The ICONIC Anmeldelser 

I put my first order in this week on Tuesday. I then read the reviews and started feeling worried that either I would not get the items or they would take so long that it was unsatisfactory. However, all three items arrived in good condition as ordered 3 days after ordering online. I did follow up with customer service about part of my order [within 30 minutes of ordering to cancel it], and no one responded till two days later, by which time the item had already been sent. I like it, but I could have gotten it cheaper from another store online. So I definitely agree customer service and follow-up could be improved. My experience overall has been relatively positive so four stars from me. I still feel a bit nervous about ordering again given others' experiences and because -in general- it seems like a place for mainly fast fashion pieces.

They're great until you have a problem, then you contact support and sit there waiting for hours. If they reply and you don't answer within what feels like ten seconds, they disconnect you and you have to start again. Useless. I had hundreds of dollars in credit (MY MONEY) that I was trying to spend for literally a month but there was a problem with the store, their lack of attention and support meant the credit expired.

THEY STOLE MY CREDIT BECAUSE THEIR SUPPORT DIDN'T BOTHER TO REPLY.

I've spent THOUSANDS with the Iconic over the past two years but I'll never spend another cent.

Shocking customer service. I returned a faulty item over one month ago. I requested an exchange. They kept saying they were progressing exchange and item would be sent in just a few days. Heard nothing. Had to keep chasing them up. I then asked for a refund as Iconic seemed incapable of providing exchange item. They said they had issued refund, but I’m still waiting.

Worst customer service I have ever had in my life! Worse than Qantas!!! and thats saying something!

BAD BAD BAD. AVOID AT ALL COSTS.
Very poor experience. Bad, disgraceful customer service.
Ordered item, wrong size. Raised a return. Advised by Iconic Melbourne that return address was overseas. Was offered 10% refund and keep item. I refused and proceeded with return. Items have been returned to China asper return email received.
Since I notified of return postage, I have had NO communication from Iconic. I have NOT received my refund.
This has been ongoing for over 6 weeks now. I've emailed weekly trying to get a response. I've searched for other people within the company and emailed them, including head of customer service. And still no reply to my emails or refund of money.
Ironically they can spend a ton on of money sponsoring the Logies, but cannot refund my order.
BAD BAD BAD. AVOID AT ALL COSTS.

I would give a zero but I can't... I ordered a pair of RM Williams, they sent me a fake pair of "anko" boots that you get from Kmart.. Wrong brand, wrong size, wrong colour, everything. Got a $35 pair of boots in place of a $650 pair... All I can do is now wait 15 days after I send in my return before I can wait to see if I'll get sent the correct item next time... Massive failure on their behalf. What an absolute joke. Plenty of reviews of this happening and yet they do nothing about it...

I ordered a blue size 10 jacket but received a white size 8 zipper jacket instead. When I tried to log in to the website, it kept saying my password was incorrect, even after resetting it. I also attempted to use Live Chat, but Kier simply copied and pasted the website’s pre-login instructions and then closed the chat. This experience has been extremely frustrating and unhelpful.

Never do express delivery with them, it's never on time. And no helps.

Absolute shambles of an experience. Ordered three items, only one sent promptly, the other two were delayed more than a week. When they were sent, they then went missing for 3 weeks, despite multiple chases, and tracking was not working to NZ from the outset.

Returned first item because sizing was off, first attempt to return ended up with the item redelivered back to me. Second attempt was successfully marked as delivered but still waiting 3 weeks and no sign of a refund.

Have ended up sending back the other two items from the order once they finally arrived, but no idea when I will see a refund for those but next step is probably a credit card charge-back.

Sold me items to later tell me they were out of stock. When reordered they posted items, to then say these failed to be delivered and returned them to their warehouse. Had to re do the same order three times. When called to ask for help on what was happening, they weren’t helpful. Made it my problem. Didn’t apologize.

There are issues with refunds.
I have 2 orders that have been returned and they unnecessarily hold onto your money. One has been more than 15 business days, with assurance from The Iconic that the refund will be processed soon. It’s just not good enough.

I ordered a pair of motorcycle boots at 8pm yesterday (only $35!!!) and they arrive at 8:30am today and I was sceptical about the quality of such cheap shoes but decided to give it a try and they’re great.

Great company to deal with. Fast shipping. Would happily order again and recommend.

The Iconic AU's customer service is top-notch, always responsive and helpful. My orders consistently arrive on time and in perfect condition. They have a great selection of brands, making it easy to find what I need. The Iconic AU is my go-to for online shopping!

DO NOT BUY A WATCHWish I could give 0 stars.
Paid for the men’s elite watch off the website, got told via email as I enquired about authentication, I got told it would come with an authentic certificate. What arrived was nothing off the website, didn’t get told anything for 5 days and only to be told it is authentic and the watch doesn’t have the “Hugo boss logo anymore” despite it being a different colour, different silver, different number in it and the surrounding square of it. Not to mention it had a “Japan china bracelet” attached to it. No authentic certificate.
No apologies, no explanation just got told I’m welcome to Return it and mind you they make you print the labels yourself so you are out of pocket, not many people own a printer these days.
Mind you as well I provided them all proof of photos with what was on the website to what I received.
HORRIBLE CUSTOMER SERVICE.
DO NOT BUY A WATCH FROM THEM. not worth it, mind you they charge $500-$700 for some of their Hugo boss watches for a fake cheap china Japan bracelet.

Bloody amazing! Genuine Versace sunnies at a discounted price and delivered lightning fast. Could not have been smoother.

Most trustworthy place to shop online. I’ve been ordering here for over 10 years. Most of the time the package arrives within 1-2 days. Always have great sales, and they make returns seamless (without hidden costs too!). Very happy with my experience.

I placed an order in mid april and it’s coming to the end of may and i haven’t even received an email or anything to say what’s happening. it was meant to be a birthday present but not anymore. 4 emails and a month later has gotten me no where and i’m honestly fuming and i’ve never felt to ignored by a business

Ordered 2 track suits ages ago and not received, emailed them with no reply , angry is an understatement

The Iconic website got decent variety of fashion ranges for you to select; however, if you changed your mind or dislike what you bought, and requested a return, there’s no full refunds (shipping costs non refundable)…this is a big turn down for me so even though you returned the dissatisfied item back to them, they still earn part of your money…it’s a win win for their businesses but NOT for the consumers.