Dishonest and untrustworthy
This company and in particular a person named Patrick (who I presume owns and runs) can not be trusted and in my case went back on his word after agreeing a deal.
I bought a full bed set, headboard, mattress and divan base from them.
When the bed arrived, the headboard and base were the wrong colour, the delivery guy didn’t want to know and as our old bed was dismantled to be taken away by them at an additional cost of €50, I just had to accept them in the wrong colour.
I contacted Mattress Store by WhatsApp (everything had been done through WhatsApp) to advise of the wrong colour and my message went completely ignored. So I just sucked it up and pursued no further.
However, the quality of the set and the base in particular was very, very poor. The base was so lightweight and already had some tearing on it when delivered, the headboard never connected properly to the base and was always falling to one side. Really flimsy and badly made.
Granted it was a package deal bought for my sons bedroom so I wasn’t expecting luxury but I did expect it to have a decent level of quality.
Within a couple of months the top of the base started caving in and eventually the entire top of the base has now collapsed.
Because my messages on WhatsApp were ignored, I decided to leave a negative review on Facebook detailing my experience. I was contacted almost immediately, followed by a phone call from Patrick.
Patrick was at first asking for screenshots of the ignored WhatsApp’s in order for me to prove to him I was genuine, eventually when he realised I was legit, he was very apologetic but more so because he was disappointed with the negative review.
He said he would replace the base if I took down the review. He assured me that he would send me a new base by the end of the week, so we made a deal and I took the review down.
What followed was weeks and weeks of messages back and forth, basically being fobbed off and strung along. Unanswered phone calls and messages and eventually he blocked me on Facebook so that I cannot leave a review in my own name.
All over replacing the base of a bed! I would advise anyone to think twice about using them, in business there is nothing worse than someone who goes back on their word.
Patrick went to such great lengths to avoid keeping his word, I thought he deserved this lengthy negative review.