The Scratch Doctor Anmeldelser 

843
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Vis mer

Vurdert til 5 av 5 stjerner

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Vis mer

Vurdert til 5 av 5 stjerner

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Møbelverksted
  2. Tøyfargingsbutikk
  3. Glassreparatør
  4. Lærrengjøring
  5. Produsent av lærvarer

Skrevet av virksomheten

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

843 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(843)

20 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The product was perfect

The product was perfect. Finding detailed instructions on the website was very useful. Our settee has a new lease of life.

3. november 2024
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Thank you so much for your review :)

Vurdert til 5 av 5 stjerner

The package came like in 5 days

The package came like in 5 days, from England to Serbia, very impressive and the products r good.Thx scratch dr.

26. oktober 2024
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Thank you so much for your review :)

Vurdert til 1 av 5 stjerner

Leather treatment

Cleaned leather as per instructions, applied dye as per instructions, applied leather conditioner as per instructions which promptly removed previously applied dye and left leather looking exactly like before I started. Good service, terrible product

2. november 2024
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Hi Paul, Im sorry you have had an issue. I suspect that unfortunately you have ordered the incorrect item for the leather you have. I have tried calling and I have emailed you to try to assist you but I have not heard back. Please get in touch if we can help.

Vurdert til 5 av 5 stjerner

First class product

I purchased a leather touch up pen to repair damage to one of my car seats. The colour was a perfect match and the result is virtually invisible. A first class product

8. november 2024
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Thank you so much for your review :)

Vurdert til 5 av 5 stjerner

Brilliant product

Brilliant product, delivered within two days, wife was going to throw poof away, I used the restorer did a brilliant job!!! Not throwing now 😃 try my van seats next with the colour

30. oktober 2024
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Thank you so much for your kind review :)

Vurdert til 2 av 5 stjerner

A good product

The product itself seems to be just what I wanted. Scratchdoctor have been let down by their chosen courier - DHL. I was told it would arrive on a Thursday but it didn't. I was then told it would arrive on the Friday. The van driver just posted a "sorry we missed you" card through my letter box then ran away, all in about 30 seconds. I was then told it would arrive on the Monday but instead it was left outside in the rain sometime on Saturday. Terrible service, and if Scratchdoctor want to improve their score they need to find a better delivery system

1. november 2024
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Im very sorry you have had such a terrible time with DHL but it does feel very unfair that you have given us the poor review when it could have been left on the DHL Trustpilot page as it doesn't have anything to do with our products and does pull our rating down.

Vurdert til 4 av 5 stjerner

Let down by the Post Office

Scratch Doctor were great the first time I used them, they combined 2 orders into 1 to reduce postage with no trouble at all.
The third order left their premises at 1600 on a Friday arriving at a main sorting office nearby at midnight. I was notified the delivery would be 0800-1200 on Monday. Close to the promised 48 hours and acceptable. Parcel arrived at my local sorting office, Chelmsford,on Sunday morning, great. On Monday tracking showed it on way to Midlands main post office ??? OnTuesday tracking showed it on the way back to Chelmsford. Delivered Wednesday morning.
I would give Scratch Doctor 5 stars except for the Post Offices incompetance.
Their products are simple to use, effective with good back-up videos on YouTube. Highly recommend.

28. oktober 2024
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Thank you for your kind review and honesty about our products, just annoying we get the minus star for RM incompetence.

Vurdert til 5 av 5 stjerner

I followed step by step instructions to…

I followed step by step instructions to sand, prep, fill and paint the leather sofa, then applied top coat layers and it worked out great. I couldn't get the exact cream colour paint so mixed light grey with light cream until it was right, for anyone who is used to doing gel nails (or seeing them done) it's a very similar process :)

25. oktober 2024
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Thank you so much for your kind review :)

Vurdert til 4 av 5 stjerner

Does a great job

Other than a bit of a wait for delivery, I found the alloy wheel repair kit very good, the primer/filler took out the deep kerb dents and then the paint went over really well after I had sanded the filler down, I haven’t yet put the lacquer on but it’s already looking really good. Would definitely recommend, I also now believe it does say allow 10 days for delivery, I never see that before.

2. november 2024
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Thank you so much for your kind review :)

Vurdert til 5 av 5 stjerner

I orderd a week ago and nothing

I ordered a bottle of leather dye in a cognac-like color with the happy thought of repainting the seats in my car. It has now been over a week, and I still haven't received any update on my order beyond a receipt. I also can't log in to the site; it says I don’t have an account. No link has been sent so I can track my order. I feel very disappointed and worried because this was the only thing I could afford to treat myself to this month in a tight budget.

My wrong! All is well!

Sorry!

28. oktober 2024
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Im sorry you are experiencing an issue. We don't have accounts for individuals to log into? I have noticed that you haven't reached out to us for any assistance in this matter so we could have assisted you without the need to leave us a 1 star review? Your item arrived in Sweden on the 4th and is currently in customs. We do ask for upto 10 days for delivery and we are still within this window. I am hopeful it will be with you very soon.

Vurdert til 5 av 5 stjerner

Jaded leather sofas looking doomed - not now!

Leather sofas looking jaded and in need of upgrade. Saw the reviews on this product thought would give it a punt. Best decision ever made regarding the sofas. Product absolutely smashed it and colour was bonzer looks like sofas have another few years. Friends want to know what this magic cream is and I have told them.

29. oktober 2024
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Thank you for your kind review :)

Vurdert til 1 av 5 stjerner

Ordered All in one leather dye and the colour doesn't apply

I ordered Tan all in one leather dye to dye a car interior. However after I had prepped the surfaces (I know how to do this as I've bought a kit from them in the past) the dye hasn't seemed to do anything. It just puts a glaze of sorts over the leather, and no colour seems to apply.

The sponge I used to apply the product also has not dried with the dye in it as I forgot to clean them out, leading me to believe there is too much water in the product.

3. november 2024
Anmeldelse skrevet uten oppfordring
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Im sorry you have an issue but i do see that you haven't contacted us for assistance in this matter so we could try and resolve it for you. I appreciate you know how to carry out the process of recolouring but there was no prep kit purchased with the All in One which is an integral part of the process. There is not 'too much water in our All in One. It is a water based non toxic paint that needs to be 'thin' as it is designed to go through a spray gun as described in the listings.

Vurdert til 5 av 5 stjerner

GREAT PURCHASE !!

I am so pleased with my purchase, I bought too big a size of the colour dye though 250 ml , but I thought I might have to cover all the 3 piece suite if it didn’t match and it does go a long way with a sponge.
Our leather 3 piece suite is 15 years old but the settee is the only bit that we sit on and use really. The 2 chairs are as new .
I used a 50ml tin covering the cracks in the two bottom panels.
Plus 5 coats of the colour dye.
A small hole in the back of one sofa seat has filled in well too.
Because it is such a dark brown, almost black, I wasn’t sure how good it would be , but I am really pleased with the result. Other patchy bits that weren’t cracked have covered well with the dye too.
I would be happy to review on trust pilot unless you would prefer somewhere I can attach my photos to.
Thank you for a great product.
Kind Regards.
Cheryl Worsley.

Sent from my 📲 image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpegimage6.jpegimage7.jpeg

2. november 2024
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Thank you so much for your kind review :)

Vurdert til 5 av 5 stjerner

Did exactly what I hoped it would!

I have a Mercedes with Alpaca coloured leather trim. The bolster area on the driver's seat was looking a little scratched & worse for wear with getting in & out of the car over the years. I read on an MB blog site that they had success using this product, so I thought I'd give it a try.
I bought the 250ml all-in-one product, which was a perfect match for my leather seat. Simply by using a sponge to apply the 'paint' over the damaged area gave a brilliant result. The wear on my driver's seat is no longer noticeable & looks great.

28. oktober 2024
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Thank you so much for your kind review :)

Vurdert til 5 av 5 stjerner

Perfect result

I am absolutely thrilled with the result I achieved when changing the colour from brown to grey on a leather chair. I followed the instructions to the letter and I enjoyed doing it. Highly recommend, your product is amazing.

20. oktober 2024
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Thank you so much for your kind review :)

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