The Body Shop International Anmeldelser 1 359

I would review 0 . Customer service don't response . Still waiting for them to response.
Be careful.

He comprado mi colonia de toda la vida, el White Musk, lo dejé de comprar porque cambiaron el aroma, pero leí que habían vuelto a hacer la original y es verdad, estoy encantada. Recomiendo.
La empresa se ha ido al garete en algunos países pero en España sigue activa, todo bien.

The reason I am not really satisfied with the customer care resolution with The body Shop International is because nothing was resolved & the product that I was supposed to have ordered still got sent out to me. Something that I didn’t want or need. The same as the Subscription that I apparently wanted & had no knowledge/acceptance of. Each of these things were done without my permission or consent.
All of this done on 28/1/26 whilst I was abroad at 2.10 in the morning.
I hope this never happens to anyone else.
A total inconvenience. Whilst the advisor assured me with an apology, I find this all very worrying & frustrating that I have subscribed to something of which I had no knowledge & the payment taken out of my account to.

Soy clienta de The Body Shop desde hace más de 20 años. Tras el cierre de la tienda física en mi ciudad (León), la compra online es la única opción disponible.

Desde hace más de un año no puedo acceder a mi cuenta en la web y me veo obligada a comprar como invitada, perdiendo todos los beneficios del programa de fidelización. Atención al cliente se limita a indicar que los puntos solo pueden usarse en tienda física, una opción inexistente en mi ciudad.

El resultado es que, pese a ser clienta de larga trayectoria, quedo excluida del programa de fidelización sin solución, sin alternativa y sin compensación. Una gestión deficiente y muy alejada de la imagen de marca que The Body Shop pretende transmitir.

There are so many products on the market that promise great results at a fraction of the price .Some of the items I bought were disappointing , for example, the cleanser had that unmistakable “expired product” smell, which was really off‑putting. And the lavender massage oil barely smelled like lavender at all, even though the scent is the whole point of creating a relaxing experience.

They made a huge deal about going 100% vegan, but after they posted about it and made a huge campaign around it, they quietly started using animal derived ingredients again without mentioning it. Liars who clearly don't care about animals or ethics, only their bottom line.

Ordered £61 worth of items. Someone else's order came and when I phoned them to get it sorted they told me alot of my order was out of stock. I asked to be fully refunded, they said this would happen when they had received the parcel that I was returning. So not only sent me the wrong order, made me return it, but held on to my money until it was received. This is the last time I will order from the body shop. Poor show.

Ho messo una stella perché obbligatorio altrimenti neanche quella avrei messo. Ho ordinato un olio il 29 NOVEMBRE 2025 (era un regalo di natale). Ad oggi 30 Dicembre 2025 nessun pacco arrivato e l’addetta (Antonella) continua a prendermi in giro dicendo già da due volte “oggi hanno sbloccato le pedane”. Pessimo servizio clienti. Pessimo negozio. Non acquisterò mai più. Si dovrebbero solo vergognare. Purtroppo non posso chiedere il rimborso perché mia sorella ha dei problemi psichici e vuole per forza quest’olio. Dopodiché troverò un dupe o qualcosa. Spero fallisca.

Ho ordinato online in data 18/12/2025 un profumo da regalare a mia figlia per Natale.
Sono stata avvisata via mail da un’addetta (Antonella) che ci sarebbero stati dei ritardi, ma ad oggi 30/12/2025 non ho ancora ricevuto il pacco né ho potuto tracciarne la spedizione.
Riporto di seguito il testo della mail ricevuta il 22/12/2025:
“Il Suo ordine è stato spedito dai nostri magazzini maltesi, la consegna sarà intorno al 24/29 dicembre. La prima parte della spedizione è via nave e non è monitorabile. Bartolini invierà 24/48 ore prima della consegna un’email con il tracking.”
Ad oggi non ho ricevuto alcuna comunicazione da Bartolini né informazioni utili sulla consegna.
Ho appena inviato una richiesta di rimborso e sono in attesa di riscontro.
03/1/2026 aggiornamento: ieri 02/1/2026 mi è arrivato il pacco.

On the 26/10/25 I bought a mango pre-packed mango box of 5 items in the Worthing. Sussex shop.
I wrapped and gave it to my 13 year old GD for a Christmas gift.
When she opened the packaging at Christmas the box was completely empty.
I went into the shop with the empty box, they apologised &replaced the 5 items that should have been in the box but did not even offer a small gift /token for the inconvenience & disappointment/ etc.
I thought this was terrible customer service, for this reason I shall never shop there again.

Customer service: 0/5

Placed an order for a certain amount to get a complimentary gift. The gift was never sent. Would not have ordered that much if it wasn't for the free gift.

No explanation from them, no apology. Customer service does not answer emails AT ALL.

What is customer service doing? Not buying again online - will never get a reply to help resolve the issue.

Vorrei dare 0. Una vergogna. Dal 27 novembre attendo il pacco. Danno la colpa a Bartolini, dicendo che la pedana e' a Ragusa dal 4 dicembre. Mah. Li consiglierei di cambiare corriere, anche se io non ho mai avuto problemi/ritardi con Bartolini. Era un regalo di natale. Mai piu'. Ho chiesto il rimborso.

These reviews terrified me as I’d seen them AFTER my order.

However I had a positive experience with Bodyshop (UK order)

I placed my order online on 17 December. I ordered a number of things on full price and a few on sale and my order qualified for free shipping.

My order arrived using Royal Mail on 22 December. Packed well and just brilliant.

Perhaps things are now better?! Thank you.

I ordered in early October, Canpar was supposed to deliver them. Not one notice, not one call, not a text, absolutely zero reaching out!! In mid December , well past the delivery date, I finally received notice from the body shop that it was shipped!!!? I get stuff from China faster. Absolutely terrible service! I had to get products here because the stores don't have half of their products, as they are grossly under stocked. The stores just have gross cheap novelty garbage now and more than half the products stink, for example the Blue Bell handcream absolutely reeks as bad as the service. There's a lot of actual natural alternatives out there that are proven and much less expensive I will be going elsewhere in the future

Ik waardeer het ethische streven en de principes van The Body Shop. Hun producten zijn vaak geurig en aangenaam in gebruik. De winkels hebben een fijne sfeer en het online bestellen verloopt meestal zonder problemen.

Echter, de ervaring kan erg wisselen. Sommige producten zijn zeer de moeite waard, maar bij andere is de kwaliteit teleurstellend. Recent had ik een erg onhandig verpakt product dat nauwelijks te gebruiken was. Dit wekt de indruk van een ‘vergroende’ verpakking zonder rekening te houden met de praktische bruikbaarheid.

Ook in de huidverzorging is de consistentie niet altijd aanwezig, waarbij sommige producten prima zijn en andere minder goed vallen of zelfs tot irritaties leiden. Het vertrouwen wordt verder aangetast door het gevoel dat kritische feedback niet serieus wordt genomen. De reacties van de klantenservice zijn vaak standaard en lijken vooral bedoeld om de eigen keuzes te verdedigen.

Conclusie: een merk met een nobel idee, maar de uitvoering is te onvoorspelbaar voor de vaak hoge prijs. Voor een betrouwbare basisverzorging kijk ik inmiddels verder.

Brought 2 advent calendars in the Black Friday sale. The items didn't arrive, contacted them 9 days after I ordered and they said there was a "technical issue" ... I think technical issue means they never sent it. I got an email saying it had been sent, with no tracking number. One of the calendars have now sold out, meaning I won't get it, I was looking forward to opening it because I've been kinda depressed recently and wanted something to cheer me up. They sent a "replacement" for the one that is still in stock but has yet to arrive also. So yeah, not great.

Ho ordinato presso il sito web il giorno 25 novembre e oggi (15 dicembre) l’ordine non è ancora stato consegnato.
Credo sia più che vergognoso! Ho contattato l’ufficio clienti, mi hanno risposto che l’ordine sarebbe arrivato il 10/11 dicembre, ma così non è stato.

Hice un pedido el día 02 de Diciembre he llamado como unas 5 veces...me dicen que me lo vana solucionar que me llegará...después de casi 15 días, y porque llamo yo me dicen que no me lo van a enviar. O sea que si yo no solicito la devolución de dinero ( devolución que me indican que tardará entre 10 o 15 días...) me queso sin pedido YA ABONADO. FATAL NO VUEÑVO A HACER UN PEDIDO ONLINE. Y AHORA A ESTAR PENDIENTE SI REALMENTE ME ABONAN EL DINERO

I ordered a perfume from The Body Shop Canada website several weeks ago to ensure it would arrive in time as a gift.

Unfortunately, the package has been stuck in transit. It was originally shipped from Ontario, sent to Quebec, stayed there for a while, returned to Ontario, and was then sent back to Quebec, where it still remains.

Despite multiple attempts to speak with a customer service representative, I have only received automated AI email responses.
I am trying to obtain a refund since the gift is no longer needed; the person it was intended for has already returned home. To date, there has been no meaningful response and no refund, just repeated apologies for delays and generic automated messages.

I genuinely love The Body Shop’s products, but the lack of customer service has been extremely disappointing. Based on this experience,

I can understand why the business is struggling. Customer service would rate a negative 10 out of 10. Please do better.

Jai commandé l'incontournable et iconique "White musk" mais, hélas, je n'ai pas été livré !
On me fournit un bon de livraison avec une signature.....qui n'est pas la mienne !
Je fais un courrier avec pour preuve ma carte d'identité avec MA signature.
En réponse on me dit qu'on me remboursera dès que le colis....reviendra à leur entrepôt !!!!
C'est à dire JAMAIS puisque le paquet à sans doute été subtilisé !
Service client à fuir !