Seriously bad to customers
Brought a vape that cost £30 from tidal vape Weymouth while on holiday from a chap named Josh when we got it back to the camp site we couldn’t charge it as the charging port was broken we took it back to a tribal vape store in Blandford to see if he could help and the guy could not exchange it apparently as the chap in Weymouth did not set up an account for us it was never mentioned at the point of sale so we are out of pocket by £30 absolutely disgusting as my partner is a pensioner and £30 is a lot of money to us they offered to sell us another one no thank you what bad treatment. We feel so frustrated All we wanted was an exchange people beware what a bad company policy carnt exchange an item unless you have an account which we wasn’t told about or offered what happened to trading standards . Please can someone from head office contact me regarding this as I carnt find an email or phone number .








