UAB BALTIC SYNERGY (Time Resistance) Anmeldelser 

Svar fra UAB BALTIC SYNERGY (Time Resistance)

5. mars 2026

Hello Kire,

Thank you for your feedback, and we sincerely apologise for the overall experience you’ve had.

After reviewing your case internally, we can see that the situation was not handled as it should have been. The missing strap holder should have been identified during our quality check, and unfortunately this was overlooked.

We also understand that the delay in communication and the refund being issued instead of a replacement added to your frustration. The refund was processed due to a misunderstanding, as the replacement request was not correctly followed through.

Although the refund has already been completed, we would still like to resolve this matter for you. We can offer you a gift card for a new clutch so you can reorder the item without any additional cost.

If this solution works for you, please let us know and we will arrange it immediately.

Kind regards,
Time Resistance Team

Svar fra UAB BALTIC SYNERGY (Time Resistance)

5. mars 2026

Hello Lisa,

Thank you for taking the time to share your experience. We’re genuinely sorry that this situation led to disappointment.

Our lifetime warranty covers craftsmanship issues, as outlined on our website. To ensure repairs are completed to our quality standards, warranty work is carried out at our headquarters. Depending on a customer’s location, turnaround times may vary due to international shipping and workshop capacity, which is why we provide estimated timelines in advance. Our goal is always to make sure repairs are done properly and to a high standard.

As an alternative to sending the bag overseas for repair, we offered a $50 gift card as a goodwill solution to help resolve the issue locally. Internationally, the term “gift card” is commonly understood as store credit; however, we understand that in the U.S. market this can often imply a general-use prepaid card. We appreciate you pointing this out. Based on your feedback, we are making our wording clearer for customers in the U.S. to explicitly indicate when a gift card refers to store credit for future purchases.

We regret that the communication in this case did not meet expectations, and we truly value the feedback as it helps us improve both clarity and customer experience moving forward.

Kind regards,
Time Resistance Team

Svar fra UAB BALTIC SYNERGY (Time Resistance)

5. mars 2026

Hello Baker,

Thank you for sharing your feedback. We’re truly sorry that your experience was frustrating and did not meet your expectations. We completely understand how paying for return shipping on an item you decided not to keep can feel disappointing, especially when unexpected delays occur.

To clarify, our return policy depends on the customer’s location. For orders within the European region, customers are required to arrange and cover the return shipping. As international shipping costs are set by carriers and vary depending on the sender’s location, the exact price can differ. To help minimize these costs, we always aim to provide the closest available return address whenever possible.

Regarding the timing — your return request was opened within the 30-day return window, and we confirmed by email that it would remain valid despite the shipping delays caused by weather conditions. Once the item reached our warehouse, your refund was processed in full for the exact amount you originally paid. The lower amount shown on the return slip reflected the price without VAT for customs documentation purposes only and did not affect the refund issued to you.

We also sincerely apologize if our response time felt slow during the holiday period. We are continuously working to improve our communication and response times to better support our customers.

We completely understand that not every bag will be the right fit for everyone, and we’re sorry this one wasn’t for you. We truly appreciate you giving our brand a try and taking the time to share your experience.

Kind regards,
Time Resistance Team

Svar fra UAB BALTIC SYNERGY (Time Resistance)

16. des. 2025

Hello Rikki,

We are sorry to see your frustration and we would like to clarify the situation publicly, as some statements in this review do not reflect the actual course of events.

You placed an order for a €170 bag, which was shipped on time. The shipment was initially handled by FedEx and officially handed over to Hermes for final delivery in your area — a standard last-mile handover between couriers.

Regarding communication: you contacted us by email on Wednesday, we replied on Thursday, and there has been ongoing correspondence since then. We are therefore surprised by the statement that “no one is answering.”

A PayPal case was opened while the shipment was already in transit. To ensure a fast and fair outcome, we have already closed the case and issued a full refund, despite the order having been shipped.

We remain available via the existing support channel and continue to follow up with the couriers.

Kind regards,
Time Resistance Team

Svar fra UAB BALTIC SYNERGY (Time Resistance)

21. nov. 2025

Hello Phi Vân Co Tan,

Thank you sincerely for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced.

Regarding the loose rivet, this was clearly a manufacturing oversight — the rivet was inserted but not fully pressed during assembly. Even though we operate with a two-stage quality control system, this particular defect is very difficult to detect when the rivet is in place but not fully compressed. We apologize for this mistake. Of course, we will replace the bag with a new one, and our team is already arranging this for you.

As for the shoulder strap, this model does not include a loop along the full length of the strap. This is intentional: adding a loop would not look aesthetically balanced when the strap is worn at its longest setting, as it would sit awkwardly in the middle. The buckle itself includes a built-in keeper that secures the strap in place; however, we understand that when the strap is set to its shortest length, a small amount of extra strap can remain visible. This is normal for adjustable full-length straps and is considered in the design.

Our support team has already offered a replacement, and we are here to ensure everything is resolved smoothly for you.

Thank you for your patience — we truly appreciate it.

Kind regards,
Time Resistance Team

Svar fra UAB BALTIC SYNERGY (Time Resistance)

21. nov. 2025

Hello Ash,

Thank you for taking the time to share your feedback with us. We are grateful for every positive review we receive — but we are just as grateful for constructive criticism. It helps us reflect, improve, and grow as a brand.

Until now, our policy for warranty cases was to direct customers to the place of purchase, as retailers are legally responsible for handling refunds or replacements. However, your review made us clearly understand that this approach can create unnecessary inconvenience and frustration for our customers.

Because of this, we have changed our policy.

From now on, if we can identify that an item is an authentic Time Resistance product, we will assist with warranty support directly — regardless of where it was purchased.

Our goal is to make the process easier, not more complicated.

We sincerely apologize for the inconvenience you experienced, and we’re truly sorry that our previous policy caused additional problems during an already stressful situation. If the issue with your bag is still unresolved, please reach out to us at care@timeresistance.com — we will take care of it.

Thank you again for helping us become better.

Kind regards,
Time Resistance Team