Visited the Crawley store today and received the most patient and pleasant service. My son wanted to try every aftershave ever designed in the universe before buying, and Hisha...or Misha (sorry I c... Vis mer
Selskapet har svart
Unit 56, County Mall Shopping Centre, RH10 1FP CRAWLEY, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Visited the Crawley store today and received the most patient and pleasant service. My son wanted to try every aftershave ever designed in the universe before buying, and Hisha...or Misha (sorry I c... Vis mer
Selskapet har svart
Camilla was amazing! Got 2 perfumes with excellent service. She is an asset to the shop! Thank you Camilla
Selskapet har svart
I can’t remember her name but I was served by the loveliest girl ever today ! I honestly can’t fault her service and she was so helpful too ♥️ I think her name began with an A but couldn’t recommend g... Vis mer
Selskapet har svart
Served by Jessica (name twin!) she was absolutely lovely! So bubbly, I could have stood there and chatted with her all day! She knew her stuff when it came to selling perfume and overall gave me a won... Vis mer
Selskapet har svart
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 56, County Mall Shopping Centre, RH10 1FP, CRAWLEY, Storbritannia
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Camilla was amazing! Got 2 perfumes with excellent service. She is an asset to the shop! Thank you Camilla

Svar fra The Perfume Shop - Crawley 100
I had a very disappointing experience with customer service during my recent visit. From the moment I walked in with my son, the young sales assistant (with long fake eyelashes, unfortunately I didn’t catch her name) didn’t greet us at all.
I explained that I was looking to try a few newer perfumes, as I’ve been using the same one for years and wanted a change. Her response was abrupt and quite rude: “You want to try all of them?!”- which, in a perfume shop, really shouldn’t be an issue.
When I asked if she could recommend something based on my usual preferences, she seemed completely uninterested. She simply said she didn’t know what I would like because it depends on different notes (which I’m fully aware of), and then just stood there without offering any help.
The whole interaction felt uncomfortable and unprofessional. It genuinely came across as though she didn’t want to do her job or engage with customers at all.
I ended up leaving and going next door to The Fragrance Shop, where I received excellent service and purchased three beautiful perfumes.
Sadly, I won’t be returning. Customer service like this really makes a difference,and not in a good way.

Svar fra The Perfume Shop - Crawley 100
Excellent service, truly went above and beyond expectations. Staff was extremely friendly, polite, helpful and knowledgeable.

Svar fra The Perfume Shop - Crawley 100
Very good customer service from Prabi & Heidi. Excellent free wrapping. I even signed up for a loyalty card! 5 stars

Svar fra The Perfume Shop - Crawley 100
Camilla gave us the best service! Thank you so much!!

Svar fra The Perfume Shop - Crawley 100
Really bad customer service in the Crawley branch from the 2 young girls in there. Being told "I dunno, try boots" by one of them with a surly expression on her face wasnt what I expected at all. Ended up ordering online, paid for standard delivery 3-5 days, and it was only dispatched on the 5th day! Was told to expect it on the 9/1/26, and when it didnt arrive, I sent a WhatsApp message as told to do on your website. No response, so I emailed. 3 days later and I'm still waiting for a response although it has now arrived but with the way it was packaged, I'm amazed it survived its journey through the postal network! Absolutely diabolical customer service, and really very badly packaged. I have already left a trustpilot review on this experience but have been promoted to do another via what I imagine is an automated email.

Svar fra The Perfume Shop - Crawley 100
Good customer service with good communication when I needed help

Svar fra The Perfume Shop - Crawley 100
I went into the crawley store for Christmas presents for my parents the girl was very patient with me she gave excellent customer service was such a brilliant service will definitely be going back for presents in the future

Svar fra The Perfume Shop - Crawley 100
Visited the Crawley store today and received the most patient and pleasant service. My son wanted to try every aftershave ever designed in the universe before buying, and Hisha...or Misha (sorry I can't tell which from the handwriting) fully accommodated him the whole way.
Well deserved positive review.
Professional and friendly. Thank you.

Svar fra The Perfume Shop - Crawley 100
The assistant was extremely helpful doing an online order for me as the product I wanted was out of stock

Svar fra The Perfume Shop - Crawley 100
I can’t remember her name but I was served by the loveliest girl ever today ! I honestly can’t fault her service and she was so helpful too ♥️ I think her name began with an A but couldn’t recommend going here more

Svar fra The Perfume Shop - Crawley 100
I ordered a perfume set on 8th July as it was showing 1 hour click and collect from the store. The first email asked me to wait for the confirmation one soon.
Today is 10th July and for one hour click and collect, I'm still waiting for more than 48 hours now, and customer service as usual being like, asked me to wait for the confirmation email. Is this what you say 1 hour click and collect? I wouldn't have ordered this if it wasn't available.
Totally disappointed with the delivery/ click and collect service even after paying for the luxury perfumes.

Svar fra The Perfume Shop - Crawley 100
I always buy from them and no one else. Love this perfume as it reminds me of my mum that has passed, as she always wore this perfume. When I have it on, it makes me feel she is with me all the time, even though I know she is anyway

Svar fra The Perfume Shop - Crawley 100
Served by Jessica (name twin!) she was absolutely lovely! So bubbly, I could have stood there and chatted with her all day! She knew her stuff when it came to selling perfume and overall gave me a wonderful experience!

Svar fra The Perfume Shop - Crawley 100

Svar fra The Perfume Shop - Crawley 100
Website very easy to shop, delivery was very quick product arrived next day
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