I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Vis mer
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Vis mer
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
Kontaktopplysninger
70 CKR House, East Hill, DA1 1RZ, Dartford, Storbritannia
- info@thesolesuppplier.co.uk
- thesolesupplier.co.uk
4,1
Bra
419 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I’ve bought a couple of pairs from them…
I’ve bought a couple of pairs from them now, (2025 black cat 4’s + 2025 Nike sb Jordan 4 navy) paid a little over retail but not loads. I never win the raffles or drops when they release so it’s a nice option to get Authentic shoes. Definitely going to be back soon!
18. desember 2025
Anmeldelse skrevet uten oppfordring
Fast delivery and perfect condition
Fast delivery and perfect condition
15. desember 2025
Anmeldelse skrevet uten oppfordring
Worst experience I ordered Jordan 4…
Worst experience I ordered Jordan 4 black cats, waited 6 days with hardly any response to emails then on 7th day tell me the trainers didn’t pass checks, but hold up you stated seller was trusted, BUT they have changed my mind to give a better rating as they have issued me 30%percent of my next order so I can’t fault them even if this was so disappointing they have made a menz
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Hi Ashley,
I’m really sorry for the experience you’ve had with this order – I completely understand how frustrating it must have been to wait several days and then be told the trainers didn’t pass checks.
I’ve looked into this and can see that each of your emails was responded to within our usual timeframes. That said, we do appreciate that during the busy Christmas period there can sometimes be delays and this can make things feel even more uncertain while you’re waiting.
Regarding the Jordan 4 Black Cats you ordered: although the seller you purchased from is one of our trusted sellers, every pair that passes through our marketplace still has to go through our independent verification checks. In this case, the original pair unfortunately did not pass our authentication process. Because we only ever want our customers to receive 100% authentic trainers, we made the decision to cancel that pair rather than risk sending you something we weren’t completely happy with.
We have already emailed you to let you know that we can source a replacement pair for you, and we’ve also offered a gesture of goodwill discount on this due to the inconvenience caused. We haven’t yet had a reply, so if you’d like to go ahead with the replacement (or if you’d prefer to discuss alternative options), please just reply to our last email and we’ll be happy to help.
Once again, we’re very sorry for the disappointment and hassle this has caused, and we really appreciate your patience.
10/10 Customer service & resolution
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediately and resolved shortly after. The whole process felt seamless and was 10/10 from sole supplier. Will definitely use them again.
4. desember 2025
Anmeldelse skrevet uten oppfordring
So bad
So bad, price higher than everywhere.Trouble Delivery
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Hi Jisel, thank you for your review and sorry to hear you did not have a good experience with The Sole Supplier Marketplace. We've checked your order and can see that it was dispatched as expected and you have requested delivery to your nearest UPS Access Point, to collect at your convenience.
If you have any further queries, please reach out to our customer service team.
Efficient service and delivery
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Thank you for the 5★ review! We're delighted to hear you had a great experience on The Sole Supplier Marketplace.
No1 for Buying Resale
Easy to find the shoes you’re after, price is the best I’ve found when shopping for resold trainers. They verify the sellers and make sure you get what you bought. Delivery was within two days of my order being dispatched which was great.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Hi Kai, Thanks for the great review! We’re glad you had a smooth experience on The Sole Supplier Marketplace.
Outstanding Service
Ordered Sunday evening. Delivered Tuesday evening!
Fabulous service, excellent communication. My item was a more rare pear off trainers so thought they would take more time but no…. Honestly amazing service, will defo use again!
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Hey Shauna,
Thanks so much for the 5 stars! We're glad your experience with The Sole Supplier Marketplace was a positive one.
Good service
Easy to order
Delivery came day after so very quick
Items were as described and in excellent condition
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
HI Vicotira - We’re delighted to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
Svar fra The Sole Supplier
Hi Susan, We’re so glad to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
Will always check The Sole Supplier first in the future
Bought a pair of Adidas Spezial. Arrived in good time and perfect condition, and cheaper than other sites [even though they were sold out on Adidas]. Will always check The Sole Supplier first in the future
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
Hi Rowena - Thank you for the lovely review! It’s great to know you had a 5★ experience with The Sole Supplier Marketplace!
This one might be a bit tough
This one might be a bit tough, but I bought very expensive shoes and for some reason, there was tape on the box (Which, for me, is part of the purchase) which really is annoying as the box is now marked.
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Sole Supplier
HI Matt - Thank you for your review. Unfortunately, some retailers add a tiny strip of tape to the boxes to stop the shoes falling out during delivery.
10 out of 10 absolutely amazing very…
10 out of 10 absolutely amazing very fast outstanding delivery good customer service
7. november 2025
Anmeldelse skrevet uten oppfordring
I ordered my Jordan 4 infrared on…
I ordered my Jordan 4 infrared on Thursday and it arrived on Tuesday. The product is of very good quality and was well packaged. What I did not like was lack of communication from Sole Supplier; I sent an email asking about the return policy but I never received any response from them. Also I think providing a contact number will solve issues faster and better. Thank you
21. oktober 2025
Anmeldelse skrevet uten oppfordring
1st time using The Sole Supplier
1st time using The Sole Supplier, smooth and easy transaction. Item as described, delivered in no time at all. Perfect 👌🏻///
8. september 2025
Anmeldelse skrevet uten oppfordring
Manged to get a rare pair of OG 95s…
Manged to get a rare pair of OG 95s threw here after missing grabbing a pair at the launch ! Price wasn’t to bad ethier ! Be using again for sure
15. august 2025
Anmeldelse skrevet uten oppfordring
Have bought from sole before and always…
Have bought from sole before and always had authentic trainers, they deliver when they say and on time to. Great company will definitely buy from you again
5. august 2025
Anmeldelse skrevet uten oppfordring
Saved the Day
Was let down by another supplier, needed them for my sons birthday, came across the sole supplier, had them instock and were delivered on the day of his birthday well pleased will definitely be recommending The Sole Supplier
11. juli 2025
Anmeldelse skrevet uten oppfordring
The Sole Supplier always delivers !
The Sole Supplier always delivers !
👌🤩
29. mai 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.