TW Steel Anmeldelser 

Molto soddisfatto per l'assistenza ricevuta. Azienda seria che si contraddistingue per competenza e cordialità. Consiglio i sui orologi a chi vuole oggetti unici!
Carmelo Citraro

Ik heb een ACE 111 (Genesis) waar de horlogeband van kapot is gegaan. Ik heb dit horloge sinds 2019 maar weinig gedragen. De garantie is verlopen maar door de excellente service van TW Steel werd dit mij gratis toegestuurd.

I really appreciate the after sales assistance they have provided to me. Update on the status of my order was emailed to me every now and then. Shout out to Ms. Sophie Meijer! Thank you so much!

My TW Steel Watch Strap which was purchased on the 01st December 2024 from TW Steel Europe B.V snapped. I emailed them on the 15th July 2025 with photographs of the watch strap, original receipt and history of the watch.
Within 24 hours I was contacted by Sophie Meijer who informed me that a new watch strap had been dispatched to me.
I found Sophie Meijer’s customer service very prompt and extremely professional and have no hesitation in recommending this company to TW Steel owners.
Thank you very much I appreciate all the assistance you gave me.
Terry Molloy. UK

Their customer service is fantastic. After taking delivery of a new strap that failed in a week, they already have a replacement on its way to me. Hope this one is better quality.

Great service after losing one of the screws when changing the batterie.

Ik heb een hele verzameling TW Steel horloges maar ik had een klacht over de horlogebandjes, vooral de lerenbandjes. TW steel heeft me een aanbod gedaan om 2 bandjes gratis te vervangen. Dat noem ik nog eens klantvriendelijk. Alles binnen een paar dagen geregeld.

Na een aanvankelijk niet goed behandelde klacht , heeft de nieuwe mederker van de klantenservice een en ander genereus opgelost . KLASSE !! Zo hoor je om te gaan met klanten, zeker bij een toonaangevend merk.

Top geholpen, snel en netjes. Al jaren. Begrip en mogelijkheden. TW steel fan was ik al maar met deze service helemaal

Fantastic experience dealing with customer service. Very efficient and friendly service. Shipping arranged, repair carried out and shipped back all in the space of 10day. Really a pleasure to deal with where other companies are a nightmare. Thank you.

Hace unos días tuve la necesidad de reemplazar la correa de mi reloj TW STELl y Sofía van Dijk me ayudó siempre en el proceso. Ahora puedo seguir disfrutando mi reloj. Muchas gracias por tan grata experiencia en la postventa. Saludos desde México.

The TW Steel team and service was impressive! I purchased a watch in Amsterdam several years ago and needed some replacement parts that had worn over time. They sent the parts in a timely fashion and I attempted the repairs myself; not a great idea! The customer service team at TW suggested that I send the watch and parts back to their location in The Netherlands (I am in the USA). They took care of repairing the watch and communicated every step of the process. I highly recommend TW Steel watches and the company in general. Excellent product and suburb customer service. A shout out to Sofia van Dijk who has my primary contact, she is a rockstar!

Thank you
Martin Lembach

I have purchased 2 watches from TW STEEL over the years and I am very happy with both. One of them needed a small repair (due to a jeweller's mistake changing the battery) so I sent it to TW in Holland to repair. Jan at customer service was extremely helpful with the return process and small payment, plus the return of the watch to me. Excellent service from start to finish, highly recommend TW!!

Nieuwe medewerker heeft mijn probleem keurig opgelost ,klasse !

I damaged my TW 92 a present from my wife. I couldn’t get it repaired in the UK so I emailed their head office in The Netherlands. Jan de Vries replied to me. He/she was absolutely outstanding throughout, guiding me the process, managing my expectations re turn around time (2 months) and making the process of sending receiving and paying so seamless. Thank you Jan and your team soo much. If only all customer service was this good.

Fabulous customer service, even replied to me on Christmas Day thank you Sofia

Customer service outstanding
I found it so easy to deal with TW Steel from the start of our email conversation and any question i asked was answered in a timely manner.

I was also kept up to date on what was happening with my watch and Jan was extremely helpful throughout the process and thank you Jan.

Absolute Katastrophe schweine teuer, qualitativ das letzte.
Meine Uhr zeigt von Anfang an die Zeit falsch alle 2 Tage muss ich die Zeit anpassen
Diese Uhr werde ich niemandem empfehlen.
Jede billig Uhr ist besser als die S......e
Nie wieder

Horloge band defect , krijg geheel gratis een nieuwe opgestuurd ondanks dat t geen garantie meer was. !ECHT GEWELDIG!!!
Super vriendelijk contact, snel, en snel geleverd.
Waar maak je dat nog mee tegenwoordig!
Met dank aan Sophie van Dijk van TW steel.