I had accidentally ordered twice and it was caught by someone at the company. They reached out to me to see if I had meant to do that, or if it was an accident. When I replied that it was an accident... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Groovd Communication is and was excellent, postcode error meant Evri are at the moment unable to deliver, but Groovd have been brilliant in replying to me. Unfortunately Evri, not so much. Ap... Vis mer
Ordered one item in error and emailed for it to be removed from order before shipping. Replied promply would do this and also processed the refund same day. Refreshingly impressed with customer servic... Vis mer
Selskapet har svart
Jenny from customer service, was attentive, helpful and I felt as though she genuinely wanted to find the best solution for me. I am extremely happy with the help I received from Jenny and I’m excited... Vis mer
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
People responded when i thought my…
People responded when i thought my package was stolen.
Replying to my enquiries is always…
Replying to my enquiries is always timely. I kept checking to see when my parcel would arrive and tge reply was always timely.
My parcel finally arrived today.
Thanking you
Cancellation of monthly subscription.
you guys handled this situation very professionally and in a hurry. I'm very grateful for all that you've done. thank Tou very much and may God richly Bless you all.
Slightly more back and forth than…
Slightly more back and forth than desired, I should not have to dispute the validity of the refund. However, otherwise it was a great experience. Response was timely and polite.
I was very impressed…
I was very impressed that my email message was answered so quickly and helped with all of my questions. Not all companies do that. Greatly appreciated.
4 book order
I ordered the set of four books for my grandson. I made a mistake on my order and contacted thegroovd.com via email. I received a response from Jenny within minutes! My problem was resolved immediately. Great customer service! I'm looking forward to receiving my shipment.
Thank you!
Sincerely, JCS
I appreciate Jenny and Marj assistance…
I appreciate Jenny and Marj assistance on getting my order corrected in a timely manner. I'm sure my grand niece will love this set of books. And I'm sure I will purchase more items in the near future.
Great customer service team great…
Great customer service team great response, I had some confusion regarding an order where apparently I had incidentally subscribed to something. They cleared it up right away for me.
Made a purchase, had an issue & sorted quickly
Made a purchase, then had an issue so sent an email & it was sorted in a timely manner. Fantastic service from the customer support team- Jenny & Marj. That alone would have me recommending this company to others. Thank you
Jenny's response tone to my email was quick and professional.
Jenny's response tone to my email inquiry was fast (less than 10 minutes). She remedied that inquiry stupid fast! Thank you Jenny and thank you Grooved!
Very efficient in solving an issue and…
Very efficient in solving an issue and done with kindness ❤️
Very fast response and very helpful
Very fast response and very helpful, polite cs reps.
Very slow delivery
Very slow delivery. I had to contact them to get my order delivered.
Understanding and professional
Groovd were quick to act and refund me on my mistake at checkout. They were understanding and professional. I look forward to my order arriving and seeing my daughter enjoy using the books and pens.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








