I would have given zero stars if it would be possible. It's a scam. I have purchased product that has never been send. I couldn't get any communication through. Then finally after almost 3 weeks, I ha... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Enquired about a PS Portal last week, in my lap right now. The PSP was hand delivered as I am in the local area, however, I was given the option for tracked home delivery. AJ had very good c... Vis mer
Honestly, the best service I’ve ever come across. Buying shoes or clothing is never an easy transaction through such services but with the connect I felt like I was a luxury customer as I was treated... Vis mer
From the moment the seller accepted my offer everything moved quickly, posted next day, authenticated day after, received day after that. My delivery time start window hadn’t even been reached and I’d... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Personal Shopping - Styling - Luxury Fashion
Kontaktopplysninger
Storbritannia
- customerservice@theconnectuk.com
- theconnectuk.com
3,9
Bra
78 anmeldelser
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I would have given zero stars if it…
I would have given zero stars if it would be possible. It's a scam. I have purchased product that has never been send. I couldn't get any communication through. Then finally after almost 3 weeks, I have emailed saying my purchase was cancelled. Please, do not ever use this scam website, not worth it!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Scammer. Do not waste your time and money
Bought a presale Item from this germ on eBay based on it's release on the 20th Feb. Once the item was released it inflated, so the seller held off on shipping the item until the sale was cancelled resulting in having to pay double the aftermarket price. Do not purchase from this scammer unless you want to end up in the same predicament
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Connect
This review relates to a transaction made via eBay, not through our official website store.
Our Trustpilot profile reflects purchases made directly at theconnectuk.com.
If anyone has questions regarding a website order, we’re always happy to assist directly.
Ottima esperienza
Mi hanno salvato acquistando la maglietta degli Oasis a prezzi accessibili prima del tour estivo. Ottimi
11. juli 2025
Svar fra The Connect
Grazie mille per le belle parole! Siamo davvero felici di averti aiutato a trovare la maglietta degli Oasis a un prezzo accessibile prima del tour estivo. Rendere capi speciali più accessibili, senza rinunciare al servizio, è esattamente il nostro obiettivo. A presto e buon divertimento! 🖤🎶
Great customer services
Great customer services, promptly answered my questions regarding delivery over Christmas. Trainers arrived as promised. Many thanks!
22. desember 2025
Svar fra The Connect
Thank you so much for the kind review! We’re really glad we could help answer your questions and get your Nike P6000s to you exactly when promised, especially during the busy Christmas period. 🎄👟
Clear communication and delivering on our word are incredibly important to us, so it’s great to hear that came through. Thanks again for choosing The Connect, and we hope you enjoy your trainers. We’ll be here whenever you need us. 🖤
Svar fra The Connect
Hi Matthew,
Thank you for your review, we’re glad to hear your Adidas Oasis jersey arrived safely in Singapore and that you got exactly what you wanted. Knowing you found us trustworthy means a lot, as that’s the foundation we build everything on!
We’ll keep working to turn your next experience with us into a full 5-star one. If there’s ever anything else you’re looking for, please don’t hesitate to reach out we’re always here to help.
Best regards,
The Connect 🖤
Svar fra The Connect
We’re glad we could deliver to you expectations Jule, from the UK to Germany it was an absolute pleasure 🔌🖤
Commande passée pour une veste Addidas…
Commande passée pour une veste Addidas le 3/08
Relancé le 13/08 car toujours pas de nouvelle de l’expédition
Mail
De réponse de The Connect signifiant que
Ma commande ne sera pas assurée car ils ont eu un souci…,
J’attends mon remboursement mais sans avoir écrit je pense que j’attendrai toujours des nouvelles
Pas la peine d’en dire plus
Franck
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Connect
Bonjour Franck,
Merci d’avoir partagé votre avis. Nous sommes sincèrement désolés de ne pas avoir pu honorer votre commande pour la veste Adidas Oasis, nous comprenons combien cela a pu être décevant. Malheureusement, un problème de stock indépendant de notre volonté nous a obligés à annuler cette commande.
Votre remboursement a déjà été effectué et devrait apparaître très prochainement selon les délais de votre banque. Soyez assuré que, lorsque nous ne pouvons pas finaliser une commande, nous procédons toujours à un remboursement complet sans attendre. Votre situation ne fait pas exception.
Nous espérons que cette expérience ne vous dissuadera pas de commander à nouveau. Il est très important pour nous que chaque client se sente bien accompagné du début à la fin. Si vous recherchez un autre article à l’avenir, n’hésitez pas à nous contacter directement. Nous ferons toujours de notre mieux pour vous.
Cordialement,
The Connect
New Impression
Updated rating after new experience
I initially had an issue and was very dissatisfied, but after speaking with their customer service team, my view of the company and its services has completely changed. I can wholeheartedly recommend ordering from their website, whether you’re in the UK or abroad. It’s honestly the best customer service I’ve ever experienced.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Connect
Andreas, it was lovely being able to talk to you via email and we’d of course like to thank you so for taking the time to update your review. That means the world to us. We’re really pleased we could turn things around and show you the level of service we work hard to deliver for every customer, whether here in the UK or overseas.
It’s been a pleasure speaking with you and making sure everything was put right. We’ll always be here if you ever need anything in the future and you’ll be treated as part of The Connect family from here on out. Lagom 🖤
The Oasis Jersey is awesome !!!!
The Oasis Jersey is awesome !!!!! Original and very good quality, shipping took about a week to the US and i’m super happy with the purchase !!
21. juli 2025
Svar fra The Connect
Hi Amanda thank you so much for the amazing feedback! 🇺🇸 We’re buzzing to hear the Oasis jersey landed safe and sound in the States and lived up to the hype. Originality and quality are what we pride ourselves on, and it’s always great when that shines through. If you ever need another rare piece or help with anything else, we’ve got you covered! Enjoy rocking it! 🤝🖤
Svar fra The Connect
Thank you Dave for your review. It means the world to us 🔌🖤
Really happy with my purchase
Really happy with my purchase. Fit well and looks as described, great material. Thanks heaps. Bring on Oasis 25 concert in Australia!! 🤘🏽
13. juli 2025
Svar fra The Connect
Absolutely love this review! It’s amazing to know your gear arrived down under just as expected and ready for the big Oasis concert. We’re all about making sure distance doesn’t get in the way of quality or service. Enjoy the show, and don’t hesitate to shout if you need anything else sent your way 🇦🇺🤘🏽🎶
10/10
Perfect service highly recommend using them my delivery came so quick no issues I will definitely be getting more stuff from here
6. juli 2025
Svar fra The Connect
Thank you so much for the kind words Joe! We’re really glad the exchange went smoothly and you ended up with the perfect fit. That’s exactly the level of service we aim to deliver every time. If you ever need help sourcing anything unique again, we’ve got you. Appreciate you choosing The Connect. We’ll be ready when you’re back for more 🖤🔌
Not to sure on authenticity
Not to sure on authenticity! The package came half ripped and looked like it had been used previously. The tissue paper the T-shirt was wrapped in look like it had been dragged through a bush and was not official adidas wrapping paper. The transparent plastic bag the shirt was in was also not adidas branded and was all written in Chinese! Big red flag! The T-shirt also seems to be as long as it is wide and is like wearing a kite lol 🤦🏼♂️ will deffo be avoiding this outlet going forward!
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Connect
Hi Daniel,
Firstly we’d like to thank you for your order and subsequently thank you for taking the time to share your feedback, we’re really sorry to hear about your experience and completely understand your concerns. That’s not the impression we ever want to leave.
As a small personal shopping and reselling business, we source authentic items from a variety of trusted suppliers, which sometimes means packaging may differ slightly from what you’d expect from a standard retail store. However, the quality and authenticity of the product itself is something we take very seriously, and we have never and will sell anything that isn’t 100% genuine.
That said, we’re genuinely disappointed to hear that your parcel arrived in such poor condition, especially with the packaging issues you mentioned, as that is not how we would let something leave our door. We’d really like the chance to make this right. If you could get in touch with us directly, we’d be happy to investigate further and look into a refund, exchange, or another resolution that works for you.
We value every single customer and take all feedback seriously as it helps us improve. Especially as a growing independent business. We’d love the opportunity to turn this experience around and show you how we usually do things.
Warm regards,
The Connect Team
Brilliant service product came quick
Brilliant service product came quick
14. mars 2025
Anmeldelse skrevet uten oppfordring
Received my delivery the next day
Received my delivery the next day
Love my trainers so much
10/10
26. november 2024
Great Service
Great Service , Quick and easy transaction . Product quality top tier as shown on website . Hundred percent recommend the connect
18. november 2024
Attempted to start a returns process…
Attempted to start a returns process and per the connects website emailed to begin this process. I did not receive a response until I got in touch with my bank who said to email once more and mention if I do not get a reply I will initiate a charge back claim through my bank. Only then did I get a reply almost immediately. Do not recommend.
1. mai 2024
Svar fra The Connect
Morning Cole, we would like to apologise for the delay in getting your order refunded. As we informed you the order was processed over the bank holiday weekend which resulted in delays and we only received the return yesterday. (Immediately issuing a refund once received and checked)
Quality of service
Easy to work with and efficient on sourcing exactly what I want
21. mars 2024
Anmeldelse skrevet uten oppfordring
Top customer service
Top customer service, quality goods
Would buy again
17. mars 2024
Anmeldelse skrevet uten oppfordring
Good quality service
Good quality service. Products 10/10
16. mars 2024
Anmeldelse skrevet uten oppfordring
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