The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Vis mer
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Vis mer
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Skrevet av virksomheten
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Kontaktopplysninger
Storbritannia
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Enestående
2k anmeldelser
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service, very welcoming
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite an intimidating experience very easy and straightforward. The whole process was smooth, and incredibly quick and efficient.
21. april 2026
Svar fra The Vaults Group
This is a fantastic review. Thank you.
We are delighted that you were happy with our service and the staff member who made you feel welcomed. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Quick and efficient service
Quick and efficient service in person at vault or on telephone
Staff always helpful
21. april 2026
Svar fra The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and offered a quick and efficient service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Easy process
15. april 2026
Svar fra The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Svar fra The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and friendly and offered an amazing service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Very good service good friendly staff…
Very good service good friendly staff very helpful
16. april 2026
Svar fra The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our helpful and friendly staff. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Svar fra The Vaults Group
Thank you for your 5-star review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
I have had a very positive experience…
I have had a very positive experience with Madrid Vaults. The team is professional and helpful, and the rental process was smooth and straightforward.
The facilities feel secure and well-maintained, giving great peace of mind. I would recommend Madrid Vaults to anyone looking for a reliable safe deposit box service.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Vaults Group
This is a brilliant review. Thank you, Olga
We are thrilled that you are happy with the service and staff at Madrid Vaults. All our facilities are fitted with high-spec, state-of-the-art security to keep your valuables safe, offering peace of mind.
We appreciate your kind feedback and look forward to seeing you again.
Many thanks,
The Vaults Group.
Becoming expensive!
14. april 2026
Svar fra The Vaults Group
Dear Alan,
Many thanks for your feedback. We believe across our 15 branches that we offer value for money in securing what’s valuable to our customers. We are constantly investing in latest security technology to continue offering peace of mind. We would like to thank you for your continued business.
Kind regards,
The Vaults Group.
Very professional service
Very professional service and robust layered security. Impressed.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Vaults Group
Thank you, Tom, for your 5-star review.
We are delighted that you are happy with our service and security. This is paramount in keeping your valuables safe. We appreciate your kind feedback.
Many thanks,
The Vaults Group.
Svar fra The Vaults Group
Thank you for your 5-star review, Enrique.
We appreciate your positive feedback, and hope to see you again soon.
Best wishes,
The Vaults Group.
Svar fra The Vaults Group
Thank you for your 5-star review, Tina.
We are pleased that you are happy with our service, and extremely helpful staff. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar fra The Vaults Group
Thank you for your 5-star review, Shalini.
We appreciate your positive feedback, and are pleased that you are happy with our staff and accessibility.
Kind regards,
The Vaults Group.
Nick was great
Nick was great, I didn’t need to ask any questions as he covered everything in the tour.
5. april 2026
Svar fra The Vaults Group
This is a great review. Thank you, John.
We appreciate you taking the time out to write this. Nick will be thrilled with your kind feedback. We hope to see you again soon.
Kind regards,
The Vaults Group.
I was very impressed on how welcome I…
I was very impressed on how welcome I was made to feel and the high level of security you have on the premises.
8. april 2026
Svar fra The Vaults Group
This is a fantastic review! Thank you, Colin.
We are thrilled that you are happy with our welcoming staff and high-spec, state of the art security. This is paramount in keeping your valuables safe, offering peace of mind. We appreciate your great feedback and hope to see you again soon.
Kind regards,
The Vaults Group.
Svar fra The Vaults Group
This is a great review. Thank you, Gerard.
We are delighted that you are happy with our service and you are staying with us! This is wonderful to hear, and we appreciate your continued custom :)
Kind regards,
The Vaults Group.
easy to deal with
4. april 2026
Svar fra The Vaults Group
Thank you for your 5-star review, Spencer.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group.
Svar fra The Vaults Group
Thank you for your 5-star review,.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Helpful staff easy to set up.
Took about 30 minutes to set up, personal professional service. Good use of technology together with strong physical infrastructure provides excellent reassurance at a reasonable cost.
2. april 2026
Svar fra The Vaults Group
This is a brilliant review. Thank you, Hugh.
We are delighted that you are happy with our costs, professional service and high-spec security, which is paramount in keeping your valuables safe, offering peace of mind. We appreciate your kind feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Svar fra The Vaults Group
Thank you for your 5-star rating, Caterina.
We are delighted to know that you rate us as an 'excellent service. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
I am glad to find Newcastle Vaults ,at…
I am glad to find Newcastle Vaults ,at a time when this kind of great service is in very short supply,locally.
2. april 2026
Svar fra The Vaults Group
Thank you for your 5-star review, Daniel.
We are thrilled that you found us and that you are happy with our service and location. We appreciate this great feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
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