Top-Notch Cleaners Anmeldelser 

I rarely leave negative reviews for any company, but my experience with this one has been so disappointing that I feel obliged to warn others.

After the company completed a cleaning service at my property, I opened my bathroom door that same evening and the door literally came off its hinges. I reported the issue to them immediately.

Instead of taking responsibility or carrying out a proper investigation, they repeatedly changed their explanation. First, they claimed the door had already shown signs of wear and tear. I pointed out that wear and tear does not mean a door is about to fall off. They then suggested that perhaps the door had already been broken before they arrived. If that had been the case, why was it never reported to me during the cleaning visit?

Throughout the process, I felt they were simply trying to avoid responsibility rather than dealing with the situation fairly.

I even tried to reach a reasonable compromise. The repair cost was around £200, and I asked them to contribute only half of that amount because the incident had caused me significant inconvenience. Instead, they insisted the damage had nothing to do with them and eventually offered just £50.

What made matters even worse was their customer service. I had to make dozens of phone calls and send numerous emails before receiving any meaningful response. After agreeing to pay £50, they still failed to do so for over a month. More recently, every time I call, my calls go straight to voicemail, making me wonder whether my number has been deliberately blocked or filtered and no money paid so far.

For me, the issue is no longer just about the damaged door. It is about accountability, honesty, and customer service. Every business can make mistakes, but what matters is how those mistakes are handled. Unfortunately, I found this company unwilling to accept responsibility and extremely difficult to communicate with.

Based on my experience, I cannot recommend this company. Please think carefully before using their services.

Honestly, it felt like they just air-freshened the place and hoped for the best. There was that “fresh clean smell” everywhere… but very little actual cleaning to go with it.

Floors weren’t properly hoovered or mopped, skirting boards still dirty, candle wax left on the floors and window sills, and big black marks still on the walls. When I raised it, I was told it had all been “wiped down” — which might be true, but I’m fairly sure I paid for a clean, not a quick once-over with a cloth.

I genuinely don’t know how they expected me to hand the flat over to a new tenant in that condition.

To top it off, the parking permit mysteriously disappeared during the clean. They were the only ones in the flat, yet somehow it vanished into thin air, leaving me to pay to replace it.

When I called to complain (after having to pay someone else to come in and actually finish the job), I suggested a partial refund. I was offered £15 — which felt more like a joke than a resolution — and, unsurprisingly, that never even materialised. Not worth chasing, but it does sum up the experience nicely.

At one point, even after I’d sent videos and photos, I was accused of trying to pull one over. I had to ask him if he’d actually looked at the evidence — which seemed to leave him completely dumbfounded. He did offer to come around to rectify but the tenant was moving in the next day.

Overall, “Top Notch” is… ambitious branding. “Top-Not Cleaners” might be more accurate

This company went above and beyond with very short notice on Xmas eve.
Very well done guys.
I will most definitely be asking for you again in the New Year,
Thank you so much, you made our Xmas
Jude

Non-Payment After Completed Work – My Experience

I’m posting this review to document my genuine experience and warn others.

Work Completed
I completed a job for this company valued at £1,000. The work was finished in full and as agreed.

Payment Not Made
After completion, I was not paid. There were no complaints about the work at the time.

Ignored Follow-Ups
I attempted to resolve this professionally by calling, texting, and following up multiple times. All communication was ignored once the work was done.

Professional Standards
Failing to pay for completed work is unacceptable and shows a lack of professionalism and basic business ethics.

Advice to Others
If you plan to work with this company (as a contractor or partner), protect yourself. Get everything in writing and do not rely on promises after the job is completed.

Conclusion
This review reflects the facts of my experience. Based on this, I cannot recommend this company.

Great end of tenancy cleaning, thank you guys! Got my deposit back this morning.

Sorry took the time to click on all your reviews! : )

We employed them for a deep clean (3 bed semi), 3 guys came in today, were here for over 7 hours, and did an absolutely fantastic job. The house has never been cleaner. My wide and myself were totally flabbergasted, well beyond our expectations. Thoroughly recommend. Brilliant job.

Brilliant result
Totally professional in every way.
Quiet, hard working and totally thorough in every aspect of the clean.
Could not be faulted.
Shall call upon Top Notch for all other jobs required and without hesitation recommend them as top notch!

Took last minute booking for end of tenancy cleaning yesterday morning and they did an amazing job with the house. Thank you Top-Notch cleaners, appreciate your hard work and professionalism

On time, excellent service and very friendly

Jeet and his team were very punctual, kind and polite. They really did a great job, were quite professional and thorough. Would highly recommend and book again in the future when needed.

Very thorough, here for a long time. Excellent service from Jeet and his team. Will use again.

Brilliant team, very fast and efficient. Thank you

One word: AWFUL!

The team were brilliant! - I would not hesitate to recommend Top-Notch, right from my initial call everything was seamless and I was well looked after. The house is sparkling, the team were efficient,
thorough and really went above and beyond - thank you so much!

The performed deep cleaning was great and achieved what I wanted - my apartment feels refreshed after a year of tenancy.

Jeet and his team did a great job for us today throughout our new property.

Jeet and Nahima did a wonderful job. I really did not know what to expect- I went off of reviews which is why I want to leave my review here. The kitchen and bathroom are now gleaming and the oven looks unrecognisable. I cannot thank them enough for such a wonderful service.

On time, very polite and did a great job. We are really pleased. The team worked very hard all day. I would definately use this company again.
Tjank you

We just finished an renovation, redoing a whole house from top to bottom. The house was beyond dirty.

Top Notch were recommended to me by our architect. And what a fantastic recommendation.

3 super professional and friendly guys showed up and worked none stop for 6+ hours. They did an exceptional job. Every little nook and cranny was done brilliantly. We have lots of drawers, built in wardrobes, shelves and high hanging lighting and beams. Everything was done really well.

We also have lots of expensive fittings and we are overly sensitive about them. The team has lots of respect and care for all the items and were thoughtful about how to clean them gently.

Would highly recommend

Thank you John and team