Our small lawn has benefited massively over the past 18 months since starting the treatment plan with Top Grass. It's the best it's ever looked, so green, despite our dog having free reign. We woul... Vis mer
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I am very pleased with the TopGrass service. The technician that treats our lawn is professional, knowledgeable and friendly. The lawn looks very good, especially compared with those of the houses on... Vis mer
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Our lawn was patchy in lots of places and we was thinking about getting a new lawn laid instead we took out a plan with TopGrass and the results are fantastic the communication and advice they give is... Vis mer
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Ollie's first visit after we returned to Topgrass after a break for a couple of years. He was friendly, informative, got on with the job and then patiently answered questions and made suggestions afte... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
TopGrass was launched in 2005 with the aim of offering top-quality lawn care using the knowledge, materials, and equipment of the professional groundsman and applying it to domestic lawns. TopGrass is an independent lawn treatment company set up by Tom Arnold and Ian Decourcy whose backgrounds combine experience in treating professional lawns and sports turf with business expertise from working in quality-driven blue-chip companies. After many years, we are now a well-established, family-run company. Tom's wife Shirley, daughter Katie and two sons Chris and Peter, all now have varying input into the business and bring with them their core family values to the everyday running of the company.
Kontaktopplysninger
Unit N, Old Station Yard, CV23 9RU, Marton, Storbritannia
- 0800 433 7080
- info@topgrass.net
- topgrass.net
4,6
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226 anmeldelser
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I have been a customer for many years…
I have been a customer for many years and have always been happy. The representative suggests treatments to improve my lawn but there is no pressure to accept these. You do not have to be in attendance when they come which is an added bonus.
17. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Jan, thank you very much for your lovely review of our services! I will be sure to pass your kind words on to your lawn care technician and the office team. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.
Always very courteous
Always very courteous. Grass is almost weed free and so much healthier. The technician gives advice on lawn care and explains other treatments available. Would recommend.
5. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Karen, thank you for your 5 star review of our team and service - we are delighted to hear that you are enjoying the benefits of our treatments. I will be sure to pass on your kind words to your lawn care technician and the office team! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.
My garden has never looked so good
My garden has never looked so good. All Top Grass staff are courteous and professional.
I wouldn’t go anywhere else
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Michael, thank you for your lovely 5 star review of our company and our team members! I will be sure to pass on your kind words to them! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.
Despite a very dry summer 2022
Despite a very dry summer 2022, our grass has recovered, obviously helped by Top Grass treatments.
I appreciate that Top Grass have to send messages in advance of their visits, but consider that the tone of the emails sent are not very customer friendly
14. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Oliver, thank you very much for your feedback on our services. We are happy to hear that our services have helped your lawn through the summer heat, I will be sure to pass this on to the team. We are very sorry to hear that you have not liked the tone of our emails, we will be in touch straight away to find out which emails, in particular, to see if we can amend this for the future. Many thanks for your feedback and we will be in touch soon. Kind regards, Katie
Great service
Professional, polite and well organised.
3. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Yvonne, thank you so much for your 5 star review of our service! I will be sure to pass this on to the team. If you have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie
Really happy with work so far - with them since 2022
We had a few seasonal services from TopGrass initially as our grass was pretty bad, we have large trees nearby taking the moisture from the lawn, broadleaf weeds, and grassless patches. There was improvement, but we decided to go for a total reseed in the end, as it was so depressing looking at it!
Well…it was great! The techs came and assessed it, a date promptly given, a description of the work, and a competitive price..with an added discount.
Obviously with the scarification and the aeration, the lawn looked messy for a while…but what an improvement!
The techs came back for a germination check to make sure it had taken ok, and filled a few patches.
We didn’t think it could look so good….we are keeping it well watered in the drier weather…but we are so pleased with it!
The techs that have attended us so far, Jack, Rhys and Michael have been great - really friendly and knowledgeable chaps.
We have subsequently gone for a monthly plan, again with % discounts…so our lawn is well looked after…
We get notified well in advance of attendance, who is coming, and what treatment/process they are going to carry out.
The website is very good…full of information, and you can see your account clearly and add any extra treatments you want.
There is a contact page, and the response is quick.
After the treatments….I receive a video or/and a report on what the techs have done, what they found, and offer advise if required.
We had tried many home treatments in the past, to no significant avail, and every year it looked worse and worse … so we are glad to have found TopGrass, who use quality products, and are knowledgeable about their work!
30. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Sarah, thank you so much for your lovely review of our team members and service as a whole! We are so pleased that you are enjoying all the benefits of being a TopGrass customer and that you making great use of all of our different services and contact options. I will be sure to pass this along to the team! In the meantime, if you have any questions about your lawn or the service, please feel free to get in touch and we would be more than happy to answer those for you. Kind regards, Katie.
David, TopMan, TopGrass
David, the guy who carried out my latest visit, is great. I only have a small piece of grass and he was very careful with the machinery. Very knowledgable and friendly. A pleasure.
16. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Dena, thank you very much for your review of our technician David and the service, I will be sure to pass this on to him and his line manager! If you ever have any questions about the service or your lawn please do let us know and we would be more than happy to answer those for you! Kind regards, Katie
They came out to quote for our lawn…
They came out to quote for our lawn requirements on 22nd February. Still not received a quote, so went with another company.
20. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hi Clair, I am really sorry to hear this has happened, we have investigated this internally and I believe our team member Ellie has now spoken with you regarding the issue with the email address and has now run through the quotation with you. I would like to apologise that this error occurred, we are a family-run business and customer service is very important to us. If you ever require lawn care services in the future, please do let us know. Kind regards, Katie
Terrible company
My parents after paying to have lawn done and five extra payments of £28 the last one charged over £200 for a scarify - they were not made aware of this and would not have had it done apparently they received a letter which after many calls to customer service no proof was given, had a CCJ which was extremely upsetting for my elderly parents they are a terrible and will not be recommending have caused a lot of upset for my family
20. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Faye, thank you for bringing this to our attention. We send out renewal information to all of our customers with their renewed services and pricing and we don't actually do CCJs so we will be looking into this straight away for your parents and will be getting in touch with them. We are really sorry that you feel this way. We are a family run company and it is really important to us to look after our customers so we are very sorry to hear that your parents are upset. Hopefully, we can get to the bottom of this and we will be in touch with your parents after investigating the situation. Kind regards, Katie
Initially good but...
Have been a customer since 2020 and initial re-seed was excellent as was condition of the grass until a quarterly service in spring of 2022 left my lawn in a mess. Reported this and promised a re-visit which has never materialised. I'm on a quarterly service contract but over the past 9 months,3 promised inspections/treatments have been cancelled by the company (4 if you include December when snow was a problem for all). Latest today when I was promised I was the 1st appointment, only when I phoned at 11.25 was I told "did we say that" and that the technician was elsewhere . As I have to be elsewhere by 12.00, yet again let down.
8. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Brian, thank you for getting in touch. We are really sorry to hear that you are not happy with the service, our Customer Service Manager will be in touch to see if we can get to the bottom of this for you and provide a solution. We are a family run business so it is really important to us that our customers are happy with our services so we would really appreciate the opportunity to look into this and provide a solution for you. Kind regards, Katie.
David came out for first visit today
David came out for first visit today. Was very knowledgeable and I look forward to seeing the results of the programme which we agreed on over the next 12-18 months.
18. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Vincent, thank you very much for your review of our Lawn Technician David, I will be sure to pass on your kind words to him and his line manager. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
Great service from David at Top Grass.
David from Top Grass came out to treat our lawn which was in a poor state after the recent dry summer. He expained very clearly what the problems were and put us in touch with a package that would bring the lawn back to life and save us money. time and energy. We are very grateful. David was cheerful, friendly and clear in his explanations.
30. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Mr Meehan, thank you very much for your lovely review of our Lawn Technician David and the service he provided for you, I will be sure to pass this on to him and his line manager. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
Quick and efficient
Quick, efficient and did not inconvenience us, a really good service by Mark. Thank you very much.
20. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Frances, thank you for your review of our services, I will be sure to pass on your kind words to Mark. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
NOT RECOMMENDED
They missed several appointments pre summer, which led to the Moss situation getting out of control. Our payment plan ended and I didn't want to renew, but they visited and then invoiced me. I asked to pay the reduced rate that I had paid for the previous year (pro rata), which was about an £8 saving They refused. I explained that their email notification, once out of your plan wasn't clear and that they didn't show total transparency. I wanted the saving out of principle but they didn't seem interested. Although I didn't see the point in paying for a service anymore that wasn't working. They then quoted me £400 to rectify the moss issue. Topgrass seem to have got too big to care, I'd recommend using small, independent lawn service!
In response to your reply, I called your customer service team 5 times chasing a response to my request and they refused to do anything, so there is no point me calling. Hence the review.
As previously mentioned it went to your management team and they refused to meet me half way by reducing it by £8. I don’t want you to resolve it as I have moved to a smaller firm. All the best!
16. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Harry, we are really sorry to hear this, we are a small family run business and we always try to offer the best customer service we can, so we really want to get to the bottom of this for you. As we cannot see your details on trustpilot, please could you get in touch with our office and ask for the customer service manager and we can see if we can resolve this for you? We hope to hear from you soon. Kind regards, Katie
Hi Harry, we really appreciate your feedback so that we can see what went wrong and hopefully rectify the issue. Unfortunately we are not able to look into this for you without your account details, if you could call or email us to let us know your account number and details, we would really appreciate the opportunity to resolve the issue for you by escalating this to our office manager. Kind regards, Katie
Getting Greedy and inflexible?
We have used TG for several years but they are starting to get greedy. They won't do a standalone scarify but want to do a complete 'restoration' which we did have done a few years back. They wouldn't back off that so we may have to back-off TopGrass and go with one of the other lawn management companies. The guys who do the work are great; it's the office that is the problem.
9. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello David, we are really sorry to hear that you feel this way and we would like to see if we can try to solve this issue for you. As we cannot see your details on trustpilot, could you get in touch with the office and ask for the customer service manager and we can have a chat about your lawn and see if we can solve this for you? We hope to hear from you soon. Kind regards, Katie
My lawn would be dead without Top Grass
I have been using TopGrass for a few years now!! Excellent service! My lawn is still looking fabulous even with the hot weather! The guys are great and extremely knowledgeable!!! Great advice on what your lawn needs going forward!! 💯 recommend!!
16. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Rowan, thank you very much for your lovely review of our services, we are delighted to hear that you have been so happy with our service and the treatments. I will pass on your kind comments to the technicians. Please do let us know if you ever have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
Excellent service from Top Grass
Excellent service from Top Grass . The guys who come to mine are really friendly and helpful. The grass looks amazing this year it’s still really green . I would highly recommend them to anyone. Thanks Lawrence
8. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Lawrence, thank you very much for your review of our services and your kind words, I will be sure to pass this on to the team. I think you may have clicked the wrong star rating though, as you gave us a 1 star? Kind regards, Katie
Amazing service so far
Amazing service so far! We are throughly pleased with the results so far and it’s only been one application. Where I am impressed the most is the communication, ease of use of the website and account, payments and what treats you’ve had and are due to have. The whole thing seems to run with client experience and ease in mind. I have recommended TG to a few of my neighbours.
26. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello Jodie, thank you very much for your review of our services, we are delighted to hear that you are very pleased with the service so far and we look forward to continuing that for you. I will pass on your kind comments to the wider team and in particular the office team who are responsible for the emails and account administration, as well as the technician who carried out your first visit. Please do let us know if you have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
Again excellent service and information…
Again excellent service and information about lawn care
18. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello K Smith, thank you very much for your lovely review of our service! I will pass this on to the team. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.
Fast efficient service
6. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra TopGrass (UK) Ltd
Hello, thank you very much for you review of our services, I will be sure to pass this on to the team! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
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