I got a swimsuit from Toco last year and love it - and went for a slightly different style this year. Unfortunately, I needed to try a few sizes so did 2 exchanges. The team were super helpful in... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I love toco swim and have been a supporter for years - I have multiple bikinis and swimsuits and the material is gorgeous! However, I am disappointed with my most recent experience. I ordered 2 bikini... Vis mer
The absolute BEST swimwear I’ve found. I’ve ordered over ten pieces now across several collections (spanning 7 years) and each piece is still as in style and in great condition even after vigoro... Vis mer
The softest swimwear I've ever owned. It's so incredibly comfortable whilst also looking amazing and the colours (esp. eucalyptus) are gorgeous. I get so many compliments, and their best selling all... Vis mer
4,2
Bra
172 anmeldelser
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Order with caution
I'd be very careful when ordering from this company. Whilst I love to support small businesses, this one claimed I had created a mark on the bikini bottoms I sent back and refused to refund me. I fully do not believe this mark was created while in my posession. I can't help but think this was due to a negative review I wrote on their website about one of their items - which was never published on their website (red flag).
The quality of the material was lovely, but the items were absoloutely not made for anyone over 5'6.
20. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Tocoswim
Hi Terri,
Thank you for your review! In response to your review on our website being unpublished, you can find your review together with our response there. (You can follow this link https://tocoswim.com/#qv and filter by 'lowest ratings').
In response to you inferring that we intentionally damaged a product for the sole purpose of not processing a refund, I have to personally (as one of the two founders of the company, Charlotte) respond to this as I feel extremely passionate about this situation and must contest this review which paints a picture of some sort of 'scam' company.
I appreciate your frustration at not receiving your refund for this item. I can assure you we would categorically never damage an item by falsifying a stain or mark on a product. We run the brand between the two of us alongside our fulfillment warehouse team, and you can take my word that we do not have the time to spend intentionally damaging goods so that we don't have to process a refund - it is entirely unprofessional, very unhygienic..not to mention illegal. We are extremely accommodating with customers' returns as we know that buying swimwear online is difficult and therefore totally appreciate that there are instances whereby someone might need to return an item - we actually encourage people to buy a couple of different sizes to find their perfect fit, fully anticipating that something will be returned - it is the nature of e-commerce. However, when an item is returned to us with marks, we have no choice but to return this to the customer... it is not fair for us to a) resell this product to another customer or b) bear the expense of the damage ourselves.
Should these bikini bottoms have arrived with you with the marks photographed and shared with you by our warehouse team, I am certain you would have immediately contacted us to let us know and we would have remedied the situation. We can only assume, therefore, that these marks were left during the try-on process.
As stipulated in our returns policy, this particular item will be sent back to you (at our expense) and we very much hope you find some use for it in the future, but unfortunately we cannot flex our returns policy for damaged goods and we do hope you can understand and appreciate that.
All the best,
Charlotte
I have bought from this company on 3…
I have bought from this company on 3 separate occasions, and as you can tell I am extremely satisfied! High quality and worth the price.
5. mars 2022
Anmeldelse skrevet uten oppfordring
Love these bikinis!
Obsessed with these bikinis! They fit beautifully, I love the colours and the packaging and they wash so well. The customer service are fast and wonderful over email. Love love love!
1. mars 2021
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.