Very poor customer support & product differing significantly from online pictures
The product arrived in time and the ordering process was simple. However, the color of the product was significantly different from the pictures online (brown instead of beige). When contacting the company, describing the issue, including pictures for proof, and asking for a reimbursement of the return cost since the product is obviously not the one I ordered, the response was literally „ Thanks for your email. I cannot do anything for you in the shipping cost, sorry“. No collaboration or support was provided. Instructions on how and where to return the order were only given after several emails back and forth. Still I was left having to pay the return of a large package that didn't even hold the product I ordered. At least the refund was handled quickly once the return arrived. I would definitely not recommend this webshop.








