Just as some of the below review stated, unfortunately as this company is closing down don't expect any kind of customer service or return options by them. I've been disputing a payment for months... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was so excited to receive this and it really did live up to my expectations. I couldn't resist testing it out with my 5 month old miniature dachshund, she warmed to it straight away and keeps her we... Vis mer
I was on the hunt for a good quality hiking / cycling pet travel backpack in Europe, and could only find one in the uk at Travfurler. I ordered one knowing I had left it a bit late for our upcoming ad... Vis mer
Backpack arrived slightly later than the emails stated. Product quality very average and quite flimsy, puppy looked uncomfortable and struggled to get her in it. Unfortunately the return policy is rea... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Wherever you go, go with your pet. We're Travfurler, and we're a family of people and pets working together to make life better for people and pets. For three generations we've travelled with our animals (furred, feathered and scaly), and we've put that deep knowledge and experience to work, to create useful, essential and beautiful products that we wished we'd had during those old-school adventures. We're based by the seaside in Southampton, UK, but our reach is global. We love practicality but we have an eye for a bit of style. And all our products are tested on animals - in a good way. We have our very own team of expert testers: our pups Francis, Harley and Eddie and our kitties Oscar, Missy and Willow.
Kontaktopplysninger
103 Merryoak Road, SO19 7QP, Southampton, Storbritannia
- 0333 200 7312
- info@travfurler.com
- travfurler.com
Amazing bag
Amazing bag! Our little guy loves it and it’s comfy to wear. Would recommend
They are not responding
They are not even responding to a query about an order. Taking orders and funds but not fulfilling. A complete scam
Scam company
Just as some of the below review stated, unfortunately as this company is closing down don't expect any kind of customer service or return options by them.
I've been disputing a payment for months via our banks as they refused to refund goods I wanted to return after buying on their website - as it's my legal right to.
Avoid at all costs.
Company have unlawfully kept goods and payment, no response to correspondence.
I ordered a dog coat in Travfurler's sale. It arrived but is the wrong size so I returned in in line with their returns policy. Travfurler have not replied to my emails, and their phone number is unrecognised. My dog is without a coat and I am out of pocket. I will be suing them.
No Returns
I ordered a dog coat in Travfurler's closing down sale. It arrived promptly but is the wrong size. Travfurler have not replied to my emails, and their phone number is unrecognised.
Wow......
Wow! Absolutely love this harness for my cat it has a really good fit - seems to be better shape for cats than other harnesses I have tried.
It is pliable and soft, and I am pleased with the colour I chose delivery was very fast as well!
Don't buy your pet products here.
Don't buy your pet products here.
I've returned an item, no response, no confirmation, NO REFUND.
Their UK phone number and office is just a front and dead end.
Website managed from somewhere abroad.
Products cheap and much lower quality than advertised.
AVOID
Fast delivery on this dog harness
Fast delivery on this dog harness, and the product exceeded my expectations! The harness is durable, comfortable for my dog, and the quick shipping made the whole buying experience fantastic.
Ordered pawswax
Ordered pawswax, and specifically asked for send it to my UK address and not to my Dutch address. Wrote two emails directly and 1 through their website, got no respons and the pawswax is now stuck in the Dutch customs that wants me to pay an extra 22 euros handling costs.
They were keen to take my money but the customer service is rubbish (probably non-existent). Lost 45 euro’s due to their mistake. Don’t order from them.
Rubbish product & rubbish customer…
Rubbish product & rubbish customer service !!!
Order at your own risk !!!
Purchased a very expensive K9 Knavigate . Amazingly the zipper broke after only a few uses .
Travfurler unresponsive !!!
Not interested in customer , only the cash in their pocket !!!
Absolutely terrible customer service…
Absolutely terrible customer service I'm afraid, initial delivery was very fast, but sadly that's where the good ends! I needed to return the item, I have not been able to get any response from any of the given contacts, telephone is disconnected, never had an email reply from them despite numerous attempts. The worst part is I returned the item and have never received a refund. BEWARE of buying anything that might need to be returned from this company!!!
This store exceeded my expectations…
This store exceeded my expectations when it came to finding the perfect supplies for my fur babies. Their wallet-friendly prices and fast delivery option make them my top choice for pet necessities.
Incredibly frustrated
I ordered a k9 sport sack from Travfurler. Initially the customer service was very good. My package wasn’t delivered within the five week window and they were very quick and nice in replying to me about this issue. Two months after orderin, Travfurler got in touch saying my order had been returned to them (though I never got notification of its supposed delivery to me). I asked for a refund (minus shipping costs) and never heard from Travfurler again. I have been unable to reach them by phone or by email. I tried to get in touch with them via paypal and was only told I would need to issue a new payment for shipping, despite the fact that I no longer need the pack since my trip has passed! I’m super frustrated by the lack of communication and the amount of time I’ve wasted on this issue.
This store offers a wide array of…
This store offers a wide array of innovative and eco-friendly pet supplies that I haven't found elsewhere. I appreciate their commitment to stocking high-quality products that are both safe and beneficial for pets.
RIPOFF DO NOT USE THIS SITE!!
RIPOFF DO NOT USE THIS SITE!!! Paid £250 for a dog rucksack to be sent to me in France at the end of June, never received my parcel and the phone number doesn’t work and they’ve never replied to my mails!!!
I hope Karma comes around to them!!
Very unserious company, thiefs!
Very unserious company. I order something, after more than 2 months still no received the product. Customer service seems do not to exist, Telefon never answer and emails won’t be reply.
I highly do not recommend this company. Now I don’t have either the product nor my money!
I have neither my order nor a refund.
It has been two months since I paid for my order which wasn't delivered. The client support doesn't answer me. I have neither my order nor a refund. I am very disappointed with this store.
Is Travfurler still in business…
We had a voucher to use after making a previous return. The previous purchase experience was fine.
However we now find the voucher has been cancelled, Travfurler phone line doesn’t connect (been taken down) and their not answering emails. I can only assume they are having major issues or the business has closed. Website still accepting orders though. Buyer beware!!
I bought a bag for my dog that was too…
I bought a bag for my dog that was too small. I asked for a refund by mail as it is said on their website. They never answered. After many mails they are still not answering. It's a shame and I've lost 200£.
I do not recommend.
Very flimsy and definitely not dog proof
Very flimsy. I made the purchase decision based on the description and customer reviews. I have had more robust play tents for the kids. Haven’t risked putting the dog in it as I think he will chew or claw his way out in minutes. Very expensive for basically a very disappointing product. Two stars as the delivery was in reasonable time.
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