Turfmatic Anmeldelser 261

TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The Turfmatic 380 sweeper is not very heavy, works very well, and the spiral brush design also makes it essentially self propelled too. It sweeps up leaves and acorns very well. The handles fold, al... Vis mer

Vurdert til 5 av 5 stjerner

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Vurdert til 2 av 5 stjerner

The Turfmatic works, but the extension cord is a beating to deal with in actual use. I knew it was electric when I bought it, but I underestimated how annoying the cord would be when moving around the... Vis mer

Vurdert til 5 av 5 stjerner

The product is well constructed. Functions exactly as I expected and does the job very nicely. Delivery was quick, and the purchase seamless.i can definitely recommend this product to anyone who is... Vis mer

Informasjon om virksomheten

  1. Verktøyprodusent

Skrevet av virksomheten

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Kontaktopplysninger


4,2

Bra

TrustScore 4 av 5

261 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 33 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I have tried multiple ways I reach you

I have tried multiple ways I reach you, email, reviews, calling, with no response. I need to return my purchase. Please call me email me

21. september 2025
Logoen til Turfmatic

Svar fra Turfmatic

We only accept returns in a as new resellable condition. Unboxed, used sweepers will not be accepted

Vurdert til 1 av 5 stjerner

I have not received my product yet

I have not received my product yet , and have not been able to contact anyone so I’ll give you all a zero as of now.

26. september 2025
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Svar fra Turfmatic

Can you confirm you received our email today regarding the replacement due to damage by UPS. If not please email us directly at sales@turfmatic.com or WhatsApp via the website.

Replacement order number 23749138

Vurdert til 4 av 5 stjerner

I've been using my sweeper for about 6…

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them after a couple of emails. Phone calls are a negative as well. This product works great, customer service is lacking.

14. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Doesn't collect debris as sown in the…

Doesn't collect debris as sown in the video. Picks up about half as advertised,

3. september 2025
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Svar fra Turfmatic

Please see the link below for the correct setting for each range of artificial grass
Level 1 - 1"3/4 to 2"

This will ensure continuous runtime.
https://turfmatic.com/wp-content/uploads/2016/07/levels.jpg

Vurdert til 5 av 5 stjerner

Well done

Easy to order, shipped quickly, well packaged, easy to put the handle on. Worked great

24. august 2025
Vurdert til 2 av 5 stjerner

Paid extra for shipping for 2 day but…

Paid extra for shipping for 2 day but it still took an entire week to get delivered! I felt shipping should have been free anyways though! The cost of the product was okay until shipping costs were added which then drove up the taxes too. This is a tool that should cost $300 plus shipping but since it was the fastest option I opted for it over the more expensive tool at the local depot! Turns out after shipping it it was the same price as the cordless option I would’ve received on the same day that this actually got delivered! Now I think I still have to go buy the other tool because this just takes way too long.

31. august 2025
Vurdert til 2 av 5 stjerner

Great product… however don’t expect good customer service as they lack the inability for communication.

Great product, to bad they lack in good customer service. I’ll be taking my business somewhere else for future turf needs. There lack of communication needs work.

12. juni 2025
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Svar fra Turfmatic

Hi Celly,

Thanks for your review, and we're sorry to hear your experience wasn’t a positive one.

We’ve reviewed your order and emails, and believe the issue relates to a duplicated order for the same product. Unfortunately, once items are marked as shipped by our logistics team, we’re unable to recall or cancel them in transit.

The delivery was refused and returned to us via UPS, and a full refund for the product was issued. Shipping costs, however, are non-refundable, as outlined in our terms and conditions.

That said, we understand how frustrating this situation must’ve felt from your side—especially if communication during that time didn’t meet expectations. While we did respond to all emails, we’re always reviewing how we can make communication clearer and more proactive, especially around order status and cut-off times.

We really do appreciate your feedback and thank you again for your custom.

Vurdert til 3 av 5 stjerner

Works well when it runs

Works well when it runs. However, after 15 minutes of running it shuts off. The outside temperature was about 85 degrees Fahrenheit. I let it sit for a few minutes and it started running again for about 5 minutes. The motor must be overheating and it shuts down to prevent overheating. Bad design.

23. juni 2025
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Svar fra Turfmatic

Please check the user guide for the correct brush setting for the roller. Level 2+ is for short sports grade grass only. 1 or 2 is all that is required on domestic lawns. This will ensure a long/unlimited runtime.

Vurdert til 4 av 5 stjerner

Good product

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence or structure. Does good job fluffing up grass that are laying flat. Build quality is acceptable, only time will tell on durability and longevity. So far I would recommend.

6. juni 2025
Vurdert til 5 av 5 stjerner

TURFMATIC

Very impressed with the Turfmatic , does what we expected of it, much quicker and better than a turf brush, I would recommend it.

15. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great machine!

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it together was really easy. For now I only experimented with the two top settings and they did the job no problem.
I am really happy with my purchase, money well spent!

1. juni 2025

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