I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support. Unlike Airalo, whose “24/7 support” is just an AI bot tha... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
This is about the chat only, not about the service because I've not yet used it. The chat support was excellent. I had several questions, the answers to which were not at all apparent on the websit... Vis mer
Selskapet har svart
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price. Had a roaming and eSim question and Vivek Biswas was very helpful.
Informasjon om virksomheten
Skrevet av virksomheten
Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling – Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
Kontaktopplysninger
Storbritannia
- travel.lebara.com
4,6
Enestående
70 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beta app into Live roll out
The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
18. april 2026
Anmeldelse skrevet uten oppfordring
Sanika was very helpful responded…
Sanika ika was very helpful responded quickly
17. april 2026
Anmeldelse skrevet uten oppfordring
I bought an eSIM to use in Japan and it…
I bought an eSIM to use in Japan and it simply doesn’t work don’t waste your money
16. april 2026
Anmeldelse skrevet uten oppfordring
Roaming question
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price.
Had a roaming and eSim question and Vivek Biswas was very helpful.
16. april 2026
Anmeldelse skrevet uten oppfordring
Travel eSim
Shubham Suryaawanshi has been very helpful and quick in sorting out my doubts. So it has been painless and easy.
14. april 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
fingers crossed it works!
so I think it is all set up but will only know for sure when I land. Siddhant was patient with helping me figure it all out.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful and sorted…
Siddhant was really helpful and sorted my query really quickly.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Real 24/7 Support makes all the difference
I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support.
Unlike Airalo, whose “24/7 support” is just an AI bot that sends you in endless loops without actually helping, Lebara connected me to a real person instantly.
The support agent answered my questions about which product to buy clearly and expertly. Excellent service.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
This is about the chat only. Support is EXCELLENT
This is about the chat only, not about the service because I've not yet used it.
The chat support was excellent. I had several questions, the answers to which were not at all apparent on the website, including on the FAQs. The 3 chats I had provided quick and useful answers from Rahul and Sanika
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was a great help
Siddhant was a great help, didn’t take ages inbetween replies.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great Customer Service
Smita is a great consultant, who was able to assist me so well. Thank you for your assistance.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
SHUBHAM SURYAWANSHI help me a lot with…
SHUBHAM SURYAWANSHI help me a lot with my problem on how to fix my internet.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant - Excellent Customer Service
Siddhant provided excellent service on the online chat. He answers all my questions clearly and helped solved my issue.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick and helpful
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you SHUBHAM SURYAWANSHI
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Svar fra Lebara Travel eSIM
Hello Bruno,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Travel eSIMs worked fine in New Zealand and China.
We used the travel eSIMs in New Zealand and China with no issues at all. Good reception in both countries, the NZ sim uses the One network. Great value for money from a UK company with helpful support if you need it.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello Roger,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent and speedy support
Sanika was the person who assisted me with the help I needed and I can say I had a very friendly, efficient and speedy support. I`m very pleased so far. I`ll be using the travel eSim card for the first time for a trip next week and hopefully the 5 star service will continue throughout my entire experience.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello Julia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful
Siddhant was really helpful. I’m happy with the customer service I received
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lebara Travel eSIM
Hello Sophia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.