Thurlow Nunn Anmeldelser 

1 533
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have written an extensive report about Thurlow Nunn Milton Keynes. They charged me £129.00 for a free "health Check" on my car, which had software issues. They produced a quote for £3975. of which £... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Service was excellent, kept up to date with what was happening. Staff were really nice told me where drinks and waiting area was , and toilets , my car was washed and cleaned inside !!! GREAT SERVICE.... Vis mer

Vurdert til 5 av 5 stjerner

I went to Thurlow Nunn in Northampton to look at a used car i'd seen on-line. I've had bad experiences with other dealers previously but Florin Strujan was a great salesman, very knowledgeable, open,... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Mark at Thurlow Nunn in Norwich wins the 2026 award for customer service. No other sales person at Norwich car franchises came near. We did not go with the Leapmotor but that was about the control... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bilforhandler

Skrevet av virksomheten

With modern showrooms situated across Bedfordshire, Buckinghamshire and the East of England, Thurlow Nunn provides drivers with the widest choice of quality Approved Used vehicles and great offers on the latest generation of new Vauxhall, Peugeot and MG cars. Over the years, we have built a strong reputation for impeccable customer service, and we’re keen to continue upholding the highest standards of expertise.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 90 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(1 533)

220 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The MG sales team were welcoming

The MG sales team were welcoming, polite and professional, it was a pleasure dealing with them. Would have no hesitation recommending Thurlow Nunn.

29. oktober 2025
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Svar fra Thurlow Nunn

Thank you for your wonderful feedback. We’re delighted to hear that our MG sales team made you feel welcome and well looked after. It’s great to know your experience was a pleasure, and we truly appreciate your recommendation of Thurlow Nunn. Enjoy your new car and thanks again for choosing us.

Vurdert til 5 av 5 stjerner

Great experience

I'd suggest Thurlow Nunn Beccles to a friend because they're very knowledgeable and and I'm happy with my purchase.

17. oktober 2025
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Svar fra Thurlow Nunn

Thankyou for your feedback.

Vurdert til 4 av 5 stjerner

Salesman very helpful although I don't…

Salesman very helpful although I don't think that the advert explained well enough about the lack of warranty or 12 months roadside assistance that you don't get if the car is over 10 years old

23. oktober 2025
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Svar fra Thurlow Nunn

Thankyou for taking the time to give us your feedback.

Vurdert til 5 av 5 stjerner

The staff at Thurlow Nunn went above…

The staff at Thurlow Nunn went above and beyond when we bought our car so would definitely recommend them to family and friends.

9. oktober 2025
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Svar fra Thurlow Nunn

Thankyou for your great feedback.

Vurdert til 5 av 5 stjerner

Great overall service

The salesman was not too pushy, he took the time to listen to my requirements and showed great patience.

3. november 2025
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Svar fra Thurlow Nunn

Thank you for your kind words! We’re glad our team made your experience relaxed and enjoyable. Enjoy your new vehicle!

Vurdert til 5 av 5 stjerner

Helpful

Helpful, well informed and looked at way to help when initial vehicle chose not available for months

23. oktober 2025
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Svar fra Thurlow Nunn

Thank you for your feedback! We’re glad our team could help find a great solution when your first choice wasn’t available.

Vurdert til 1 av 5 stjerner

Visited MG Kings Lynn at about 9.10 on…

Visited MG Kings Lynn at about 9.10 on a Saturday morning, no where to park, looking around the showroom at a new HS. Unfortunately all the staff were outside moving cars (or in some cases pretending to be an Aeroplane. Completely ignored for over 3/4 hour before someone finally came in to see if we needed help. (God help all the people who had been ringing non stop whilst we were in there) Looked at a 2 yr old PHEV that had been on site for a few weeks. It was absolutely disgusting inside. not sure if the staff had been using it for tip runs or this is how cars are presented. Needless to say order placed with Glyn Hopkins now for a HS PHEV.

18. oktober 2025
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Svar fra Thurlow Nunn

I’m very sorry to hear about your experience and that we fell short of expectations. This isn’t the standard we aim for, and your feedback will be addressed with the team. Thank you for bringing it to our attention.

Vurdert til 1 av 5 stjerner

Full Tank Agreed - Delivered Almost Empty

We were assured our car would be delivered with a full tank of fuel. Instead, it arrived almost empty. When I raised this with Darren, his response was:
"I do apologise but that was touch and go getting it there today very rushed but I did take the £99 admin out of deal."
That doesn’t excuse the missing fuel—both the full tank and the admin fee removal were part of the agreed deal. The fuel alone was worth £80, and skipping it without notice or compensation shows a lack of care and professionalism.
It being a “rush” is a poor excuse. Just refund the difference.
This left a sour taste after what was previously a good experience. Disappointed and wouldn’t recommend based on this interaction.

***Edit, gave my details. Still not heard anything

4. april 2025
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Svar fra Thurlow Nunn

Thank you for your feedback, and I’m very sorry about the fuel issue. I apologise that this was missed. Please provide us with your information so we can get in touch to rectify.

Vurdert til 4 av 5 stjerner

Got the car I wanted at a good price.

Got the car I wanted at a good price.
Staff great & an issue I had with the car was sorted after I spotted it on handover day.
My only gripe would be the valet, what I would call a cosmetic valet if you can see it you clean it.
On opening the rear door after getting home the surround was dirty with long term dirt taking me an hour to sort out !
Overall after owning the car for nearly two weeks I am very happy.

24. september 2025
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Svar fra Thurlow Nunn

Thanks for the great feedback! We're glad you found the right car at a good price and that our team could quickly sort your issue. We appreciate your note on the valet and will share it with the team to improve. Enjoy your car!

Vurdert til 1 av 5 stjerner

Cars have problems every couple of Months

After making a purchase and being pushed to write reviews immediately, I had to bring my car to the garage literally within the month of purchasing. After being told I would be contacted to get the car booked in, I received no communication and had to contact Vauxhall myself to get booked in. Following this there is now another issue with the car, which a major health and safety concern and advised by the sales team to look on youtube and that every couple of months things go wrong with cars. Vauxhall think it's normal that you purchase a car and every month have to book in for another fault.

3. oktober 2025
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Svar fra Thurlow Nunn

We’re really sorry to hear about your experience and the issues you’ve faced with your car. That’s certainly not the level of service or reliability we aim to provide. Please reach out to us directly so we can look into this further and make things right.

Vurdert til 5 av 5 stjerner

Amazing team

My experience at Thurlow Nunn Milton Keynes was positive because everything was absolutely perfect. Amazing team, everyone ready to help and answer any question. I honestly recommend Thurlow Nunn Milton Keynes to everyone.

24. september 2025
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Svar fra Thurlow Nunn

Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our Milton Keynes team. Your recommendation means a lot to us!

Vurdert til 1 av 5 stjerner

The buying process was good and issues…

I've edited this to 1 star as Thurlow Nunn are absolutely useless. I responded to their below request for further information and I've not heard a thing from them. This further proves that they just want your money and then have nothing to do with you once they've got it.
The buying process was good and issues with the car I was buying were fixed. Ranj kept me upto date with videos of the car. If you're looking for after sales support though, this is not the place to buy from. Even though they advertise themselves as having a great and supportive after sales team, 6 weeks on from buying my car, I've not heard a thing. It makes me realise that they're excellent until they get your money and then they quickly lose interest in you.

23. august 2025
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Svar fra Thurlow Nunn

Thank you for sharing your feedback. We're glad you were happy with the buying experience and Ranj’s updates, but we’re sorry to hear you’ve been disappointed with our after-sales support. This isn’t the experience we want for our customers — please get in touch so we can make things right.

Vurdert til 5 av 5 stjerner

I was due to change my Vauxhall

I was due to change my Vauxhall, have always driven a Vauxhall car, after the sales assistant listened to my requirements he suggested a Nissan qashqai, I am so happy with my purchase

24. september 2025
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Svar fra Thurlow Nunn

Thank you for your lovely feedback! We're so pleased to hear you’re happy with your new Qashqai and that our team helped find the perfect fit for you. Enjoy your new car!

Vurdert til 1 av 5 stjerner

Poor customer service

Very bad customer service aswell as dealership they have had my car for over 2 weeks now waiting for a part they keep putting off the delivery 6 times now been asking for a courtesy car which they denied even tho it's there fault they got no idea how to keep customers informed and happy would not recommend this dealership

15. september 2025
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Svar fra Thurlow Nunn

We’re really sorry to hear about your experience. This is not the standard of service we aim to provide. Please contact us directly so we can resolve the delays and make things right.

Vurdert til 1 av 5 stjerner

I have nothing positive to say about my…

I have nothing positive to say about my experience with Thurlow Nunn. Even the coffee was rubbish. Bought a used car from them earlier this year. It seemed like a good price and the salesman was keen to do a deal. I received a video and was told how immaculate the car was. I purchased the car, went to pick it up from a different branch and noticed various faults with the car (rear wing detached from car, paint chips here and there and a steering wheel that was massively scratched). Asked whether there had been a mistake on the video or on the '3000' point check the Hyundai ‘professional’ mechanics conduct prior to sale, and was told they couldn't believe these issues had been missed. The sales manager informed me it was used car (thanks for stating the obvious) and these faults are to be expected. Luckily for me I was having the car delivered to a far more professional branch of Thurlow Nunn (Luton) and I grabbed the sales manager who also informed me he would reject the car..... (he told me he would reject a car that his colleagues in another Thurlow Nunn had sold.....). After 2 hours of negotiations I managed to persuade the useless sales people in the not so professional branch of Thurlow Nunn to rectify the issue (at the Luton branch). These were issues that should have been been picked up pre-delivery. If you are going to buy a car from them then get an independent inspection or go over the car with a fine tooth comb.

1. januar 2025
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Svar fra Thurlow Nunn

We’re very sorry to hear about your experience and the issues with your car. This falls far short of the service and quality we aim to provide. We appreciate your detailed feedback and will use it to improve our processes. If you’d like, please reach out so we can address any remaining concerns directly.

Vurdert til 5 av 5 stjerner

Just bought an ex demonstrator Vauxhall…

Just bought an ex demonstrator Vauxhall Movano. Nicola Baldry was awesome from speaking with me whilst i was in Bulgaria to making the buying process easy. Highly recomend this company in Norwich

27. september 2025
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Svar fra Thurlow Nunn

Thank you for your fantastic feedback! We’re thrilled to hear Nicola made the process smooth for you, even from Bulgaria. Enjoy your new Movano and thanks for recommending us!

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