seller
The bouquet I received was much smaller and uglier looking than what was displayed in the picture. Therefore, seriously overpriced.
The local seller was also late in delivering the order.
13. februar 2026
Svar fra Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing, especially if it was delivered late. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
Svar fra Udora
Thank you for your feedback! We’re happy to hear the delivery was fast 😊
We appreciate your support and hope to serve you again soon.
Flowwow team
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