The writer has used ai to write my book for a human written manuscript. He doesn't answer my message anymore nor the Company TUW. His name is Raph Martin and he doesn't care if you have paid the doubl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... Vis mer
Selskapet har svart
I had a very good experience working with The Urban Writers for the formatting of my book. The team was professional, responsive, and easy to communicate with throughout the process. The format... Vis mer
Selskapet har svart
My graphic artist, Polly Arts, has done an amazing job with my covers! Skilled and swift, with the knowledge of what my covers need to appeal to readers. My experience with her, and Urban Writers h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Kontaktopplysninger
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4,2
Bra
671 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
GREAT Resource for ghostwriting
First, it was so easy to vet great ghostwriters on the site. I enjoyed reviewing so many wonderful people. Then, the ghostwriter I chose, Emily Shaw, was so professional and such a fabulous writer! I couldn't have imagined a better result. I liked the way the website kept me posted on status. The communication through the site worked well. I will use Urban Writers again!
10. september 2024
Svar fra theurbanwriters.com
Hello Susie,
This is really amazing feedback and we are pleased to hear that your writer, Emily did a wonderful job to produce your desired final product.
It makes up very happy to hear when customers find it easy to navigate the platform and the accessibility to a pool of freelancers too, as we tailored the platform to be as user-friendly for all our customers.
We can't wait for your next projects with us!
With Gratitude,
The Dibbly | The Urban Writers team!
My project ran smoothly and within…
My project ran smoothly and within deadlines at all times. I will definitely work with them again.
10. september 2024
Svar fra theurbanwriters.com
Hi there Michael,
We are happy to hear that your project was completed in a timely manner, as we always want customers to receive their final projects within their anticipated timelines to avoid any delays.
We are very happy to hear about your experience with us, and we're certainly looking forward to your upcoming projects with us.
Thank You,
The Dibbly | The Urban Writers team!
Urban Writers are AWESOME!!
UR are awesome to work with, they really communicate well, and have excellent writers, artists, editors, and I would recommend them 100% to anyone who needs anything in the publishing business!
8. september 2024
Svar fra theurbanwriters.com
Hello there Debbie,
We've very happy to hear about your lovely experience with our platform and freelancers, as we strive to provide top-notch services at all times.
We truly appreciate the recommendation, and we will continue to strive for the best even with your future projects with us.
Warmest Regards,
The Dibbly | The Urban Writers team!
The Dibbly software never worked and they refused a refund.
The Dibbly software never worked for me, despite my investment with their tech support team.
I immediately requested a refund and assumed it would be issued without issue.
I recently discovered that they continued to charge my card for two additional payments after my refund request.
Today, their support team informed me that their policy was to only refund one month, not all three payments, which I find shocking and, according to my credit card company, against the law. I pointed this out to the team at Dibbly and they held strong in their position. This entire matter is unexceptable.
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra theurbanwriters.com
Hi Sean,
Thank you for sharing your experience with us. We’re truly sorry to hear that our software did not meet your expectations, and we regret any inconvenience caused.
We’ve thoroughly reviewed your case and can confirm that your refund was processed in full for the requested period.
If there are any outstanding concerns or additional information you'd like us to address, please don't hesitate to reach out to our support team directly. We're here to help.
Thank you and kind regards.
The Dibbly | The Urban Writers Team!
The Urban Writer's has great talent
I have had only superior experiences with the creative team I have worked with at Urban Writers - cover designer, editor, formatter. Every one of them was creative, knowledgable, responsive, and quick.
I find the Urban Writers platform a little daunting and I always have trouble navigating the site, but the support team is fantastic.
3. september 2024
Svar fra theurbanwriters.com
Hi Barbara,
Thank you for your feedback! We’re glad to hear about your positive experience with our team and that we’ve been able to meet your creative needs effectively.
We are always looking to improve our services and enhance the user experience, and feedback like yours is invaluable in helping us grow. Our priority is to give every user on the platform a seamless experience, where they will be pleased with the final products they will receive upon completion of their project.
If you ever need assistance or have suggestions, please don’t hesitate to reach out to our support team.
Thank you and kind regards.
The Dibbly | The Urban Writers Team!
From the beginning of my journey with…
From the beginning of my journey with Urban writers: finding the right Ghost Writer, finding the right Editor, finding the right Cover Designer, Customer Service response time, everyone I encountered did their jobs well!
28. august 2024
Svar fra theurbanwriters.com
Hi Gary!
Thank you so much for your kind review, we truly appreciate it!
We are happy to hear that you had such a wonderful experience with our company and all your freelancers. That is great news!
We strive to provide our customers with the best possible experience.
If you ever need anything, please let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
Stress free production
For a first time book all the stress is taken away. As each process is completed you learn how everything works -Building confidence. The quality was excellent. Highly recommended especially if you are new to the industry.
14. august 2024
Svar fra theurbanwriters.com
Hello Laura,
We're very glad to hear that you've had a lovely first experience with our platform and freelancers, as this is the kind of feedback we always love to hear!
The success of any collaborative endeavor is always dependent on everyone's input being taken on hand, and it gives us great joy to learn that your yours has been seamless.
We look forward to working with you on more projects in the future.
Thanking You,
The Dibbly | The Urban Writers team!
A support team with a helping hand
The support team at Dibbly Create is incredibly friendly. I especially want to thank Nkuli Kubheka for her helpfulness. She guided me through my project and was always available whenever I needed assistance. I truly appreciate her support.
6. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra theurbanwriters.com
Hi Silvia,
Thank you so much for your amazing review, we truly appreciate it!
We are pleased to hear that you had such a wonderful experience while collaborating with us, and that Nkuli provided you with such excellent support!
We aim to provide our customers with the best possible experience.
If you ever need anything, please do let us know. We are always happy to assist in any way we can.
Kind Regards,
The Dibbly | The Urban Writers Team!
The experience was amazing
The experience was amazing. They understand your goals, from management all the way down.
Work within the guidelines and you will achieve your goals.
BEST OF ALL IT'S REAL
THANK YOU
6. august 2024
Svar fra theurbanwriters.com
Hi Fritz,
Thank you so much for your kind review, we truly appreciate it.
We are thrilled to hear that you had such a wonderful experience collaborating with us and your freelancers!
We aim to provide our customers with the best experience possible.
If you ever need anything, please let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
I am so disappointed
I am so disappointed. Due to your writer using an image which is copy right my Amazon KDP has been terminated and I am unable to get it back. $4000 spent on books for nothing at all.
I honestly deserve a full refund.
7. august 2024
Svar fra theurbanwriters.com
Hi Brian,
We're really sorry to hear about the experience you've had with your order, as this is definitely not how we want any of our customers to feel when they've entrusted us with their projects.
We will be in touch via email to get more details about the order and where you feel your requirements might not have been followed as needed.
Our priority is to always give every users on the platform a seamless experience, where they will be pleased with the final file they will receive upon completion of their project.
We have a dedicated support team that is reachable via support@dibbly.com or through our Live Chats support from Monday - Friday between 5AM - 5PM EST.
We truly appreciate this feedback, and hopefully with some more details, we may be able to assist further from there.
Kind Regards,
The Dibbly | The Urban Writers team!
Very Good Experience working with the…
Very Good Experience working with the freelancers.
6. august 2024
Svar fra theurbanwriters.com
Hi Armour,
Thank you for your kind review, we appreciate it!
We are pleased to hear that you had a great experience with your freelancers while collaborating on your manuscript.
If you ever need anything, please do let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
I love the convenience of your…
I love the convenience of your platform. I have found a great writer and might have a great editor. I like I can have this team when ever I need them. Thanks.
20. juli 2024
Svar fra theurbanwriters.com
Hi there Jill,
We are very pleased to hear how happy you are with the freelancers you have collaborated with, and that the platform has offered you the convenience that we wish all our customers to enjoy.
You definitely can have this team whenever you wish by adding them to your team by clicking the invite to Team button that appears on the freelancer's profiles. That way, you will always be able to refer to them from Team Management > View Team from your platform dashboard.
We're looking forward to more collaborations with you in future!
Warmest Regards,
The Dibbly | The Urban Writers team!
The quality of your latest work was…
The quality of your latest work was disappointing and exploitative. There was absolutely no creativity from the designer, whom I had specifically chosen for their top-level status, expecting a higher standard of work. Additionally, the approach was exploitative: for every request, even for obvious modifications, the work was submitted, burning through the available revisions in an unprofessional manner. Given this experience, I will no longer use your service, as the quality (which, in some cases, is even subpar) doesn’t compare to other freelancers available in the market.
24. juli 2024
Svar fra theurbanwriters.com
Hi there Marco,
We're really sorry to hear about the experience you've had with your order, as this is definitely not how we want any of our customers to feel when they've entrusted us with their projects.
We will be in touch via email to get more details about the order and where you feel your requirements might not have been followed as needed.
Our priority is to always give every users on the platform a seamless experience, where they will be pleased with the final file they will receive upon completion of their project.
We have a dedicated support team that is reachable via support@dibbly.com or through our Live Chats support from Monday - Friday between 5AM - 5PM EST.
We truly appreciate this feedback, and hopefully with some more details, we may be able to assist further from there.
Kind Regards,
The Dibbly | The Urban Writers team!
Excellent Choice For Authors
Urban Writers (now known as Dibbly) offers a comprehensive platform that helped me immensely with editing, narration, and writing for my project. Their team of skilled writers and editors ensured that my ideas were communicated clearly and professionally. The narration service brought my book to life, making it accessible for audiobook listeners. The platform is user-friendly, and their customer support is responsive, providing timely updates and feedback throughout the process. Overall, Dibbly is an excellent choice for authors looking for high-quality services to bring their books to market.
24. juli 2024
Svar fra theurbanwriters.com
Hello there JT,
We're beyond grateful for this amazing feedback about our freelancers, the support team, and that you found the navigation of the platform to be as seamless as we intend it to be for all users.
Our aim is to provide quality service that will meet the expectations you had upon entrusting us with your content creation journey and we cannot be happier that you chose us to collaborate with you.
We hope to provide the same level of customer satisfaction when you decide to collaborate with us on future projects, as we cannot wait to deliver final products that you will be pleased to publish.
Thank You,
The Dibbly | The Urban Writers team!
They did an amazing job!
They did an amazing job collaborating on all the projects submitted. I highly recommend this company.
21. juli 2024
Svar fra theurbanwriters.com
Hi there Elise,
We truly appreciate the recommendation, as our company strives to provide quality service and guarantee you a final product you'll be pleased to publish.
We're glad to hear that you had a pleasant collaborative experience, and hope to collaborate on more projects with you in the future.
With Gratitude,
The Dibbly | The Urban Writers team!
Some good rules and guidelines keep…
Some good rules and guidelines keep everyone accountable, and I can rate my writers and editors.
19. juli 2024
Svar fra theurbanwriters.com
Hi there Emma,
We appreciate hearing that our internal processes made your experience with us seamless, as these are mainly to ensure that customers can work collaboratively with their freelancers.
Where any issues arise, we have a dedicated support team that is always willing to assist as necessary.
Thank you for entrusting us with your project(s) and we look forward to more collaborations with you in the future.
Warmest Regards,
The Dibbly | The Urban Writers team!
Rocky start allowing Urban Writers to prove their worth
I joined Urban Writers to get my very first book written. This was my first ever experience with anything like this. I had a rollercoaster ride with my first writer getting unwell and unable to write my book but the Urban Writers team helped me to get these issues resolved seamlessly and without fuss. Then my next writer who I took a chance on turned out not to be the writer for me and again the team was exceptional with their help and support to get this resolved. Having had a pretty rough first experience that was out of Urban Writers control their support and care of me was unparalleled and this is why I will be using them over and over again. With such amazing customer support, I would be foolish to go anywhere else.
19. juli 2024
Svar fra theurbanwriters.com
Hi Tara,
Thank you so much for your kind review, we truly appreciate it!
We are thrilled to be a part of this wonderful journey you have embarked on, and we are happy that we could have been of assistance to ensure that you have a smooth process.
We look forward to collaborating with you on your future projects.
If you need anything, please do let us know.
Kind Regards
The Dibbly | The Urban Writers Team!
They are very friendly and never…
They are very friendly and never demeaning!! And extremely polite and helpful!!
18. juli 2024
Svar fra theurbanwriters.com
Hi Debbie,
Thank you for your kind review, we truly appreciate it!
We are thrilled to be a part of this great journey you have embarked on.
If you need anything, please do let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
I had a great experience with the Urban…
I had a great experience with the Urban Writers. The Ghostwriter, the formatter, editor and cover designer exceeded my expectations. I was very pleased with the final product
15. juli 2024
Svar fra theurbanwriters.com
Hello there Abiodun,
We're quite ecstatic to receive this amazing feedback about our freelancers, as we always aim to ensure that we vet the best performing freelancers who will not only meet your requirements, but ensure that you have a pleasant experience with us.
We appreciate you taking the time to share this with us, as it is motivation for our freelancers to maintain the quality standards that we promise every user on our platform.
We are looking forward to future collaborations with you.
Warmest Regards,
The Dibbly | The Urban Writers team!
Wonderful team at The Urban Writers!
As a 'brand-new' author, TUW was the perfect solution to fine-tune my manuscript to an extraordinary final book. As this is the first volume of an 11-volume series, I look forward to utilizing their services throughout the completion of my series.
12. juli 2024
Svar fra theurbanwriters.com
Hi Louis,
Thank you so much for your kind review, we truly appreciate it!
We are pleased to hear that you had a wonderful experience with us, and we are super excited to be a part of this amazing journey that you have embarked on!
If you need anything, please let us know.
Kind Regards
The Dibbly | The Urban Writers Team!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.