TouchBistro Restaurant POS/EPOS Anmeldelser 338

When I first recevied the equipment I was lost but they help me step by step over the phone and I am happy that I went with Touch Bistro.

Touch Bistro adapts with the times and takes ownerships of any issues with a quick turn around time. The system used to update randomly, often times on weekend evenings, this does not ever happened following a discussion in the community threads. It is designed for restaurants with a nod to the nuance of splitting checks, firing ticket times and simple training. This has been our greatest advantage, with its easy to use online ordering features. Thank you for creating a restaurant focused product!

With the right modifications and menu setup it’s very easy to use. No lost money with PoS and individual cash boxes compared to register used by all staff. Few bugs pop up but usually fixed pretty quick

Rip off don't sign the contract before getting service never got service and paying for nothing ,on boarding person was full of bad atitude can't be trusted save yourself

TouchBistro Epos does the job but is very glitchy.

TouchBistro Reservations is awful. It does not function as a booking system.

We have now changed to ResDiary & Newbridge.

One year In with Touch Bistro! Everything and more! Best product out there for independent restaurant. User friendly and Management friendly. Best system and value out there in my 30 years experience and operating restaurants. Also has many other options like frequent dinner -rewards program, online ordering directly to kitchen printers. There support is fantastic as far as accessibility and in response time. Highly trained in problem solving which I call additional training sometimes. Highly recommend Touch Bistro.

If you need coatomer service, go somewhere else, the worst I`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on [hone, they couldnt figure it out. That was a month ago, every tine I called, they say they`re working on it. Have 2 onboarding clowns ivan and theo, reached out, they told me they`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they`re charging monthly for online ordering.

Our company, Torisho, has been using the TouchBistro POS platform for the past year and have been happy with the systems abilities. If we've needed assistance, we have been quickly and efficiently taken care of by the Technical Support team. If needed, we have also utilized the expertise of our Account Manager and plethora of specialists.

Touch Bistro is a great company for a business on a tight budget. It provides great service with great back of house reports and graphs. I like how easy it is to get help with their over the phone virtual assistance with call back so you don’t have to sit on hold while waiting to talk to someone from tech. Only downside is that they do not have automatic bank draft for payment and I have to use my personal credit card because my business does not have a credit card.

TouchBistro POS is a great way to run your restaurant. Their program does everything you can imagine and more. I am especially impressed with their customer service. When I need help, sometimes in the middle of the day when we are busy, I get a quick response and am up and running again in no time. Thank you TouchBistro for a great product.
Duane Hosek
Winner Chicken Dinner
Winner, South Dakota

Wow! Where do I start?? Maybe the fact I’m £2000 out of pocket and with no epos software from Touch Bistro would be a good place to start! Why you ask…..because they don’t offer refunds and even though their sales rep told me many times that their software could do everything my current epos could, he lied!
I was left to build my vast menu myself after a basic onboarding Skype call and when I got to the part that I’d specifically told them I needed it didn’t work! The solution they offered me for my menu simply didn’t work in a restaurant setting and was not functional to be able to use within a customer setting.
I went back and forth with their menu building team to try to reach a solution but none could match the functionality of my current epos so I was advised that maybe the best way forward was to cancel.
Considering the software had never been used ‘live’ and was still at the ‘onboarding’ stage I ‘wrongly’ presumed they’d issue me a full refund as I’d never used their support (not able to unless your system is live!) and hadn’t even loaded it onto my devices, except one in a ‘dummy’ mode.
Guess what?? Touch Bistro don’t offer refunds even if the product they mis-sold you isn’t fit for purpose in your business. How you’re supposed to know this until you’ve built your menus is beyond me but hey…..it’s only £2000!
So after dealing with their appalling customer service team for many months in the end they refused to issue a refund of my money.
I honestly believed their system could match if not better my current epos as on the surface it looks and sounds better but it simply doesn’t have the functionality. The solutions they tried to offer me were a total compromise on my current system! Why would I go backwards when I was promised it would elevate our point of sale and improve staff interaction??
Very, very bad experience and terrible customer relations. I had to email over and over to even get a response and then their responses were rude and abrupt.
Be careful of what they promise you as they’re very good at doing it verbally with nothing in writing also!

One of the advantages of this company TouchBistro is that it is fast in technical support and compared to international prices, its prices are the cheapest prices and they have a large technical support team that maintains customer comfort

A POS system called TouchBistro is designed for businesses that want to control their personnel, menu, and tables.

Touch Bristo is a popular restaurant located in Edinburgh that serves a variety of dishes. customers are generally impressed with the quality of food and drinks being served here. Many customers have praised the atmosphere of the restaurant, with the dim lighting creating a cozy ambiance for diners.

The menu selection is deemed to be creative, with a variety of options suitable for different dietary restrictions. Customers have highly recommended the vegan options, commending their deliciousness.
Touch Bristo is a highly recommended restaurant in Edinburgh, deserving of a visit for its cozy atmosphere, excellent quality of food and drinks, and a creative selection of dishes.

I recently discovered the TouchBistro website and am impressed with the range of innovative POS solutions they offer for the restaurant industry. Their commitment to excellence and in-depth understanding of the specific needs of restaurateurs are evident through their well-designed and informative website. I was particularly impressed with their user-friendly interface, which seems to simplify ordering, payment and inventory management. Additionally, the site offers additional resources such as case studies and customer testimonials, which builds my confidence in their products and services. Overall, the TouchBistro website is a valuable resource for any restaurant owner looking for a reliable point of sale solution tailored to their specific needs.

Love our kitchen display
We operate a very fast pace Custom Ice Cream Shop (made from scratch onsite) with many options in which we make on the fly. Without TouchBistro our life would be chaotic. The point of sale and kitchen display ensure business runs smoothly. Since 2018 we have only had a couple of issues caused primarily by power outages but TouchBistro customer service was quick to resolve.

We operate a very fast pace Custom Ice Cream Shop (made from scratch onsite) with many options in which we make on the fly. Without TouchBistro our life would be chaotic. The point of sale and kitchen display ensure business runs smoothly. Since 2018 we have only had a couple of issues caused primarily by power outages but TouchBistro customer service was quick to resolve.

We have been using TouchBistro for past 6 years now, and it’s hands down the best POS system for any type restaurant, the simplicity and at the same the complications the system has are just on point and amazing.

Touch Bistro has the WORST customer service of any POS company I’ve ever experienced. Their sales staff offers the MOON, but when it come right down to it, there’s nothing but empty promises, and spotty service. We’ve had tons of issues to the point I just gave up trying to get them resolved, and just don’t use many of the paid-for services. Once the onboarding process was completed (barely), any help to set up additional services returned “crickets “. I would NEVER recommend this company and their business model to anyone.

The worst company ive done business with. Look at their reviews on the Ap store. Constant glitches forcing me to close my bar on more than one time. Ive had to sign up for Square just to have a backup POS for all the times TouchBistro goes down. They started charging me fees before I was even set up to use the software. The contract you sign only protects them, then they provide the worst product. I would highly recommend NOT using this company.
UPDATE: the below response is the typical response I get from them when I voice my issues. "senior support" doesnt seem to exist here, every tech or customer care specialist Ive spoken with refers me to the more senior support, problems still exist.

Our experience with TouchBistro's POS system has been nothing short of outstanding. The system is intuitive, user-friendly, and a valuable asset to our operations. However, the real game-changer has been our Client Success Manager, Lance. His unparalleled qualities, mixed with the functionality of TouchBistro, have made an indelible impact on Big League Dreams.

Lance is the embodiment of honesty and transparency, which can sometimes be in short supply, with a work ethic that is second to none and a skill set that is truly incomparable. His transparent and effective communication has been instrumental in helping us make the most of TouchBistro's POS system. Whether you believe me or not, Lance's influence has been so profound on our business that if he were no longer with TouchBistro, we would consider looking for another provider. Lance isn't just a Client Success Manager to us; he is the cornerstone of our successful partnership with TouchBistro.