Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
ABOUT TRUE 2 CLEANING At True 2 Cleaning, our professional cleaners offer excellent services Backed by more than 10 years’ experience in the industry, our qualified cleaning company completes all domestic and commercial jobs to the highest possible standards. Pricing starts from just £20.00 per hour for domestic cleaning and prices for commercial require a quote and while we usually supply all cleaning products, rates vary if you want us to use products you already have. Get in touch today to request a free quotation.
International House,24 Viaduct , EC1A 2BN, London , Storbritannia
3,7
18 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Karlene and Nick worked tirelessly and at short notice to get my new home clean before my movers arrived. Couldn’t have done it without them.
Svar fra True2cleaning
Hi Cindy, thank you for your review. Enjoy your new home.
Since she goes on about checking their reviews, I’ld share my honest opinion about my experience with them. A date and time is set for a clean because people make plans around it and its so frustrating when companies like this don’t keep their end of the bargain. These people lack the organisation and communication needed. They could have simple iritrated it wasn’t possible or they weren’t coming when I thought It was okay to make payment on arrival. And she was very much aware I was waiting on them. She had attitude with me from the beginning and looking at there’s cements, she has a lot to say to make the customers look bad rather than taking the feedbacks and just doing better
Svar fra True2cleaning
Hi, Priscilla, we did not work for you. We sent you an invoice with all info. We require a deposit to secure booking. You did not pay a deposit we were unable to do your cleaning due to you did not comply with our policy. There’s other customers that comply with our policies, those are the ones that secure their bookings. We contacted you and reminded you about the invoice booking and you did not comply with our policy. It’s unreasonable for you to leave reviews while we didn’t signed agreement with you. I advised you next time do not ignore rules and regulations. I will also ask Trustpilot to remove your comment because we did not work for you. Have a wonderful day.
Wouldn’t use again!
End of tenancy clean:
- Arrived 1 hour and a half late
- Not thorough enough for end of tenancy clean - limescale remained, oven not clean, marks on tiles and cupboards that show cleaning hadn’t been attempted/was carelessly done
- I reswept the floor the next day and there was so much dirt and dust leftover
- Contacted them within 24 hours as landlord wasn’t happy - reluctantly they came back but were very defensive and rude
- They tried to blame it on how dirty the property was to begin with (it wasn’t - completely new appliances and bathrooms 2 years old) but this didn’t make sense as they didn’t charge us and said it was fine so they kept to the quoted price. It was agreed theyd adjust the quote on attending depending on cleanliness.
- When they turned up they were rude, shouted over us, insisted on showing photos of the oven prior to cleaning - irrelevant for end of tenancy clean as end standard must be clean regardless.
- Also blamed it on stains that couldn’t come out (we would be ok with this but the stains, limescale, cabinet marks etc all looked like they hadn’t been attempted).Only backtracked once the marks all came out on the reclean. There was no reason for them to not to be clean on first time they attended.
- I believe this May have been due to them arriving at 6.30pm and being tired and wanting to leave at 10. However, this was because they had double booked us originally.
- Overall, the cleanliness was addressed eventually and they spent a further 2 hours recleaning but this wasted our time and meant we went over the check out time of the property. It also was generally not an easy or great experience which is why we booked cleaners.
I am reviewing as I like to base my choices on reviews and even if this is denied by the company, it may be useful for future tenants who are selecting a cleaning company.
Svar fra True2cleaning
Dear Daya,
I am very disappointed with some of the details in your reviews. As stated on our invoice if any client/customers had any issues with our cleaning please get in touch and raised any issues, which you did within 24hrs. We came back straight away and gave you a re-cleaned free of charge. We spent 2 long hours there to do it properly because we wanted you to be happy. We asked you to check the property before you leave to make sure you are happy with the property which you said yes you are happy.
As you’ve said we were over booked that day, yes we told you and you were happy for us to come over you did not cancel. We are very good cleaners but we are not perfect we may missed a mark sometimes that’s why we asked our customers check and get back to us if there’s any problem.
We are so sorry if we came across rude. We were trying to say if a new property haven’t been cleaning for 2 years sometimes it needs more than a one day cleaning to become perfect. In the end am happy that you were satisfied before we leave. However we will use this review to improve our service.
Kind regards
What can I say about them. Both the cleaners were amazing. They cleaned the house as it was their own. They were cleaning non stop for 8 hours, hats off to their efforts and services. I can say every penny worth spend. The house looks like its brand new. Also Karlene thank you for this, without you it would be impossible.
Wow!!! Karlene and Ian went above and beyond.
Property was left in a deplorable state by previous tenants and painter. They work miracles and are very hardworking individuals. Can't thank you enough.
End of tenancy cleaning was spot on. So glad I booked with true to cleaning
Karlene was very responsive when arranging the book and the fee was reasonable. The standard of clean was top quality and the property was left sparkling clean. My check out went without a hitch. Both Karlene and her colleague were friendly and professional. I highly recommend them.
Actually atrocious.
Demanded extra money when they realised we were leaving the property on the same day.
Did a substandard job and didn’t take any action to correct (despite this being requested within their 24 hour window)
Refused to meet with Landlord to discuss how bad their attempt at cleaning was.
Seriously…. Don’t bother…. Wish to god I had gone with another company.
Svar fra True2cleaning
Hi Matt Allen
Firstly, I’m sorry that you feel unsatisfied with the end of Tenancy Cleaning service you received.
I have taken in consideration all the issues you have raised and I would like to address them.
Please be reminded that the invoice you were sent states “quote may vary depending on the condition of the job upon arrival”.
Upon arrival you were re-quoted due to the excessive carpet throughout the entire property. Deep cleaning includes the oven,fridge, bathroom, skirting boards, inside windows, light switches, and inside cupboards. I explained to Mr Matt Allen there and then that there was an extra charge of £30 before the cleaning commenced. He then agreed to this charge and ask me to send the invoice for further payment.
If you did not agree with the extra charge we would either leave, negotiate or refund any amount you already paid. You told us to carried out the service then later you use threatening behaviour.
In the invoice it also states
“ once cleaning has been completed in the property, we ask that clients check before we leave that they are satisfied with the cleaning. If clients are not present in the property we will allow all clients 24hrs to get In touch if they have any issues raised during this period”.
After we finished cleaning, we called for you to come and view the property before we leave and you told me no one would be attending you already moved out and you will give the landlord the contact number.
You refuse to pay the remaining balance of £30 after you agreed, and I still have not received the remaining balance as yet.
We do not clean washing machines or dishwashers as part of a deep clean however you may request it with an additional fee. This was not noted on the invoice.
I explained to you that I will return to the property for a re-cleaned after you’ve paid the the remaining balance you refused. You told me that the invoice is just a peice of paper it means nothing to you. Later after we spoke again you agreed, then later changed. You had someone else came with aggressive and threatening tone which is unacceptable and I refuse to work in that type of environment and will therefore not be returning to your property . I have advised that you can keep the remaining balance of £30.
Many thanks
Karlene
(True 2 Cleaning ltd)
If there was a zero star - I would give it. Unfortunately, there is not.
Without a doubt the worst and most unprofessional cleaning company my partner and I have had the misfortunate of dealing with. To itemise out the issues (so other potential customers can beware):
(1) you agree a quote which according to true2cleaning is not worth the paper it's written on;
(2) they turn up late;
(3) they shake you down for more money. In our case, we asked for a clean of a 1 bedroom apartment including carpets. They turn up and are somehow 'surprised' to have to clean a 1 bedroom apartment with, yes you guessed it, carpets. They then refuse to clean the apartment unless you agree to more money, plucking random figures out of air. Not fair when it's a Sunday and you're relying on them to (a) work to the quote agreed and (b) carry out the cleaning services that day (as it's the last day of the tenancy);
(4) they don't even shampoo the carpets - which was evident when we walked through the property shortly after they left in bare feet. Instead, they not only charge us for a carpet clean under the original quote, but try to get more money from us, only to carry out cleaning of 'patches' of the carpet instead. The bags they bought did not appear to include any professional carpet cleaning machine (unless they are Mary Poppins) which appears to be the issue they will not acknowledge;
(5) they do not clean windowsills or door handles (standard for an end of tenancy clean);
(6) they do not clean a washing machine dispenser, nor the rubber rings (standard for an end of tenancy clean);
(7) they take days to respond to emails when made aware their service was substandard;
(8) they agree to come back, then refuse to come back unless an additional sum is paid;
(9) they speak over top of you, do not listen nor act reasonable when you're trying to amicably resolve the issues
Therefore, I strongly recommend to go elsewhere for your cleaning services. This cleaning service is not up to a professional standard.
No doubt the company will deny this review (yes, you have multiple emails from me and my partner an know who I am), Karlene.
Svar fra True2cleaning
Dear sir/ madam,
I do not know who this person is you did not book a cleaning service with us.
Kind regards
Karlene
(True 2 Cleaning ltd)
Karlene and her team did a great job on an end of tenancy clean, communication was great and job was done with an excellent eye for detail. Will book again.
Svar fra True2cleaning
Hi Thank you for your review, am glad that you are happy with our service.
Many Thanks
Karlene
Very very happy with True2cleaning team! They were able to fit me in on the day of, they were extremely thorough in the clean, lovely friendly staff, just fantastic overall! Will
Definitely use again!
Excellent job by Karlene and team - were able to come the next day after a cancellation and do a great end of tenancy clean - oven, kitchen and bathroom all done to a high standard. Very professional and great communication throughout. Thank you
Lovely people, left the flat crystal clear !
10/10 , work , customer service and everything in general was exceptional.
Very professional company and would highly recommend for all type of cleaning services.
Karlene and her team did a wonderful job. She was very patient with the changes I kept making, very easy to communicate, always easily reachable. The cleaning was spot on, would definitely use her top services again! Highly recommended!
Svar fra True2cleaning
Hi Greta, thank you so much for using our company True 2 cleaning. I am so pleased that you are happy with our service.
Kind regards
Karlene
Great service provided.I requested True2cleaaning on several occasions they do a fantastic job.
Absolutely happy with this cleaning company. I needed a end of tenancy clean for my 2 bedroom flat at very short notice and they were able to fit me in. They did a brilliant job and i would 100 percent recommend them.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
