The sabers arrived on time and packaged safely. I had a small issue which customer service was able to remedy quickly. A very pleasant experience. I will buy from The Saber Factory again.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... Vis mer
The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specif... Vis mer
Selskapet har svart
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Kontaktopplysninger
Frankrike
- thesaberfactory.com
4,4
Enestående
315 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I Will Buy From Them Again
The sabers arrived on time and packaged safely. I had a small issue which customer service was able to remedy quickly. A very pleasant experience. I will buy from The Saber Factory again.
21. mars 2026
The piece doesn't fit and it's not what…
The piece doesn't fit and it's not what I thought I was ordering. Everything that could go wrong went wrong.
14. mars 2026
Svar fra The Saber Factory
Hi Nathan
Can you please be more specific? You can always reach out to me on the support chat on the website. Before or after ordering. I can't guess what your issues are but if you have a Nexus VHC saber the coupler you ordered should work without a hassle.
If you have some other kind of saber I'm sorry, I write detailed descriptions to stipulate what it's compatible with (basically only the sabers we sell that are noted VHC in the name), I'd understand if you'd ordered it thinking it would work with something else but it shouldn't warrant a 1 star review against me and my business.
If I'm getting this wrong and you have some other type of issue with the coupler please reach out in the chat, I'm always available to help.
MTFBWY
They have the best customer support…
They have the best customer support there is . They are very helpful and they responded everyday to my emails about the item I purchased and helped me get it figured out
26. februar 2026
Awesome saber!!
24. februar 2026
Great Quality High Function Awesome…
Great Quality High Function Awesome Sound Nice Service
I will use here forever
14. februar 2026
Very Satisfied
Got two 32" dueling sabers, so they had to be packaged custom and shipped from China right after Chinese New Year. Sabers are super fun to play with and look/feel amazing. Arrived in Michigan, USA in 20 days. About $350 after shipping (for two) so I feel the price was very fair.
25. februar 2026
Anmeldelse skrevet uten oppfordring
great sabers, great info, great place to buy from
easy to determine what you want +great customer support will be buying from again. Also way Beter prices and more options then other company's
21. januar 2026
I am very impressed with this saber
I am very impressed with this saber! I got it for myself and have been messing with it constantly. It was well worth the wait!
9. februar 2026
Better than i thought.
Amazing deals, incredible products and freebies and friendly support. Honestly it was better than i thought, highly recommend.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Great product and accessories
Great product and accessories, but shipping takes too long an ends up being very expensive if tariffs are included
3. februar 2026
Excellent customer service
I accidentally purchased the wrong size and was easily able to email and get it changed with no worries, with good customer service. shipment was faster than expected and the lightsaber is excellent for the price.
27. januar 2026
Too complex and with inconveniences
The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specific to the lightsaber purchased, making it even more difficult to configure. The lightsaber must be disassembled to charge the battery, which is an additional inconvenience because it does not last very long. They do not warn that customs fees are not included in the prize.
20. januar 2026
Svar fra The Saber Factory
Hi Francisco
I'm sorry you didn't feel immediately comfortable operating the saber. I do make the most to inform properly on all fronts. Right after ordering you have received (via email) a link to a "First Steps" video playlist if it's your first saber and need more guidance to operate.
On this same youtube channel I do make lots of tutorials that you may find useful.
On the saber page there are ratings for multiple things, one of them being "Maintenance" and it is rated 1/5 with info saying "This saber boasts a unique custom electronics core, complex to disassemble. Charging port is on the core, access requires removal/opening of a part of the hilt.". Again here it is to provide the utmost transparency as the Dooku replica is very different from most other straight hilts.
By the way if you're not fully comfortable with operating a single button for all settings, you have the mobile app, once you've set all you wanted the way you want it, you won't need much operating through the button. The user manual is generic for dueling hilts, hence the video tutorials to help you understand specifics for replica sabers. But the electronics functions are the same throughout ALL hilts, so no worries to have here.
Regarding customs it's usually paid upon delivery for international orders, and informed in all our shipping pages and policies so to avoid any unhappy surprise. Shipping origin and details are always shown before adding to cart. There's nothing positive about being surprised by taxes and customs, so I do make sure to provide ample information I'm sorry it wasn't clear enough.
If you have any question and want to make the most of your saber please reach out on the support chat of the website, I'm always available to reply to any question and need as I wish for everyone to get the best experience possible.
MTFBWY
Kevin
I Loved Everything But...
I loved everything about the saber itself. My only complaint is that it came with a nice carrying case, but it didn't come with foam inserts to secure the hilt and blade in the case. It was recommended to me that I should use the cardboard boxes that the different parts came in to secure things in place, which seemed a bit odd to me.
15. januar 2026
Super service client
16. januar 2026
The lightsaber worked really good and…
The lightsaber worked really good and Sweeney and it felt very comfortable and the sound effects are awesome
14. januar 2026
Customer service is top notch
Special recommandation for the customer service
My saber wasn't working anymore and they helped me and send me spare parts to repair it
12. januar 2026
Anmeldelse skrevet uten oppfordring
it is great quality at a reasonable…
it is great quality at a reasonable price for the double bladed sabre
12. desember 2025
Amazing company
Thee co owner and his team were on top of helping me figure out a situation I had with the Saber and got it working for me just such an awesome product and wonderful bunch of people who care and stand by their work, THANK YOU ALL.
13. desember 2025
Took too long to ship and was the wrong…
Took too long to ship and was the wrong size
Size might be on me but I googled darth maul force fx joint and that’s what popped up if it just didn’t fit whatever but they took like three weeks and it was listed that they have an a lot in stock
12. desember 2025
Svar fra The Saber Factory
Hi Daniel
That's pretty damaging to receive a 1 star review for my business when I had no responsibility in the incompatibility with your Force FX saber. I wish you'd asked prior. The coupler you purchased is only for the brand we distribute, not anything else. It is described as such "The VHC system is a standardized thread size for many of our Dueling sabers. These couplers are built to fit the VHC threads only." along with a warning that if in doubt you can reach out to me in the chat. I'm always happy to respond to any questions.
I can't control what google will display as a result to your request for a Force FX accessory, nowhere on my site do I mention being compatible with Hasbro or Disney sabers. I understand the mistake but please also understand there was nothing of my doing. I'm actually pretty transparent on my products and entertain an extensive youtube channel with tutorials, guides and in-depths for the lightsaber community. I wasn't trying to sell you an accessory that wouldn't work for you.
Other than that your item was ordered from factory and took 25 days for delivery, our shipping page provided the timeframe of 15 days + 5 days during peak time like christmas, so yeah a bit on the stretch, it got stuck 5 days at customs. Sorry about that.
If you could please reconsider your review that'd be great.
MTFBWY
Kevin
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.