The Webster Anmeldelser 

My recent experience has been deeply disappointing. Despite making several high-value purchases lately, I have encountered significant quality issues with every item. A pair of sneakers arrived with visible signs of wear, and a leather garment—valued at several thousand dollars—possesses an overwhelming chemical fragrance that has not dissipated after days of airing. Furthermore, your customer service process has been inefficient; I have faced delayed responses and repetitive requests for documentation over several weeks with no resolution. This level of quality and support is inconsistent with the standards of a luxury retailer.

I’m extremely disappointed with my experience with The Webster and their customer support.

I received a damaged item with a visible tear in the fabric, making it unwearable. I reached out to their team on the 4th and promptly provided everything they requested- photos of the damage, tags, and original packaging. Despite complying quickly and clearly, I still have not received a resolution.

What’s most frustrating is the lack of urgency and accountability. This was not a minor issue- the item arrived defective- and yet I’ve been left waiting with no clear path forward. I even offered reasonable solutions, including a repair reimbursement or partial refund, but have received no meaningful response.

For a retailer at this price point, I expected a much higher level of customer care and responsiveness. Instead, the experience has been slow, frustrating, and disappointing.

I would not recommend purchasing from them if you expect reliable support when something goes wrong.

Deceiving paid $200 thinking I was getting a poolside room. When I arrived to find it was a regular very small room. Had to pay an additional $150 which I paid. Got to a poolside room the chlorine was too strong my husband have breathing issues and it was his birthday, I ask for a refund the assistance at the front would not refund the lied and told me I booked with a third party which I didn't and she didn't have any information who to put me in touch with, I asked for someone over her she would not provide!! Ruined my husband birthday!! I would never refer or come back to this hole in the wall!!

Terrible! Ordered a JPG top and Two days later they emailed me telling me they actually didn’t have the size I ordered, they offered me to send me a small but I said no because they told me I couldn’t return it if it didn’t fit! Days later I found the size I was looking for on Farfetch ended up being from the Webster! and of course I got an email saying the Webster had issues with my order and they didn’t send it, why keep showing it as if it’s on stock then? Ridiculous

Always great experiences, whether it's at the South Coast Plaza boutique here in OC or ordering online. I have ordered next-day delivery a few times, and orders have always been delivered on time!

wow i wish i read the reviews before purchasing! horrible customer service. i purchased via their website. the item was 50%. during the check out process, a pop up for a welcome 10% off came up, which i added. that made the item final sale, which was NOT stated anywhere in the purchase process. the only way i could have seen that is if i went back and clicked the drop down cart details tab.
customer service continues to double down, sending me screenshots of the RECEIPT which does clearly state the item i purchased (past tense...) was final sale.
i have opened claims with BBB and Chase.
buyer beware! plenty of better shops to spend your money at.

I bought a shoe about half year ago and found they sent wrong size. I never wear them and it's new with all the box and bags. So I contacted the customer service and try to get an exchange or any possible solution. But the rep is really rude and only states it's out of return window then shuts the conversation. They sell luxury items but their service is crap.
DO NOT BUY FROM THEM.

Got package in 2 days no flaws no complaints

I purchased a pair of shoes that are supposed to be high quality. I had the shoes for about a week and they started coming apart. I contacted them about the issue a week after I received them and it's been six weeks and still no word from them. I tried calling them after the 1st call but no answer, i left messages and no one has gotbacktomeyet. I hope they are not trying to pass off knock off merchandise for authentic.

Do not buy from this company.Sent a return.No one was there to receive it. FedEx returned item to me. No one at the Webster customer service ever responds. Stay away from this company

I received a damaged Gucci wallet, returned it 2 days later, they confirmed the return and told me to wait 3-5 business days to get my refund. It’s been a month and still no refund. They have not responded to any of my emails.

I bought a dress on sale $400. They said it was a US 10 it was a 6. When I tried to return it they said it was final sale. They did not say so when I purchased the dress. Now I am stuck with a 400 dress I cannot wear. I will NEVER purchase from them again. Apparently you have to do the math yourself to figure out if you can return a sale item. Buyer beware!

Customer service is non existent had an issue with a a few items I bought $3k order. I used a promo code so needed to exchange for a bigger size. Was told it was not a problem called them 100 times and they never pick up. Finally got an email back a week later saying it was to late to exchange that I was being refunded and i couldn’t re use the promo code.

I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of stock.

Very frustrating experience as I did a couple of hours of research to find the right seller before going with them.

I will not purchase from The Webster again.

Made a purchase online February 1st 2022 and the money was debited from my account. I waited two weeks with no confirmation email or order status and decided to reach out once I noticed the opening ceremony puffer vans were out of stock. It took them days to response and despite me having a valid screenshot of both email and my debit account they claimed the photos were not enough proof. WELL DUH!!!!! I didn’t receive a confirmation email or anything and there’s only one The Webster brand so OBVIOUSLY the money was debited and went somewhere but COOL ILL TAKE THAT LITTLE $40 “L” I rather stick with SSENSE or FARFETCH. Where I know for sure ALL orders are correctly processed and are highly assured of competent OUTSTANDING customer service and items are IN STOCK. The snob like attitudes can be left at home for when you return cause the way the store is ran there is ABSOLUTELY NOTHING to be snobby about. Trust me.

Purchased an item from the seller through walmart.com. Seller sent wrong item and would not replace or refund.

I received an YSL wallet bag from them and it came without the authenticity card and it was poorly wrapped in a wrapping paper with a sticker that has your shop logo ( that it) no hardware protectorstickers, the metal handle wasn't wrapped, the logo on the front of the bag wasn't shiny and clean as if the bag has been used before! .. I even wonder now is it an authentic bag or not!
That was really unpleasant experience .. save your money( fake products).

Awful experience!

Bought two sizes of one jacket, order was rejected because payment can't be verified while two transactions already pending on my bank account.

Tried to use another card to buy one size, order accepted but again rejected one week later, because it is out of stock.

What a joke, completely waste of time. Customer service is disaster and if you don't wanna do business, then close your store.

Bought a pair of Fendi jeans. I guess they run small in size so I sent them back EXACTLY the way I received them. On top of that I bought another pair,larger size. First pair return was rejected, stating that Webster tags and security loop was missing. They sent it back to me with ALL tags removed . What kind of store is that?!

I agree that their customer service is terrible. It would seem as if they do not want you to buy anything from them, as they provide no assistance when you try to purchase an item.