I've been working with Darlena for the past year with the Hoth. She has made our experience great through providing insights, professionalism, and prescriptive strategy. I've been able to apply our wo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Alex has been the absolute best client manager to work with. He's extremely knowledgeable and is great at pivoting to different strategies in order to life your website, business, or brand as a whole.... Vis mer
We've loved Alex's hands-on guidance and his interest in seeing our clients' businesses succeed! He took over for our previous account manager, John, whom we miss, but having Alex's fresh insights and... Vis mer
The HOTH is fantastic! Especially for SEO. We have been seeing some amazing results since we started our campaigns. Our campaign manager, Sam Mora, is great at explaining what happened last month,... Vis mer
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We are committed to amazing customer service. If you need any help with anything SEO, please contact us at support@thehoth.com.
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111 2nd avenue NE, 33706, St. Petersburg, USA
- support@thehoth.com
- thehoth.com
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NOT Recommended.
NOT Recommended. They will sneak you into a contract and then threatened if you don't keep going. I don't trust them and they don't provide high-quality work either. Which is why I wanted to stop but turned out they had made me sign a contract by saying that if I didn't act now, I would lose on the discount.
If you don't want to lose thousands of dollars, then don't hire them, they will take your money away and if not they'll ruin your credit and harass you.
19. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Efrain,
I hope you're doing well today!
Here at the HOTH, we take client feedback very seriously and I appreciate you sharing your concerns in regards to your HOTH X Campaign.
A contract is a serious obligation and we by no means ever pressure or trick our clients into signing these agreements. This is an agreement that is discussed between yourself and one of our SEO Specialists, and it is ultimately up to you to decide if you'd like to sign the contract. We pride ourselves on our 100% transparent processes, providing not only a hands-on discussion of the terms of the agreement such as the duration, cost, and buyout options but also the written contract detailing those terms as well. After you discuss the contract with our SEO Specialists, for as long as you need to via phone or email to make yourself comfortable, the SEO specialist will confirm that you would like us to send over the contract for your reviewal, and signature if you decide to do so. We will then send over the contract. We do not blindly send contracts nor force you to sign them.
We did not sneak you into a contract nor threaten you to keep going. I apologize that you feel this way, but this is a process we take very seriously, and we would never coerce nor threaten our clients. I met with your Account Manager Trevor, and Campaign Manager Sam to confirm the proceedings of your HOTH X campaign from start to finish. Trevor confirmed that you met via google meet to discuss the terms of the HOTH X contract, during which he explained the duration, cost, buyout options, etc. As a result of you confirming your interest in the contract on this call, he sent you the contract which again detailed all of the terms of the agreement. You were not forced to sign this.
In terms of the threats and harassment you mentioned, we did no such thing. When you told us you wished to cancel your campaign due to personal reasons, your campaign manager provided you with the contract buyout options, which you were also made aware of prior to signing the contract, via the contract terms. If anything, our billing team followed up on the buyout options because you had ceased to respond to us or pay the terms that were again, listed on the agreement.
When it comes to the quality of our work, after reviewing your past communication with our team it seems you had been happy with our products and services and even detailed in your parting email to us that you wished to return to SEO one day when you were able to do so. I'm sorry that you feel our quality did not meet your standards, but our support team, as well as your campaign manager, were always there to help with any and all order concerns you had during the duration of your campaign.
All in all, I'm sorry that you feel we did not meet the mark here. It was never our intention to make you feel slighted. I hope this serves as clarification as to how our actions aligned with keeping the contractual process as straightforward and morally correct as possible.
Best,
Balladine
Support Team Lead
They didn't deliver on any promises
They told me they could lift my site's google rank in 3 months. After 5 months there was no change. They continued to give me videos showing all the progress my site was making but I did not see these changes in the Google search results. The Hoth sucks. Don't use them
Ancillary edit after the comment by Hoth.
These guys don’t stop and the gaslighting never ends. They clearly told me after three months they’d be able to lift my Google rank. That never happened. They are and continued to move the performance goalposts; they kept saying the results can take longer than expected. Suffice to say after six months, their results were nonexistent. I would have been better off spending my money on a televangelist hoping for better results. ha ha ! The Hoth sucks!
Ancillary edit after I started doing the work myself.
I started hiring people from Fiverr and in one month my Google rank shot up from number five to number two. Hoth kept telling me that results take time, they do, but not five months. I feel like I wasted so much money, time and lost opportunity using Hoth. They should give me my money back for wasting my time.
4. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hey Jules,
I hope you're doing well today!
I just wanted to reach out and say thank you for your feedback. We take client feedback very seriously here at The HOTH and are always open to suggestions as to how we can better our products and services. I greatly apologize that you feel we missed the mark here with your HOTH X Campaign and would love to help better your user experience in any way that I can.
Unfortunately, SEO can be a slow-moving process that takes time and consistency to see results. Although we hit the ground running with strategy, content, and link-building immediately upon starting your campaign, it is not realistic to promise ranking in a given time period or for a given keyword. We would never want to make any false promises that we could do such a thing, and are careful to emphasize that," it can take upwards of 12 weeks for links to be indexed on google, so we typically don't expect to start seeing results until after month 3." I have confirmed with both your past campaign manager, account manager, and current campaign manager, that this was emphasized throughout working with you. I apologize if this wording caused any confusion, but we always want to make sure that this is clear.
I understand that there was some confusion between the results that you were seeing vs the results we were seeing. That being said, your initial Campaign Manager Max had sent multiple videos showing exactly what we were seeing in regards to your rankings on Google as well as your campaign results on Ahrefs. Not only did he show exactly what he was seeing, but he was also transparent as to what tools he was using as well, including MOZ, SEMrush, and Ahrefs.
When it comes to results, we saw an increase in overall organic traffic, the volume of keywords you were ranking for, the number of keywords you were ranking for on page one, and keywords ranking in positions 1-3. These results were shown to you via a loom video on November 18th in an email from Max. For further context, at this point, your campaign had been live for around 2 and a half months. We also saw an increase in the position of your keyword "Toronto Product Photography" from position 6 to position 3, as well as an increase in "Toronto Product Photographer" from position 5 to position 4. These insights can also be found in the November 18th loom video. When it comes to the difference in Google Search Results, it was also explained that the search results could be varying from your view to ours based on location, which is unfortunately out of our control. Nevertheless, we still saw the above positive changes in your campaign and did our best to try and understand why there was a discrepancy between what you saw and what we saw. In an attempt to see exactly what you were seeing, Max had also offered to use any tools that you preferred, over the ones he was using.
Overall, we greatly appreciate your feedback, but I do just want to emphasize that we have tried our best to go above and beyond to optimize your campaign. We have met you halfway on your strategy requests to focus primarily on "Toronto Product Photographer" and "Toronto Product Photography" although we have warned that this hyper-fixation could result in over-optimization for these keywords. We were also sure to be as transparent as possible as to exactly how and where we were sourcing your campaign results and were also quick to assign you to a new Campaign Manager at your request. Hopefully, this provided some clarification as to the strides that we have made to HOTH you. We greatly appreciate your business and would love to continue working with you.
Please feel free to reach out to me via support@thehoth.com and I'd be happy to help. I would also recommend scheduling a call with your new campaign manager Kenny to ensure we are on the same page strategy-wise. You can schedule a call with him here: https://calendly.com/hoth-kenny. We're on your team here and I hope we can continue to work towards mutual understanding through clear communication.
Best,
Balladine
Support Team Lead
Thehoth.com has helped me to greatly…
Thehoth.com has helped me to greatly increase my slumped rankings within 6 months. I am more than satisfied and can recommend this agency to everyone, whether for small or large budgets. Thanks to Jan, a great SEO manager!
3. januar 2022
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Amazing customer service and efficient…
Amazing customer service and efficient Seo service. Dev would recommend to others!
14. desember 2021
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The Hoth Is Hands Down My Favorite SEO Vendor
Soo.. I've been using The Hoth since 2017 and still actively use them today. They are hand down the best US based white-label SEO agency I've ever used and their support is better incredible. The Hoth is by far my favorite vendor to interact with on a regular basis.
In addition to great support, they also deliver great results. I've maintained around an 80% retention rate on clients that I outsource the SEO to The Hoth.
The best part is, if you don't think a link or post is up to par, all you need to do is tell them and they will correct it. I've never worked with another white label partner that is so commited to helping their agency partners succeed!
If you had a bad experience with The Hoth I highly recommend you try them again but ask for Taylor (my account rep) She's been an incredible AM and I'm sure she'll can help!
9. desember 2021
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I worked with The HOTH for some…
I worked with The HOTH for some marketing efforts for my school and I was very impressed with the service and products that I received. Moved to a more social platform, but if you are looking for some organic SEO and great blog content, they are the ones to call!
1. desember 2021
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The Hoth is great!
The Hoth is great! They offer a very personalized experience. I’ve been doing SEO with them for nearly 6 months and they’re blog post are on point. I don’t see grammatical errors and there support team is very responsive if I have questions.
1. desember 2021
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They're pros
They're pros. They’ve got it all. They’ve got you covered. You need somebody to whip your site into shape? You need somebody to boost your SEO? You need somebody to make sure that the right people see your stuff? HOTH is the one
18. november 2021
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Perfect for starting a business
Firstly, Outstanding customer service.
However, it's not all about customer service, it's the product too. I genuinely cannot complain about what I've purchased, but I'm always dubious about the quality, I would recommend using the link-building service as a process to provide initial link juice. Always diversify, and ensure you have a broad range from authority sites.
Not used any other product yet, and will most leave feedback when the time is right.
Kanteneo
9. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Kanteneo,
Thank you so much for your feedback! We're so happy to hear that you're having a pleasant experience so far with The HOTH :).
Please feel free to schedule a call with your Account Manager Ryan to learn more about our other products and services:
https://www.thehoth.com/about/ryan-stempski/
We're also always available at support@thehoth.com to answer any questions or concerns!
Best,
Balladine Fichtner-Morgan
Client Experience Concierge
The HOTH
111 2nd Ave NE, Suite 1500
St. Petersburg, FL 33701
p: +1-877-720-4684
Willing to share expertise
We have been working with The Hoth for just a few months and we've been very pleased with the responsiveness and expertise of our account manager. She has answered all of our questions thoroughly and been willing to help us think through SEO decisions. We have already seen improvements in our rankings in just a few months.
2. november 2021
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Paid $5000 USD and not a single keyword…
Paid $5000 USD and not a single keyword they managed to bring on page 1.
creating web2.0 links which doesn't make any sense.
their video advertisements which stays - got so many traffic, none of their backlinks has got any traffic and they don't even do on-page SEO, just straight jumping on creating backlinks and nothing else
3 campaign managers were changed and result was 0
BIG SCAM people don't even go..
14. oktober 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hey Jvalin,
I hope you’re doing well today :).
We received your feedback in regards to your disappointment with our HOTH X product. We really appreciate your feedback and are greatly sorry to hear that you were unhappy with the results you received. We are always looking to improve our products and services, and we always take client feedback into account when making these improvements.
I deeply apologize if you believe the expectations for your campaign were unclear or not met. We understand that SEO can be a very costly and slow-moving process. That being said, we did see a lot of positive improvement in your site during your campaign.
To address your concerns:
“Paid $5000 USD and not a single keyword they managed to bring on page 1”
We understand that SEO is a costly endeavor and we greatly appreciate your business. However, SEO is not a one-size-fits-all success story. We never guarantee first-page keyword rankings, especially for a brand new website within such a competitive niche. That being said, since beginning to work with us you have gone from ranking for 0 keywords to 475. Moreover, nine of these keywords are on the first page. This is actually a tremendous accomplishment, especially seeing as most of your competitors are extremely well-established sites with an average DR of 57. That being said, we do greatly apologize if expectations were not clear from the beginning. Because we understood your confusion and wanted to make your experience as beneficial as possible, we gave you around $2490 in free deliverables. This included $1500 in credits towards your HOTH X campaign, and 10 free syndication orders (a $990 value).
“Creating web 2.0 links that don’t make any sense”
The purpose of our link-building products like foundations, syndication, and guest post, is to provide valuable link juice to your site, not for the purpose of content creation. Syndication increases the SEO value of your blog post and in turn your site, while also increasing traction to your blog posts. Foundations diversify the anchor text ratio of your site and show google your site is more authoritative by diversifying your backlink profile as well. Guest Posts are also not created for traffic to the guest posts themselves, as that is not their purpose. Again, the benefit of our Guest Post product is within the existence of the links that help boost your site's rankings and get more traffic to your site.
“None of their backlinks has got any traffic”
As mentioned above, the goal is not to get traffic to the web 2.0s themselves. The benefit is in the existence of the links within the web 2.0s as they help boost traffic to your site and improve your site’s ranking. Which judging by the jump in your keyword rankings from 0 to 475, seemed quite successful.
“They don't even do on-page SEO, just straight jumping on creating backlinks”
We do offer on-page SEO. We have our Web Copy, Optimization, and Blogger products which all work to produce engaging conversion-driven content that is optimized for SEO. Both Blogger and Web Copy were utilized in your campaign.
“3 campaign managers were changed and the result was 0 BIG SCAM”
We do greatly apologize that you had a few campaign manager switches. We wish to create a stable environment and relationship for our clients and their campaign managers and definitely see how this could be frustrating.
Overall, we are sorry that you are unhappy with your experience with the HOTH. We are always open and receptive to client feedback and have taken extra care to not only optimize your campaign to the best of our ability but to also appease any and all of your questions and concerns.
Please let me know if there’s anything else I can do to help.
Best,
Balladine Fichtner-Morgan
Client Experience Concierge
They do not review the content they send
I am very disappointed as I received and order that it seems it wasn't reviewed by anyone before sending it to me AGAIN.
I think I won't hire The Hoth again for anything, despite of I thought they were a reputable company, because of the following:
1) I hired the foundations small package and you posted the backlinks in sites not related to my business.
2) They tried to fix the problem and then sent the reviewed version with errors again. My company is regulatory and banking law firm with locations in Europe and Middle East and they posted the backlinks in a Agriculture law website in the USA.
3) Then I used the syndication service for boosting a post and the delivery got delayed for almost a week.
4) More than 80 percent of the syndications links they send to me were not working.
I am sorry, but I believe this is not fair. This caused us a lot of distress as we believe we might be penalize by Google by all this amateur mistakes. I don't want to pay for their services again the fail four times in a row to us.
29. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi,
I appreciate you taking the time to leave your feedback and I am so sorry for the frustrations with your recent HOTH orders.
We take all feedback very seriously and are always working to improve our service and make sure you are receiving deliverables you are 100% satisfied.
With that said, we are always happy to remove and replace any backlinks you are dissatisfied with or that come down.
I will reach out to you personally to make sure this is taken care of to your full satisfaction.
Best,
Ashley Shealy
Client Experience Manager
Non Existent Follow Up
I certainly tried to give them business. I scheduled a call with them last month and the young lady I spoke with promised a number of items as follow up to get started and sent nothing. I never heard from her again after saying I was looking forward to doing business with them. She sounded very young and green as the phone conversation was not great but, I was willing to give them the benefit of the doubt based on their reviews. Not going to beg anyone to give them business. On to the next.
12. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Roy,
Thank you so much for your feedback and I sincerely apologize for the delay in getting back to you after your initial call. Open and honest communication is a priority at The HOTH, and we completely dropped the ball getting back to you in a timely manner.
I have connected with your Account Manager and they have sent over the information promised on the call.
If there is anything further I can do to help improve your HOTH experience please reach out to me directly at ashley@thehoth.com and I am happy to help!
Best,
Ashley Shealy
Client Experience Manager
The Hoth Foundation links are useless! Refund Please!
I ordered Foundation Small.
The Order ID: 1602354
Date Ordered: May 10th, 2021
Here is the thing, it has been 2.5 months but their entries in the Top Level Sites are still not indexed. The content is low quality, neither title nor the content have any relation to my page that I requested backlinks for. Although, I requested a revision, it is still the same. I had to log in to that accounts and edit them by myself.
Here is the worst part: One of their Top Level Sites has removed their entry. Guys, come on!
Surprisingly, there is no way to get help from the Hoth, they are unresponsive in this situations. One more point, before purchasing their product, they are the cutest and the most responsive company in the world.
The Hoth, you have found the perfect way to steal our money.
Finally, there is no way to get a refund, because it is not possible to get in contact with them after purchasing.
30. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Yunus,
Thank you for this feedback!
I am very sorry to hear your Foundations links came down. We stand behind all our products and want to make sure you are fully satisfied with all of your delieverables.
I see you have an active case with our support team to get these links rebuilt. I apologize if you felt we were unresponsvie or in anyway trying to steal from you.
We pride ourselves on transparent and honest customer service and will do whatever is needed to make this right.
As soon as your rebuild is completed, we will be sure to send over your new report.
If you have any questions or additional feedback, please don't hesistate to reach out to support@thehoth.com and we are happy to help!
Best,
Ashley Shealy
They Let Me Go Too Soon and I'm Outraged
I applied to work as a blogger writer and was placed in the "Blogger Basics" where the in-house reviews your work for 2 weeks. My work was reviewed as "fair." Great. I followed the tips provided and I thought I was doing well. I followed the examples and referred to the handbook, only to be let go for something so minor like using competitive links and not using keywords. Seriously? Their so-called "policy" expects people to drastically improve or be perfect. I was definitely improving, just not as fast as they wanted, and that's why I was let go unfairly. I feel their policy removes people unfairly when they didn't have enough time to improve. Major letdown. I'm outraged and saddened. They're not as awesome as they claimed themselves to be. They disregard people who don't improve fast enough and for minor things. Ridiculous!
Response to The HOTH:
I find it interesting that my comment is flagged as “harmful” or “illegal” when I’ve done nothing of the sort. They need to learn to accept constructive criticism. First, I understand about competitor links, BUT a QC always lets me know if I’m doing that. Not to mention I’m not doing it on purpose! The article I wrote about never mentioned anything about competitor links so I thought it was okay to choose any links. I was only starting out!
Second, I was told that as long as I used 2-3 keywords I would be fine. I’ve pretty much used PKW so there’s no issue with that. You need to reevaluate your rules and make your expectations clearer. Why am I being released for following INSTRUCTIONS and FOR TRYING TO LEARN? Take a look at my earliest and latest articles. You’ll see IMPROVEMENT. Minor changes could be fixed with time, just not in 2-3 weeks. Not to mention they never provided any “training” when I first applied either. While your policy keeps things as is to provide “high quality,” you are missing potential people this way by releasing them too soon. That’s my critique that HOTH needs to reevaluate. I would caution they listen especially when they’re looking to expand their expertise.
16. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Elizabeth,
I am sorry to hear our Blogger team decided to go in another direction. I have reviewed your correspondence with our hiring team and this decision was made due to competitor links, poor grammar, and missing keywords.
We stand by our hiring policy to keep our content quality high.
You are welcome to reapply again in 90 days through our hiring page.
I wish you all the best,
Ashley Shealy
Client Experience Manager
Beware of this Company!
Beware of this Company!
I can't believe that Customer Service in May went way downhill.
I signed up with the Hoth March 2021 for a 12 Month Contract for the HothX with Double Content for month one and month Six. I also signed up for a PPC campaign with a free month and a Free setup. With a 250month fee and a google charge of 500.00.
During the setup of my pay-per-click, we had some tech issues, and I tried to get telephone support as communication via email seemed to break down and not provide assistance. This lack of willingness to communicate cause frustration with my team with the hoth and me. I asked if I should just get a refund and wanted to talk to a rep about cancel the contract. I did this for two reasons hoping to get an account rep to call to go over the agreement, which may lead to what was going on with the tech issues. Get these fixed, clarify why communication was breaking down. Or 2 find out this PPC service wasn't for me and if there was a way out of the contract. (mind you the HothX service was great that is why i was confued on the actions in this service)
I didn't want to cancel anything
I called in trying to get a hold of someone to figure what was going on , i got an email, saying that were cancelling my PPC service and refunding me. Knowing i didn't pay for anything I made them aware that they owed me nothing ( i am honest and have integrity). I also restated, "I didn't want to cancel; I would prefer to have someone contact me. For this reason, email communication seems to be misunderstood. The follow day i got an email with a refund of 140.00 and i wonder what this was for since i didn't pay anything yet. wrote back in. I also had appointments for my hothx service which was missed. my account then was deleted.
i found out that i was dropped from service. my company contacted the hoth until march and want them to honor this. or refund all of our budget used for a service that was contacted that they could just lackluster cancel and fullfill.
28. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra The HOTH
Hi Thomas, I'm very sorry for any inconvenience. I know Chris and you had a follow-up conversation as to why we can't move forward with your account. We wish you nothing but the best.
Ashley Shealy
Client Experience Manager
Brings home the bacon!
We've been working with The Hoth for about 3 months, improving SEO for our child care businesses.
They are great to work with - extremely responsive to what's happening and easy to communicate with.
What's probably more important - they really get the results! We've seen inquiries, bookings and sales consistently grow.
1. mai 2021
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A Breath of Fresh Air!
In my experience, everybody promises the sky, but seldomly truly delivers on that promise, so it goes without saying that The Hoth is a breath of fresh air who not only delivers what they promise but exceeded all my expectations on every front of our dealing thus far... I'll be a client for years to come!
12. april 2021
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Amazing service!
Working with the Hoth and Bryan has been great for my business and provided me with a great company that I can work with and outsource work to that will provide reliable and quality work. Bryan always makes time for a chat even if it's only going to be 5 min call to ask a quick question. They've always been helpful and got back to me with any questions as soon as possible. A great company to use for my agency and wouldn't hesitate to recommend them to others!
7. april 2021
Anmeldelse skrevet uten oppfordring
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