Toms Garage Doors Anmeldelser 

Mick arrived at the agreed time and was able to mend our very old outsized garage door.

Such a nice person and very knowledgeable too.
Had the garage door working properly - Many thabks!

Had a problem with my electric roller door, and I was very pleased with the immediate response from Tom's Garage Doors. The repairman was quick and efficient, didn't make any mess, and most importantly, I can now get my car out of the garage. Another happy customer.

An employee called on Tuesday 11.8.26. He identified that the garage needed 4 springs. He showed me online that the springs were readily available. He said that he would return on Friday 14.8.26 afternoon to fit the springs. I paid the fee demanded. On Thursday I had a message to ask if he could come on Friday morning. I replied no - our booking was for Friday afternoon. No one arrived. After repeated attempts to phone the company I finally got through to be told the employee was coming on the Monday morning. No one had contacted me about this. Again no one arrived on Monday 17.826. I finally got through to the operator on Monday afternoon late after many attempts when the line went dead as on previous calls who informed me that the springs hadn’t arrived. I asked the operator to keep me informed. I phoned again today and the same careless operator told me the springs still hadn’t arrived. I told the operator that this was not the service I had expected especially given all the assurances on the website. She then cut me off. This company gives a very poor service.

Didn't even get as far as the engineer coming out. No show at the time the appointment was booked for. Call handler extremely rude so cancelled call out.

Was doubtful about contacting the ‘online 24 hour come to your house service £39.95 call out charge’ but Cable broke at 10:00, can’t close the garage door, engineer arrived at 14:00, perfectly fixed a very old garage door! Cost me £200 but what should I expect for an immediate professional service. Have never given 5 stars before, use them and trust

My garage door would not lock technician came nice young lad said Screws had come out of mechanism he could fix it with two new screws was told he would also do a service which would take 30 mins all done in 10 mins cost £140 +vat what a rip off I needed the lock fixed has I am OAP extortionate prices beware

Terrible service
I've paid the deposit to get the work done and know one is getting back to me. I asked for my deposit back so will see how I get on with that
Ignoring customers is just rude in my book
Stay away !!

Firstly I have to give 1 star as it will not allow Zero. Scott the Engineer was friendly and turned up on time. After a few checks on the door he went away and said I would be getting a call from the office. I was quickly contacted and told I needed a "garage door motor limit reset" and that would be £144. I agreed (as it sounded a complicated procedure) and Scott went to work, which in effect was press the buttons about 5 times, pair the remotes which he did next to the motor and that was it. Job done (I thought). So all within 20 mins and £139 later (as I got a £5 discount for Bank Transfer) he was gone. About 20 minutes later I went to open the closed garage door and nothing happened, even standing immediately outside of the garage door. Neither remote would work and both had brand new batteries in. I could not get in so I rang back and spoke to a gentleman and he said he would contact Scott and ask him to come back and I would be advised of an approx time. Nearly 5 hours later no contact so I rang to get a receipt for the work and also ask when someone was calling. After a long wait to get answered I was told nothing had been booked in for a recall and it would be a next day visit. After this poor service I contacted another local company who came along and sorted out the problem for less than half of what they had charged. When I got the call to say when one of your engineers could come, I advised the lady to cancel and I would like to discuss a refund as I was over charged for an incorrect diagnosis of the problem and had Scott tested the remotes from outside the garage he would have realised it wasn't fixed. I was told she would feedback my comments and someone would be in touch. One week later I heard nothing. On 12 June, I emailed and asked for an update on my complaint, stating I was happy to pay their diagnostic fee. This was acknowledged the next day but alas no reply. So, after another email request on 19 July 2026, still no response. They are clearly over charging for their poor service and have no regard for their customers.

Perfect same day service - Engineer Dan arrived and did a splendid job sorting out my "up and over" garage door.

DO NOT use this company for garage door repairs. They are useless. Repaired my door which failed again on opening just ONCE. And refused to complete the remedial work unless i paid more money to them. I am now chasing them for a refund. Terrible

If you don't mind paying £262 for a remote control that is available on-line for £20 and takes 10 secs to pair....then give them a call! They'll welcome you with open arms. Outrageous prices.

The engineer turned up promptly but the company only seemed interested in selling me a new motor at £750 plus vat rather than try to fix the existing Horman motor so I was disappointed in their approach

Very responsive to my call same day service

Quick to respond , precise diagnosis of what action to take , excellent execution and a fair price . All that you can realistically hope for in this day and age . And the technician was extremely personable to deal with . Well done !

Excellent service. Problem resolved within 30 minutes of arriving. I am very happy with result as my garage door now operates correctly and is secure.

I contacted Toms Garage Doors and agreed a visit. They failed to show up but sent me a text message telling me not to worry - they would see me the following day. Not quite the point was it? Hopeless

Fantastic job completed by a very nice friendly efficient guy… first class work…give this man a wage rise….10/10

The guy ( Vince ) that turned up was very professional and extremely friendly which put me at ease immediately. He let me know all of the key details about my garage door that I needed to know and at the same time didn’t try to fleece me. Great service, great advice.
I will not hesitate to recommend your company to any of my friends or family if needed.
Thanks again.

My garage door jammed open about 8pm. After trying to fix it for an hour I phoned Tom's garage doors. They answered straight away and said someone could be there in the morning. I was told I would get a call an hour before coming, which i did. The guy new straight away what the problem was. Told me how m8ch it would be to fix and asked if I wanted to go ahead with the job. I instantly said yes and it was fixed within the hour. Everything was explained thoroughly. The service was excellent