Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,9
6 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Maria was great , not happy that the original airline and location for departure changed ,at DFW had 4 gate changes and two terminal changes before leaving .not good on a senior citizen body .with only the day before leaving notice for the airline change and location.Return was great to FC seating and boarding first.I feel truths vel did a fantastic recovery, still I am not sure why the hiccup in the first place
My experience was a bit stressful at first with not receiving boarding passes till 12 hours before our flight but Maria always came thru and was EXCELLENT at communicating. She was professional as well as friendly and understanding. She knew what she was doing from our first conversation. Will check in with this company each time I need airline tickets.
Avoid this company like the plague. Trutravel never purchased round trip tickets on our behalf. No problem with outbound flight. Return trip tickets were not purchased by Trutravel until the night before our departure. Unbeknownst to us the return tickets were cancelled by airline because of problems with Trutravel's form of payment. Trutravel waited 17 hours before informing us that the return ticket had been cancelled. We were 20 minutes from boarding the flight we were originally booked to fly on. Trutravel sent boarding passes for a return flight on another airline that was already boarding in another terminal which was impossible to get to before the flight was scheduled to depart. We ended having to buy another ticket at our expense to complete our trip. Trutravel has not made this right and ghosted our last communications. In all of our travels we never had an experience like this. We are left with the feeling that Trutravel is either incompetent or they are simply a scam.
The privatized customer service made this experience wonderful. Maria Vasquez was courteous, informative, and did an amazing job of following up with me to ensure I received my confirmation, boarding pass, etc. I believe this company is doing well witn setting an affordable price point and not increasing it once the customer is set on that price. This really helps build trust with the customer. I definitely would use this company again for future travel arrangements. Working with Maria Vasquez was truly wonderful.
MY journey went smoothly and safely, thank you Maria .Maria Vasques best travel agent!
Everything went very smoothly without any problems.If I had a question Maria answered me.If I called or emailed to talk to her she always answered and it was very enjoyable trip.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
