Groovd Communication is and was excellent, postcode error meant Evri are at the moment unable to deliver, but Groovd have been brilliant in replying to me. Unfortunately Evri, not so much. Ap... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jenny from customer service, was attentive, helpful and I felt as though she genuinely wanted to find the best solution for me. I am extremely happy with the help I received from Jenny and I’m excited... Vis mer
Ordered one item in error and emailed for it to be removed from order before shipping. Replied promply would do this and also processed the refund same day. Refreshingly impressed with customer servic... Vis mer
Selskapet har svart
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with i... Vis mer
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Prompt & honest response from Marj
Prompt & honest response from Marj. Who was friendly and helpful.
The whole experience of shopping with…
The whole experience of shopping with Groovd is exceptional. They are so encouraging and open with their communication and responsiveness I am very impressed.
The best customer experience
The best customer experience. I dealt firstly with Jenny & then Marj who went above & beyond in such a timely manner to resolve my issue after I had incorrectly ordered.
The response was very quick
The response was very quick, and Jenny was very helpful, and put my mind at ease.
On contacting customer service
On contacting customer service, I had an immediate reply with a satisfactory outcome.
I love this company's customer service
I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount.
Smaller businesses, not corparations, will go the extra mile and stand by their promises. They did just that and I greatly appreciate it.
Problem solved immediately
Problem solved immediately. Thank you.
Very good customer service
I was not happy with my purchase, so they offered me a 15% refund, or I could send the item back. The refund was actioned straight away. Very good customer service.
Corrected a confusing generated email…
Corrected a confusing generated email promptly. Thank you.
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
Problem solved
Very prompt reply to my query.
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
Excellent customer service
Excellent customer service
Prompt attention to my issue and prompt…
Prompt attention to my issue and prompt correspondences! Thank you.
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
Linny
Fantastic response to my question.very helpful customer service.Thank you.
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








