tucann.comAnmeldelser 

177
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Tucann was a fantastic company to order from. Items came as scheduled and when I needed to change the shipping address their support team responded within an hour…even though I emailed them at 6:00am!... Vis mer

Vurdert til 1 av 5 stjerner

Customer Service is Lacking they are always late on their expected delivery date even if you choose expedited shipping. There is no support number and they don’t answer their emails. This is the sec... Vis mer

Vurdert til 4 av 5 stjerner

First, I have already sent you a review. I guess you're not reading them. I decided to return one of the suits I haven't worn. Unfortunately I didn't read your return guidelines first. I don't h... Vis mer

Vurdert til 5 av 5 stjerner

I tried Tucann swimsuits for my husband for the first time and he loved them! He hates mesh linings and these were so comfortable. I didn’t realized one of the suits I ordered was final sale, and my h... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

177 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 48 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(177)

91 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great quality men’s swimsuit

Great quality men’s swimsuit. Fast shipping and customer service was very helpful. Has exceeded my expectations and will definitely be purchasing again.

29. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Read the fine print

Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s definitely there in the small writing so Barbie beware their products good service OK return process a nickel and dime experience and an absolute nightmare

22. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hi Eric, thank you for your feedback. We’re sorry to hear that your return experience was frustrating. Our goal is always to make returns as smooth as possible, and we appreciate your note regarding the clarity of our fees. We take comments like yours seriously and will review this to ensure proper improvements are implemented.

We’re glad to hear you were satisfied with the product itself and our service overall, and we hope to provide a better experience in the future.

If you’d like to discuss this further or need assistance, please feel free to contact us directly at support@tucann.com. We’d be happy to help.

Vurdert til 5 av 5 stjerner

Absolutely love my Tucann swimsuits!

I’m obsessed with my Tucann swimsuit! Perfect fit, high quality material, and so comfortable. The order arrived super fast and customer service was great. Highly recommend!

10. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not worth it

For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerous email exchanges they reluctantly offered my a $20 credit for me to go and find someone to supply and install a new zipper for me. Their customer service was unprofessional and I would expect alot more from a company billing themselves as a premium product. Would not recommend.

9. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I purchased 3 pairs of shorts

I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt have this feature and was extremly uncomfortable to get in and out of water. You need to press all the air out each time you get in. I asked if there was a defect and wanted to just exchange this new pair with ones like the other. I was told that this was there older model and it is what it is. I asked to exchage them with a different pair that has the vents in the back. I was then told that they will not because the tag was removed. This is all within 1 week of delivery. The customer service took aver 45 days to come to there choice of not just exchanging them after 5 emails pictures of the shorts ect. Hope that they dont mess up your order as you can see from many other customers that ther customer service is beyond poor.

15. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Love their bathing suit BUT …

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

29. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hey There, we have tried to contact you several times but received no response, can you please reach out to us - support@tucann.com

Vurdert til 5 av 5 stjerner

Really happy about the product

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

9. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Refund policy

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

28. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hi there, we would love to look into your order further to find a suitable outcome for the issue however upon requesting further information nothing has been provided! please reach out to us so we can handle the matter appropriately !

Vurdert til 1 av 5 stjerner

Shocking delivery and customer service

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

1. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hi Adam, unfortunately as you have not provided any information on your order i cannot look into this further to find out what has happened or action an appropriate response! Please share some further info so we can identify your order and investigate.

Vurdert til 5 av 5 stjerner

Love my new items

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

24. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

thank you for your feedback!

Vurdert til 1 av 5 stjerner

Abysmal customer support

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

23. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ordered for GB deivery

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

16. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Thanks for trusting us Steve! thankfully all the customs issues have now been resolved! appreciate the review!

Vurdert til 1 av 5 stjerner

Beware NO RETURNS FOR REFUNDS

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

3. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hey Austin, We are based in the USA and we 100% offer refunds to USA customers! We do back our product as being great, and that is supported by 1000's of positive interactions, but if they didn't for you personally, for whatever reason we do offer refunds. Our customer support team will be in touch directly via email to resolve this.

Vurdert til 1 av 5 stjerner

The customer service is the worst I've…

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

14. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t trust the ads and website

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

10. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hey Paul, it seems you've jumped the gun here! A replacement has already been processed for you?

Vurdert til 1 av 5 stjerner

Shocking neigh abysmal customer…

Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer service, if you enjoy being ignored, if you're happy to be treated as a nuisance purchaser, then carry on. I'd never buy from Tucann again.

12. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

superbe articles j'ai reçu les deux…

superbe articles j'ai reçu les deux miens
super confortable , magnifique couleurs , une qualité remarquable , enfin un vêtement class qui ne passe pas inaperçu , l' essayer c'est l'adopter je vous les recommande .

12. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bad after sales.

I bought a pair of swim wear in XL, the quality is very good however they were slightly tight, so I emailed immediately to return/exchange for XXL,in the knowledge that I would incur the postage cost, to no avail.
I also mentioned that I would like an additional pair of swimwear.
I have emailed over 10 times with no answer.
I have been bombarded with emails offering discounts.
The product is excellent, after sales abysmal!

11. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra tucann.com

Hey Danny,

I can see you initially reached out last Sunday, and we responded the same day with the return instructions and portal link for an exchange. We also followed up on Wednesday with the same details.

I see you reached out again yesterday, however it seems you may not be receiving our emails - can you please check junk and spam? We since requested photos directly via email so we can manually process the return on our end, as nothing has been submitted through the portal yet.

We have sent another follow-up today and are currently awaiting your response! I can assure you we are not ignoring you / only sending marketing messages and have been actively trying to reach you!

Vurdert til 1 av 5 stjerner

Horrible customer service & misleading return policy

Though I love the bathing suits.... Return policy and customer service is GOD AWEFUL.

Order stated 'easy returns'.....
In reality after spending $600 on bathing suits because of sizing issues....... not even 1 of them is returnable. The feedback received after inquiry is that the suits return date expired literally before i even received them. I am furious- lesson learned.

30. juni 2025
Anmeldelse skrevet uten oppfordring

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