thelumishop.com Anmeldelser 

Don’t waste your money. They don’t offer refunds and are not what they advertise. I paid for the 12 months thinking it would be a better deal per month, if I kept the subscription. When I logged in, there were some individual pieces I was interested in and clicked on. But they didn’t have many of the pieces pictured or advertised only “a representation”… For example, I really liked this one scarf, but the scarf available for purchase looked NOTHING like the silk scarf pictured (it was a long skinny scarf). There were many many examples of this. Within a day of signing up I requested a refund, they “cancelled my subscription” but would not issue a refund based on “changing my mind”. They say you can only request a refund for something you actually order. … Yeah, Right. I’m not spending any more money. It’s a trap.

In May 2025 I signed up for Lumi, but within a half hour I changed my mind after trying to use the app. I immediately canceled and got a confirmation right away that my subscription was canceled. I then saw on my paypal account the original charge of $24.72 and an additional charge of $29.95. I contacted the company and they said I'd signed up for an additional lifetime service. I noted that I'd canceled within an hour and the email response confirmed I'd canceled so how and why would I sign up for another service for a lifetime? Paypal denied a refund based upon the form letter Lumi sends everyone (I read dozens of the same form letter on the Better Business Bureau site for people complaining about the exact same issue). I am in the process of going through the BBB right now.

DO NOT get this app. This company is deceptive. They charged a fee that was not disclosed. And when I asked for my money back, they said the money-back guarantee did not apply because you can’t request a refund for a charge you didn’t know about.
“Per their email to me, you cannot request a refund for the following reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc).”

Beware. My mentally impared family member signed up for this. As caretaker, I discovered and email within 6 hours before yhe charges had even gone through. They not only took three days to reply but could care less about their customers. These people are unethical and do not stand behind their product. There's no guarantee you'll be satisfied. They'll take your money and run laughing the whole way to the bank. They take advantage of people. I would never recommend this company.

Needs 0 stars. Terrible product. Deceptive charges. No refunds. Do not go near them

They use deceptive practices to essentially rob you. I canceled on the 6th day of of a 7 day trial. The next day I was charged $79.95. When I contacted them I was told I had two subscriptions. I went back and yes, there was a $1.00 charge for what presented as a bonus, not an additional subscription service. Also when I went to website to cancel, only one subscription pulled up so no way for me to cancel the second anyway.

Horrible -would give it a zero. One of the styles they chose match any of the info I gave them. Outrageous pricing. No refunds. Beware

Absolutely disgusted with this site.

I recently ordered fairy wings from LUMI for EDC. They were cute and the style I wanted, but 6 days after ordering, they still hadn’t shipped. The event was in a few days, so I reached out. They said they ran out and offered a cheaper alternative that would arrive on time. I agreed since I had no choice.

However, the wings arrived and were not what I ordered. They were ugly and didn’t fit my outfit. I asked for a refund, but they said they don’t do refunds but store credit. I agreed, but I should at least be able to return them for free since the price difference was equivalent to the return cost.

They denied me the free return and said I had to pay it out of pocket. They offered me a $10 off coupon for the next purchase. This is ridiculous and unacceptable.

I’ve bought from other rave stores that accept free returns and full refunds. They find ways to make mistakes correct.

I won’t be ordering from LUMI again. I strongly suggest you don’t either if you don’t want them to keep your money on items you may not like or fit you.

Please be aware.

Very misleading. They don't have an app for android so it is completely useless. They won't refund you either once you have paid and then find that out. I wish I would have read the reviews.

What a joke! More like bait and switch! Price they claim up front is no where near the cost of any outfit! They claim a money back guarantee! I searched outfits for less than one hour and did not find any that I liked! Within one hour of signing up I requested a full refund as I did not like how they run this business and did not see any outfits that suited me! I did not even meet with a stylist! I was informed I would NOT be refunded anything that in tiny print (available after you sign up) that they don’t give refunds for “personal reasons” as in you don’t like the product! What a load of crap! Filing a BBB complaint also!

1-Star Review: Misleading Service and Unethical Business Practices

I had a terrible experience with LumiApp Clothing Styler. Their service was completely misleading. Before any service was rendered, I clearly requested a refund — not just from LumiApp, but also via PayPal — and was denied by both.

This kind of behavior is unacceptable. I did everything by the book to cancel in advance, but they still kept my money and refused to acknowledge my request. It feels like a deliberate attempt to take advantage of customers who act in good faith.

I strongly urge others to avoid this app. Don’t make the same mistake I did — LumiApp is not trustworthy and does not stand behind its service or refund policy. Buyer beware!

This company is horrible. Don't waste your money. First, they have a money back guarantee which is complete BS. No one actually qualifies for this. I signed-up and paid but received nothing. I didn't get a curated outfit. The stylist kept sending me the same outfit that I said I didn't like. After an hour of this, I finally just logged off because it was so ridiculous. They say the stylist is a real person but I sincerely doubt that. Getting the same, canned response is not what an actual person does. I contacted customer support and explained the issue to them and they refused to give me a refund saying that my situation didn't qualify. After several back-and forth emails, they offered me a 50% refund and acted like it was some special exception they were making for me. It was insulting. Worst customer service ever.

No shipping and no updates after over a week of placing order. Refused to refund so I can buy elsewhere for my trip. Stay away.

These people helped themselves to $99.00 of my money for absolutely nothing. This is a scam and a ripoff. Their “stylist” was useless and offered no insights. There is no benefit to this service whatsoever. Stay away.

I just signed on for a 1 week trial and was billed for this AND an additional $29.95. When I contacted customer care they informed me it was for style guides which is apparently a mandatory charge no matter what you sign up for. This is not well noted within the sign up process. I immediately cancelled due to the predatory nature of this charge and the customer care response. BUYER BEWARE!

I placed an order from their 'Ready to Ship' section, which claimed same-day shipping, but I still haven’t received a tracking number after six business days. I also paid for priority shipping, making this even more frustrating. Their customer support seems to be entirely automated, and I haven’t been able to reach a human. None of my emails have been answered, and at this point, it feels like I’ve spent over $100 with nothing to show for it. Extremely disappointed.

Update: They now finally responded to tell me that one of the items is delayed and offered a cheap alternative or store credit and that they will not refund the item THEY cannot fulfill in time. This is by far the worst company I have ever had to communicate with.

Ich warte seit August 2024 auf mein Paket. Plötzlich ist es irgendwo verschwunden. Mein paypal Konto ist bekannt, aber es wird kein geld zurück überwiesen
Finger weg von diesem laden. Es sind für mich Betrüger!

Do not buy from them I order a set from still haven’t received a tracking number are anything communication suck email them 3 times about my order and still nothing I spent over 260$ including fast shipping I will definitely be reporting them to BBB

Don’t work with this company. I subscribed using ApplePay and it took me back to the app to retake the quiz. I thought it didn’t go through so I took the quiz again and was charged twice. Within minutes I emailed support for help with reversing one of the charges. They refused to help me. This is no way to do business.

First time trying and will never make that mistake again. Wasted my money on a worthless product that the hype about is obviously is a lie! The first thing I noticed right away were the small sizes that are no where near what’s advertised and the odor is obnoxious. Like adding sweat odor to sweat odor and selling it to dumb people like me who believes the hype. Your claims are laughable and I just change the channel now on the commercials bc I am sick of seeing the so called Drs face