Horrid customer support experience. Never responds to outreach attempts despite receiving a shoe that was not fitting. Have yet to be able to return or exchange it at all. Don’t waste your money.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on... Vis mer
Selskapet har svart
DO NOT ORDER FROM THIS WEBSITE. It’s a scam! I ordered something weeks ago on a 2-4 day deliver it still hasn’t arrived. I keep seeing influencers posting about this including Leah Fletcher but... Vis mer
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these un... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Welcome to The Hella Shop. We are a global online fashion brand based in London, that ships worldwide, striving to bring what the customer wants at a price the customer wants. Our aim is to empower women through affordable fashion - to make women of today feel good about both themselves and the way they look.
Kontaktopplysninger
London, Storbritannia
- cs@thehellashop.co.uk
- thehellashop.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Service.
Excellent Service.
My daughter ordered some items from here for her birthday which she absolutely loved. The quality is impeccable, delivery was very quick (quicker than expected) and had no problems whatsoever. I would highly recommend this website for the best clothes and accessories.
- Susan Jones (A very happy customer 😊)
Fantastic service
Fantastic service! My order arrived next day and I’m very happy.
Great Customer Service!
Something happened involving my parcel which i never received but Louise was such a big help and sorted all the problems out for me! Great customer service! Currently waiting for my parcel to arrive! I would recommend X
Spoke to the lovely Louise who was so…
Spoke to the lovely Louise who was so helpful and just a lovely girl. Not only did she sort out my order but also compensated me with a gift card which I thought was really sweet 😃
Amazing quality items and service
Amazing quality items and service. Ordered on Thursday and my order has just arrived and I’m very impressed (I bought from Leah Fletcher’s new edit). Definitely ordering again and would highly recommend.
Unbelievable quality sunglasses
Unbelievable quality sunglasses, bought similar ones from other websites before but these are definitely the best and worth the money. Wouldn’t go anywhere else for sunglasses now
Amazing customer service.
brought a pair of sunglasses they…
brought a pair of sunglasses they arrived broken. I have messaged the website and have emailed and have still had not reply.
I’m obssesed with glasses they arived…
I’m obssesed with glasses they arived in 8days in Slovenia.
Amazing customer service
Amazing customer service. They couldn’t have done for me and went above and beyond to ensure that my problem was dealt with, and because of this I’ll be back again soon. Thanks so much guys really happy now.
My daughter loves her bag
My daughter loves her bag! Was an amazing present that arrived very quickly and considering postage was free was not expecting it to be here so quick! She loves loads of their stuff on the website so I’ll be buying her more stuff again soon :)
Delivery was super quick I love it 🥰…
Delivery was super quick I love it 🥰 cosiest loungewear I’ve bought in a while so will have to treat myself to more soon 💕 definitely recommend girlies x
Great service
Great service! Item came in perfect condition and quicker than I was expecting. Highly recommend.
Helpful staff
Helpful staff. Order never arrived and thought it was a scam. Contacted them by email and somebody responded in a few hours letting me know there was a replacement on the way. Very helpful and would definitely order again now.
In love with the Mia sully collection…
In love with the Mia sully collection 😍 my order arrived today and I’m obsessed with everything in it and I ordered quite a lot (oops) 🤭 Only ordered on Saturday as well with free shipping!!! Xxxx
Great value for money
Great value for money. Ordered 3 tracksuits from their new collection and they are so comfortable and worked out cheap with a code I used :)
Delivery was fast
Delivery was fast, items are very good quality and fit really well 👌
Missing parcel being ignored #2
I have messaged the Instagram page before and since the previous comment from the company was provided and still not had a reply.
I’ve messaged this page - @thehellashop
Is it definitely the correct one, or is there a specific account for their customer service? As I’m still waiting for someone to tell me where my parcel is from last month
Unreal tracksuits on here
Unreal tracksuits on here! Treated myself to some last week and they’ve washed up really well so buying some more tonight for sure xx
Helpful customer service who gave me…
Helpful customer service who gave me tracking number for my order that I couldn’t track. Delivered today and no issues whatsoever 👍

Svar fra The Hella Shop
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







