Some boards had numbers painted on the sides but it wasn't obvious and couldn't find them on most so assembly was a bit tricky to start. The packaging came battered up and so was the van delivering th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Fantastic company that really care. A real person answers the phone, goes the extra mile in every respect. Respond immediately to emails and all delivered with a delightful sense of humour. The zebra... Vis mer
Robert went above and beyond to enable me to purchase matching furniture items. Tracked stock and listed on website so I could secure and held other item to ensure delivery together. Was kept infor... Vis mer
Bought 2 sets of two collapsible water bottles. They were well and securely packaged, and the bottles are of excellent quality. However, only 1 set (2 bottles) arrived. My email to the fact was prompt... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Looking for luxury homeware and contemporary furniture that will elevate your interiors to the next level? Look no further than The Home Market. Our collections feature a diverse range of styles, from French-style chic to eclectic art deco, allowing you to find the perfect pieces to complement your unique aesthetic. The Home Market is an online furniture retailer based in Epping, Essex. We prioritise giving customers a great service and a positive experience
Kontaktopplysninger
The Barn, Takeley Manor, Upland Road, CM16 6PB, Epping, Storbritannia
- 07902648773
- info@thehomemarket.co.uk
- thehomemarket.co.uk
3,9
Bra
28 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Arrived broken. Assembly could be made easier.
Some boards had numbers painted on the sides but it wasn't obvious and couldn't find them on most so assembly was a bit tricky to start. The packaging came battered up and so was the van delivering the wardrobe so based on reviews I've seen I was worried already. Two doors had cracked edges but I couldn't be bother to deal with returning everything as it was a pain to get up the stairs and unbox everything to then pack it back up and send it back. They should really consider a different delivery company for their products.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Excellent service and customer care
I had a minor issue with a sideboard I ordered, and Robert from The Home Market was incredibly helpful from start to finish. He followed up promptly, explored both refund and replacement options, and resolved the matter fairly and professionally. Great customer service — very impressed.
24. april 2025
Anmeldelse skrevet uten oppfordring
Fantastic customer service
I recently got in touch with Robert needing help with changing the time on a clock that I recently purchased. After a short time Robert got back to me and he had gone out of his way to contact the supplier for advice on how to fix it. He also provided an alternative compensation if the clock couldn't be accessed which was appreciated but thankfully not needed.
I would 100% recommend shopping with this company.
4. april 2025
Anmeldelse skrevet uten oppfordring
Outstanding customer service
Robert went above and beyond to enable me to purchase matching furniture items. Tracked stock and listed on website so I could secure and held other item to ensure delivery together.
Was kept informed on progress and as Item ended up in stock sooner than expected was asked to select a convenient delivery date.
Followed up to ensure I was happy with everything once received.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Excellent
I am extremely pleased with the two End Tables I ordered from The Home Market
They were were delivered on time and are of a really nice quality
I dealt with Robert who was super helpful throughout the order process
Thank you so much Robert !
4. februar 2025
Anmeldelse skrevet uten oppfordring
Awful Customer Service - Consumer Rights Ignored: Buyer Beware
I disputed the quality of a wooden console table on the day I took delivery, as it had a prominent defect on the table’s top surface. Instead of addressing my concerns directly, the seller initially tried to pass the problem onto their supplier, who proposed charging a £60 courier fee and a 30% restocking fee for the return.
When I reminded the seller that my purchase contract was with them, not their supplier, they refused to issue a replacement—even though their website showed more than 20 tables in stock. Instead, they insisted I return the item at my own expense and pay a 10% restocking fee, which I believe is both unfair and contrary to consumer rights.
This experience has left me frustrated and disappointed. I wish I had looked at reviews before purchasing and chosen a company with a stronger commitment to customer service and product quality. I cannot recommend this seller based on my experience.
21. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Home Market
This customer did send image of a rough knot in the wood which he found unacceptable and did so in a very timely fashion. Under these circumstances we would always request that the item be returned in the original packing for a full refund. Unfortunately, the original packing had been discarded rather too quickly.
We sent the image of the knot to the supplier for their view so that we could support our customer with their request. The supplier said that this was a rustic product and the 20 in stock were of similar quality and advised that the product would best be returned for a full credit. The best they could offer was to video the condition of the replacement which the customer could accept or return for credit. Any charge from the supplier would not have been passed to our customer.
The customer was advised to package the unacceptable console in adequate packaging for the rigours of a courier return, such that a decision on a replacement or full refund could be considered when a video was received. This is how the issue was left and to date the product has not been returned.
Svar fra The Home Market
Thank you Rhonda. I'll pass that to packing and stores. The sidetables are one of the most delicate, second only to the mirrors. They take a lot effort to unpack and re-pack for the journey.
Excellent Service
I ordered a revolving wooden bar stool. Unfortunately there was an issue and it had to be returned. This was dealt with efficiently from first phone call through collection and redelivery. Robert kept me updated at all times by e-mail. I am very pleased with the stool and highly recommend both the product and The Home Market. An example of a company who care and provide excellent customer service.
8. august 2024
Anmeldelse skrevet uten oppfordring
Super customer service
Bought 2 sets of two collapsible water bottles. They were well and securely packaged, and the bottles are of excellent quality. However, only 1 set (2 bottles) arrived. My email to the fact was promptly replied to by return and another email followed to say that the items have been packed and will be shipped shortly. Mistakes happen but how they are dealt with is the mark of a first class retail experience.
8. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Home Market
Hi Barbara
Thank you for taking the trouble to send a review. It is always good to see where we may improve. In our reply, which is attached, you will see that we asked about the exterior bubble wrap as we also noticed that the carton was torn. The product was unwrapped, inspected and re-wrapped in bubble wrap. Quality control saw no damage on the product, and believed it represented good value for the price. I asked them to comment on the damage, and they said that they are yet to see any images of product damage. They also said that the product could have been sent back in the same wrapping for a full refund if dissatisfied. We will continue to keep an active eye on the quality to cost ratio and our delicate packing department.
"Hi Barbara
Was the bubble wrap damaged? If you wish to return the console, you just re-package in the wrap as it arrived, and take an image of it wrapped ready for return. Then send us an image and we'll get approval by the courier.
Regards
Robert
Above and beyond
Fast response to emails and extremely helpful. Made sure my order arrived in time. Greatly appreciated
16. februar 2024
Svar fra The Home Market
Hi Aileen. Good news that your friend got her present on time. I hope you enjoyed your day together,
Robert
Ordered a lamp which was very fragile…
Ordered a lamp which was very fragile and I was assured it would be packaged well and it was brilliant in a big box with lots of wrapping it only took 10 days to arrive and I could track parcel right to door excellent service
2. februar 2024
Svar fra The Home Market
Thank you Carol. The boys in packing will be thrilled that you were pleased. I hope you're enjoying the lamp.
Bought the four tier spice rack quick…
Bought the four tier spice rack quick delivery the rack saves so much space would recommend
23. januar 2024
Good communication via email
Good communication via email. Clock arrived really quickly.
2. februar 2024
Svar fra The Home Market
Thank you Janice. The team will be pleased that you were satisfied.
Storage tins
Product was slightly smaller than anticipated. Other than that it was good
22. desember 2023
Svar fra The Home Market
Hi Jill. That's disappointing. I will get our digital developers to check the dimensions on the site to make sure they manage your expectations. If you get a chance please check your sizes and I'll get stores to check our stock. Then, if necessary, I can get the site checked and modified. If you need them bigger, if you return the black and white ones, I can check to see if there are larger ones to suit your needs. I'll get back to you when this has been checked.
Regards
Robert
The sizes on site have been checked and they are correct to the site dimensions at 200mm. If you send them back we will refund. I can then show you tins at 500mm if that is nearer the size you were after. Let me know.
Excellent items received in excellent packaging
I ordered four items that where all made of glass and i was worried they would arrive with at least one broken however, i had absolutely nothing to worry about as when i received them, they where so well packaged and protected .
The items are absolutely beautiful .
14. desember 2023
Svar fra The Home Market
Thank you Gary. Our Eco-packers put in considerable effort to ensure delicate items arrive safely. They are always thrilled to receive compliments.
Regards
Robert
Great communication after ordering and…
Great communication after ordering and once item had been dispatched. Item exactly as advertised. Thanks very much!
18. desember 2023
Svar fra The Home Market
Thank you Nikki that's very gracious. The customer service team tries hard and is always pleased to know you appreciate their efforts.
I bought a beautiful clock from The…
I bought a beautiful clock from The Home Market. Unfortunately the clock was faulty and needed to be returned. I cannot fault the excellent customer service I received. Emails replied to promptly. I was kept fully informed as to replacement options and finally a prompt refund. Truly exceptional service.
5. desember 2023
Anmeldelse skrevet uten oppfordring
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