I have been using the Online Letting Agency for many years and they have always been extremely knowledgeable, helpful, efficient and friendly. I would recommend them without hesitation.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As always The Online Letting Agents (TOLA) delivered. I had a record number of quality enquiries resulting in the property being let within 48 hours. Throughout the process both the service and suppor... Vis mer
Selskapet har svart
This company was highly reccomended to me. They were very efficient, helpful and dealt with all aspects of the process very quickly. Updated me at every stage. It was an absolute pleasure using thei... Vis mer
Selskapet har svart
We have used this company for over 5 years. Their service and knowledge is excellent. They are helpful and quick to respond to any requests. We are selling our rental property and right up to the end... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We advertise properties on the UK's leading property websites for minimal cost, and deal with all of the administrative work, including comprehensive reference checks and a contract! A simple solution for hands-on landlords!
Kontaktopplysninger
Diss Business Hub, Hopper Way, IP22 4GT, Diss, Storbritannia
- 03300 883973
- info@theonlinelettingagents.co.uk
- theonlinelettingagents.co.uk
4,9
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This is the third time we have used…
This is the third time we have used them. Very good and quick service every time Thank you
1. august 2024
Anmeldelse skrevet uten oppfordring
Great service as always
Great service as always,
I have used TOLA for four years now and the service has always been first class
29. juli 2024
Anmeldelse skrevet uten oppfordring
Great company
I have used the online letting agency for around 10 years now. They are efficient and helpful and good value for money.
1. august 2024
Anmeldelse skrevet uten oppfordring
They were helpful in giving advice…
They were helpful in giving advice about pricing. It was a all processed quickly and efficiently once I had a tenant in place. 😊
17. juli 2024
Anmeldelse skrevet uten oppfordring
Brilliant All Around
Brilliant Service. Used TOLA for years now and always get inundated with quality tenants.
Wouldn't use anyone else, they are just so good.
17. juli 2024
Anmeldelse skrevet uten oppfordring
Dim youngsters left alone to man the office
I paid them nearly £350 on a Friday and they didn't advertise it at all over the weekend. There was a dim girl / boy in the office alone till 2pm on Saturday who said she/ he wasn't very good at tech and coudn't get it onto Rightmove so I gave up and asked for a refund.
15. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Online Letting Agents Ltd
Hi Jan, Thank you for your extremely rude review. We do not have any youngsters working here, we have fully trained letting agents with years of experience. The person you spoke to is very professional and has a very different story to tell on your interaction. It was explained to you that there was a system issue with Rightmove and that we unfortunately couldn't take your property live until that issue was resolved on Monday when they were open. As you didn't want to wait, you requested a refund which we were very happy to process the next working day. I note with great interest that your property seems to have been listed with several other agents in quick succession too and you've left several one star reviews for them as well... Maybe the common denominator isn't the agents?
Good customer service again.
The issue has been resolved satisfactorily with full satisfaction. It was great to deal with Sarah.
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Online Letting Agents Ltd
Hi Charan, Thanks for taking the time to leave your feedback. I can see that you ordered your new advert with us at 6.35pm on Monday, after we were closed, and by 9.48am the following day your advert was live. So far we have forwarded you in the region of 50 enquiries. When you tried to call last night, around 8pm, and again this morning before 9am, our offices were closed and no voicemails or emails were left. I note you did leave a voicemail at 9.09am this morning. Early mornings are particularly busy for us so it can take a little longer to respond as we work through enquiries on a first come first served basis. As we were approaching your voicemail you called back in at 10.32am and we were able to answer that call straight away, we confirmed your requested changes at 10:46am via email and also responded to a couple of your emails after that within a few minutes. We will always do our best to return calls or respond to emails as soon as is practicably possible. You can see from our other reviews, and will know from your previous experience with us, that speed of response is one of our particular strengths.
Customer over 10 years
We have been using The Online Letting Agency for over 10 years. They have always been helpful, professional and found us good tenants.
3. mai 2024
Anmeldelse skrevet uten oppfordring
I’ve used Online lettings several times…
I’ve used Online lettings several times now and always recommend them to friends and family. They are professional courteous and fab at what they do!!
One of the very few organizations that actually answer the phone!!
Ivana O’Brien
22. april 2024
Anmeldelse skrevet uten oppfordring
My go to letting agent
Have used the services of online letting agents several times and always found the service to be extremely efficient and more than helpful. Definitely my go to for letting my property portfolio.
30. april 2024
Anmeldelse skrevet uten oppfordring
Have used on many occasions and have…
Have used on many occasions and have always been extremely pleased with the service we have had from them. We always have a full package and they take really good care of the process. Always at the end of the phone and quick to respond if needed. 5* service from start to finish
1. mars 2024
Anmeldelse skrevet uten oppfordring
User friendly system and great customer…
User friendly system and great customer service.
15. april 2024
Anmeldelse skrevet uten oppfordring
Very good service this is the second…
Very good service this is the second time we have used them and will do again when needed.
12. april 2024
Anmeldelse skrevet uten oppfordring
Would Highly Recommend
We have been using The Online Letting Agents since we bought some buy to let properties 14 year ago. They give a great service, always reliable and professional. It is very flexible, you can choose different packages depending on how ‘hands on’ you want to be as a landlord. Prices are reasonable too. Would highly recommend.
11. april 2024
Anmeldelse skrevet uten oppfordring
Excellent Services
Very happy with the outcome. This Company is fast, flexible and professional.
15. mars 2024
Anmeldelse skrevet uten oppfordring
Very professional company
Very professional company that look after whatever you need to suit your particular requirements of the letting process.
1. mars 2024
Anmeldelse skrevet uten oppfordring
Third time using the online letting…
Third time using the online letting agents and it’s always been an excellent service, great value and helpful, knowledgeable staff
22. februar 2024
Anmeldelse skrevet uten oppfordring
Sevice second to none
I have instructed TOLA on several occasions over the years and have found their service to be flawless on every occasion. Eleanor and her team are excellent. Magda oversaw the administration of the latest instruction. The service received was second to none. Throughout the process Magda was available to discuss, explain and reassure certain questions, queries and concerns posed to the her. All communication was clear, prompt, professional and friendly. Once again, I cannot recommend The Online Letting Agents enough.
3. februar 2024
Anmeldelse skrevet uten oppfordring
Returning client
I’ve just returned to the online letting agents for a second time. They’re super helpful and very quick to respond - they make letting out a property very smooth and I wouldn’t hesitate to use again.
31. januar 2024
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.