turbify.com Anmeldelser 693

Svar fra turbify.com

Oppdatert for 5 dager siden

We're sorry to hear that you've experienced repeated increases in your domain renewal costs, and we completely understand your frustration when you found the same service available elsewhere for a fraction of the price. When you contacted us about your invoice of $77.80—which you felt was much higher than usual—our agent explained that your plan includes business email along with domain registration, not just the domain alone, and offered you a save/retention discount matching your previous invoice amount to help reduce the cost. However, you mentioned that another provider was offering similar services for just $15, and you decided to switch, which is completely understandable given the significant price difference. When you later contacted us with concerns about your domain transfer not completing, we checked the WHOIS status and confirmed it was "Pending Transfer" since May 4th, and advised that the process can take 7–9 business days to finalize with your new provider.

We recognize that pricing transparency and competitive rates are critical, and your feedback about cost increases is important to us as we review our renewal pricing structure. If you have any remaining questions about your final invoice or the transfer status, please contact us at +1 833-689-8585 and we'll be happy to assist.

Svar fra turbify.com

For 5 dager siden

Dear Sergei,

We're very sorry to hear about your frustrating experience, and we understand how difficult it must have been to feel you couldn't communicate clearly with our support team. You connected with multiple agents and disconnected after the opening statements, and when our agent attempted a callback, you requested to speak with someone with a different accent. We also understand you were upset about a web hosting price increase that you felt came with no notification or warning, which added to your frustration during those calls. Our records show that despite the initial communication challenges, our team was eventually able to help you clear your outstanding balance, change your plan, and assist with designing your new website.

We take your feedback about language clarity and communication seriously, and we're continuously working to improve training and ensure our global support team can serve customers effectively regardless of accent or background. We also recognize we should have communicated pricing changes to you more proactively in advance. If you have any remaining concerns about your account, pricing, or the support experience, please contact us at +1 833-689-8585 and we'll make sure you're connected with the right resources.