NBS Anmeldelser 

Avoid NBS. I was a sole trader Architect and signed up for NBS Chorus CAWS small works on an annual subscription. I later downgraded to a viewer only subscription. When I needed to upgrade again I was quoted a reduced pro rata price up to the renewal date in August which I paid. I subsequently no longer needed the product and wrote to NBS to cancel the August renewal. At the time of upgrade I was not sent any contract terms or given any advice about the auto renewal. My request to cancel was ignored and NBS autorenewed my subscription in the August but I was unaware, believing I had cancelled. A year on, NBS are hounding me for payment of a product I never used because I didn't know I had it. There was no way I could have cancelled within 90 days as my pro rata discounted subscription was for less than 90 days, therefore I was locked into autorenewal unknowingly. I explained all of this to NBS and provided the email trail and everything went quiet for a couple of months. They did not even give me an acknowledgement of my explanation of events. Now out of the blue they have started hounding me with invoices again but now with 2026 dates on them. NBS used to be a respected institution but since the sale to Hubexo, they seem to have become a nasty, grabby, badly run and chaotic company hell bent on destroying their relationship with their customer base, I.e. Architects. I will never recommend NBS to anyone and hope they get swept away by AI.

My experience with Hubexo has been extremely disappointing.

I entered into a subscription agreement in November 2025 on the understanding that the annual fee would be paid via monthly instalments. Shortly afterwards I experienced issues with the payment setup process and repeatedly sought assistance. Despite my efforts, the matter was never properly resolved and I was subsequently unable to obtain the level of access and service I expected from the subscription.

What followed was months of correspondence and ultimately debt recovery action for the full annual subscription fee. Throughout the dispute, I made it clear that I was willing to pay for the service provided and even proposed a reasonable compromise whereby the subscription period would commence from the point that payment arrangements and access issues were properly resolved. This was refused.

I followed Hubexo's formal Complaints Handling Procedure, however I found the process to be heavily weighted in favour of Hubexo's own position. Evidence and correspondence I had provided appeared to be disregarded, and the outcome seemed predetermined from the outset.

Most frustratingly, after I eventually agreed to settle the invoice simply to avoid a prolonged dispute, Hubexo did not even acknowledge my payment or respond to my final correspondence outlining my concerns.

As a professional consultancy, I value companies that communicate openly, treat customers fairly and seek practical solutions when problems arise. Unfortunately, that was not my experience here.

The original issue could have been resolved quickly and amicably. Instead, it escalated unnecessarily into a lengthy and stressful dispute.

Based on my experience, I would not purchase another Hubexo product and would not recommend Hubexo to others.

Avoid NBS.

We’ve used NBS for a number of years, but for a small architectural practice it simply isn’t worth the cost. The software is expensive, difficult to use, and increasingly poor value compared with modern AI tools, which can produce specifications faster and more efficiently.

Our main criticism is the subscription model. Rather than a pay-as-you-go service, customers are tied into an annual subscription with a 90-day cancellation notice period. In our case, only a single reminder email was issued before automatic renewal.

We found the company inflexible and not customer-focused when we attempted to cancel.

Prospective customers should pay very close attention to the renewal provisions and notice periods before signing up.

Based on our experience, we would not purchase the product again.

Disgraceful customer service. We have been a customer for 10 years or so and supposedly received a renewal notice indicating a date to confirm renewal by. This was never received and then NBS hounded us for payment with threats of litigation.
We will never renew from now on and I would strongly recommend others are very careful when dealing with this company and their credit controllers

NBS appear to be run by pushy sales people who only care about getting customers through the door for commission. They have no idea what it means to value existing customers.

I had the most awful experience using them after they invoiced me for a service which I did not agree to.

For nearly a year they threatened me on various occasions and through various departments and told me I 'must' pay the invoice even though they invoiced me incorrectly. They even passed the invoice onto a solicitor who then threatened me with debt collection, even though the case had not been adjudicated in court. I had to remind said solicitor, that as a governed law firm, they had no right to threaten me with any debt collection or pressure tactics. They simply told me that they were just working on behalf of their client.

I obtained legals advice which advised me that NBS were acting incorrectly. I was advised to try and enter mediation with NBS through a third party, which NBS also refused to engage in. I was therefore more than happy to go to court.

For nearly a year I have heard nothing since.

Absolutely awful, and as an architect I would do anything to avoid using their services, and advise others to do the same.

This is a company that refuses to communicate and ignores data protection regulations.

Concept of valued customer care does not exist. We were a Customer for over 20 years, now retiring, missed auto renewal date by 1 day, T&C change at will and significant price increases without consultation. Strongly advise, get legal advice, we have been stung by the small print and its costing us thousands to get a product we no longer want. Complaints procedure is none existent.

Read the T&C's and get legal advice we have been stung by the small print and its costing us thousands to get a product we no longer want.
Complaints procedure is none existent

Both Katie Wilson and Daniel Muckle are a real testament to this company, they have provided us with an outstanding level of support throughout the last 18 to 24 months assisting us in bringing everything up to date and showcasing the platform and how it can assist our specification and marketing needs.

With no task too big or small, they have both supported us in bringing our user area and supporting documents up to scratch and improved our quantity of specifications by almost double.

Huge thank you to them both

One of the few groups that really does offer pro-active support and looks to make the most of the customer experience and the opportunities coming from the systems the NBS offer. The team are really good to work with and diligent and the systems they offer are always being refined and improved! Highly recommended!

The support we've received from our customer support specialist Emma is second to none.
Nothing is too much trouble and any requests are dealt with promptly. You really do feel as though Emma and the team are 100% dedicated to your success on the platform.
I can't recommend them highly enough.

NBS is one of the last bastions of genuinely great customer service left in modern Britain. It seems to have become something of a lost art but not at NBS. You always get a response. You always get a fast response. The quality of the info is always good and the people really helpful.

Great service, always there to help

NBS provide an excellent level of support and great back end system for updates.

They've recently helped us update product info for a new product launch. They've been quick to pick up on comments and queries to prepare the specs for going live.

Fantastic level of service. A big shout-out to Emma, Talyor and the team.

Outstanding customer service - they are always quick to help with any issues and go above and beyond to help.

I always receive exceptional service from the NBS team. Taylor and Daniel are incredibly knowledgeable and approachable, which makes me feel comfortable asking questions whenever I have any doubts. Their regular check-ins are so helpful as talking things through with them always leaves me with a fresh list of ideas I can improve to increase leads. I would highly recommend their services!

The NBS platform is designed for a simple user experience, making it easy to upload information and supporting documents.

If we ever experience any issues, the NBS team are quick to respond and help. Nothing is ever too much trouble for them.

We have seen an uplift in specifications since using the platform and would highly recommend.

Great support and innovation from NBS. NBS take the time to get to know you and what you need for your business as a manufacturer.

Recently had our quarterly review with Daniel who talked not just about the latest developments but also any pinch points we had with the system and how we could solve those.

I can honestly say that NBS have been an absolute pleasure to work with. The teams across multiple departments are all so helpful and friendly. No task is too big for them and they are always happy to assist.

Special mention to Holly Cameron and Freddie Bates who have gone over and above, time and time again. Looking forward to working more with NBS moving forwards!

If you are a manufacturer in the construction industry and are not involved with NBS and in particular NBS Source, you are missing out.

NBS are great to work with, they're customer-focused and provide a clear and structured platform that is leading in the industry for good reason. Their customer success team are attentive, helpful and communicate really effectively.