TopmaQ Anmeldelser 

Awesome at responding to emails and answering my questions

I placed an order for four items on Topmaq’s website on 24th Nov (Black Friday), all of the four items were showing in stock in CHCH. I received an email confirmation saying that they ready to collect later that day and to visit their CHCH branch on Main South Road. When in their branch the staff said that the items were to be collected from their warehouse near the airport. This was not mentioned in their email saying the goods were ready to collect from their Main South Road store. Frustrated, the next stop was their warehouse. Only to come away with two of the four items that were order, as apparently the other two items weren’t in stock. I was told to return to their Main South Road branch or call them to arrange a refund for the two unfulfilled items. I called into the store on Saturday 2nd December to find out what was going on, to be told that the accountant had refunded me. I told them they hadn’t refunded me as there were no refunds in my account. The staff then said that the person responsible for refunds was off sick. They then tell me that one of the unfulfilled items was actually in stock there at their Main south Road branch. Okay I said then I’ll take it, the staff said that as a refund had been organised (which it hadn’t as I only got confirmation by them on 5th Dec that it had been actioned) I could only be sold the item again at the normal price, not at the discounted Black Friday price that I had originally ordered it against. I told them to forget it and walked out. Topmaq have emailed me today, 5th December, and stated that they have refunded one of the items and the other one is at their store to collect. What an absolute farce!
This experience means that I will never order from them again and anyone thinking of ordering from them should beware.

Most EXCELLENT service and fast delivery in less than 18 hours!!

Well done TopMaq, a great company, it's a pleasure to deal with.

I bought a lopper from topmaq, it suffered a failure soon afterwards, I rang them, they offered a refund but the staff in Hamilton worked out a fix for me which meant I could get on with the job. Really impressed by this. Well done. Have been back several times

Omg get your act together Topmaq NZ. Told me my order was 10days and no worries. Now they say someone forgot to place the order and you have my money. Sort your staff out or get rid of them.

I think it's been Libby each time, questions are always answered well and speedily!

Inquire was answered quickly and were very helpful finding the product I was looking for.

Tried, via their contact channels, within 24 hours to contact Topmaq with regards to a damaged component for a concrete mixer I had ordered. Received no response - emails to info never acknowledged, webchat unable to help (response: send another email), contact phone never answered, always got message to go to website, completed online web form - wouldn't allow form to be submitted, even after I said I was "human". Eventually got through on a 03 number. Spoke to "J" who said person who could help had been on leave, but back now; only it was unlikely he would be able to help me now as it was his birthday that day. "J" said he would get back to me shortly. Email arrived following day - advice was: 1. This is an issue with all there mixers, but with some reworking of the part I would get is to fit; and 2. Rule of thumb, turn the leg around - not possible and if it could, the entire locking mechanism would not work if this was done. Followed up with emails and to-date, a few weeks later, no response, again. Overall a disappointing outcome from a NZ Company (support local) that I have supported in the past.

Grate customer service, Caleb, one of the service staff was awesome to deal with. Very helpful. 5 stars.

I purchased a Nordic electric mower. This is one of several Nordic tools I have. There is was an issue with the switch which Caleb at Topmaq dealt with. It's not a major problem, probably 1 in a million, however they have arranged a new switch mechanism with the supplier. Very quick to respond and very professional response.

Where do i start brought a pump from them returned it as we thought it was a preassure switch which it wasn't it was a flo switch. Was informed from a rude sexist Jim the engineer that we where going to get a replacement but then was told over messager that they wouldn't give a replacement or refund as it has been used and it was going to cost 92 dollars to get it back. So it cost us 192 dollars just on postage for a 187 dollar pump. This is so wrong. It needs to be shutdown never ever buy from them horrible people. Wish I had read the reviews they have. I wouldnt have brought anything from them. I don't know why it was sent to Christchurch they have a topmaq in Auckland. Rip offs

Good solid piece of kit and a good price. Assembly instructions pretty vague, but common sense and a bit of trial and error prevailed. One part was missing but quickly remedied by TopmaQ, so would definitely shop here again.

This company is very responsive and if there is a problem they are available to assist you asap.
I would happily endorse this company and be happy to purchase from them again.💯💯💯

I emailed looking for a replacement pull-start assembly for my 5 year old mister. Turns out there are some in order and Tyler will alert me when they are available.

This makes me happy - for the sake of a $30 I will be able to keep using my mister and even more importantly these days, stop it going straight to landfill.

That’s a good result.

Purchased 2 waterpumps for a new build
Both have fractured casings after 12 months
Installed by a reg plumber
Another plumber came to check today was told crap pumps
Topmaq are blaming installation
No instructions in box phone records will show we rang numerous times to get instructions
But a plumber of 40 years exp figured it out and now we get the blame ,no refund no replacement

Prior to you requesting plumbers contact you emailed and stated no refund no replacement
No installation instructions were provided with the 3 pumps,of which the onus should be on supplier our registered plumber of 40 years spent an hour on the phone to your techs ?? To no avail so they were installed as per his vast experience in installing water oumps
So to us 3 pumps installed different areas all cracked casings and surging prompts to poor quality of pumps ,verified by another independent plumber today
So disputes is the only answer ,why would we pay to freight back,take more photos when your obvious answer is not to support your customers

I will be able to repair the log splitter with a engineer so it will be better than new as it was very poorly manufactured and topmaq has taken care problems i had with it

Great service, with very fast shipping but downfall was the freight company "lost" my item in which Topmaq was quickly able to resolve the issue and item turned up the next day.
A+++ company

I ordered the 'Ironside Fender Flaring Tool' from TopmaQ and when it turned up, I was of the understanding that the wrong product had been sent. I emailed TopmaQ & received a great reply within 1 hour, explaining the packaging & confirming this was the correct item (including photos). The item ended up being correct & great quality.
Thanks for the help & assistance provided from the TopmaQ Team!

Online ordered items on 15/06/23 and they were delivered to our rural address on 20/06/23 - can’t wait to use them now