Thebikezones Anmeldelser 

Good customer support, really good service & good communication. Thank you Escalation Team, thank you for the assistance, very satisfied customer!

Guys i would like to thank you for rescuing me keep on doing great job

Very helpful and satisfactory

They deducted money from my account, they don't wanna refund me. They keep sending emails as if the money will be through. It's over 3 months now. The company needs to stop online services and focus on direct store business, only if they're legit. Above all, they will never stop scamming people.

Merhaba Jamal lütfen iade islemimi hızlandırın teşekkür ederim

Good customer service. Able to live chat which was really helpful.

They followed up. Thanks for the solution.

Poor service, the company must help or assist customers immediately

Great support. Thanks

bon suivis apres ma demande d explication

Good support

Seems to be a kind of a scam as you can become a member without agreeing and they will require monthly top up of money. Also, if you want to cancel the membership they try to take cancellation fee 5€. Fortunately I had blocked their transactions from my bank already.

Staff very helpful in refunding my account

They refunded me and told me to take my review down. I can't believe the manipulation tactics used by this company when they obtain memberships through ads promising other things.

I was signed up to them for no reason, but they gave me a refund after months and months of trying to get me to remove this review. I got an email the other day saying they would give me a refund if I removed this review. I said they could keep the money. They actually did refund me but I never actually signed for their services and it seems like by the rest of the 5 star reviews, it happened to a lot of people. Well done, you now get 2 stars. I never expected the refund to actually hit my account after 6 months of refusing to play your Trustpilot game.

Update: they said they were going to give me a refund after 4-7 days AFTER I wrote a trustpilot review and that's the review above. I gave them 3 stars at the beginning because I thought they were going to make it right, instead of giving them the 1 star they deserved (if I could do zero, I would). I didn't even sign up for their subscription. I was tricked into it with a cat food offer. I was just supposed to get the cat food for the price of shipping which was in all actuality, a subscription to their services. I guess they skipped business ethics. I reached out to support, and they gaslight me saying I would have had to agree to their terms of service or whatever to even be signed up, which I obviously didn't do. I dint even own a bike, I do however, have a cat. There was nothing about their services posted and the site I signed up on had a completely different name. I was gaslight by their support, too. Finally, after time had passed thebikezone got back to Mr saying they'd refund me after I wrote a trustpilot review. I wrote it, no refund. I just sent a message to customer service today stating I haven't been refunded. Did they ever plan on refunding me? Or did they just want their trustpilot to look better? Who knows. Either way, they're a s am and I wouldn't trust them. Customer service is slow to reply if they reply and they dint stand by their word. Watch yourself with these ones. I should have known it was shady when I had to wrote a trustpilot review to even get a refund when they scammed me. If theyre willing to apologize and actually refund me, I'll update. If not this is staying the way it is because shady businesses should be called out. This is why I love trustpilot. Thank you, trustpilot!

Update: this is the emai I recieved after posting this review and not getting anything from customer service

Dear Pacquin,

I hope this email finds you well. My name is Josh, and I am from the Escalation Team at Thebikezones.com.

While reviewing recent cases of dissatisfaction with our customer service, I came across your feedback on Trustpilot and would like to sincerely apologize for any misunderstanding or inconvenience this may have caused.

To rectify the situation, I am pleased to offer you a refund of your membership fee.

To facilitate the refund process, we kindly request that you update your current review on Trustpilot to reflect our efforts in resolving the issue. We would greatly appreciate it if you could mention my name and rate my services with 4 to 5 stars. Please also consider updating the review title/heading.

**Important:** In your review, we kindly ask that you avoid using terms like "refund" or "membership cancellation," as these can be confusing for other customers. Instead, we would appreciate it if you could use positive phrases such as "good service," "good company," "thank you," "good experience," "good customer support," etc.

**Please note:** Reviews containing terms like "refund" will not be considered positive, regardless of the number of stars given. Consequently, we will not be able to proceed with the refund process, which is a significant exception from our team.

Update: I was told that my membership was canceled and it wasn't. I'd still be charged to this day if I hadn't called my bank. They only reply to me if I update my Trustpilot. This is the response I recieved:

I have reviewed your recent case with our Customer Service and sincerely apologize for any inconvenience you experienced. To make things right, we have canceled your subscription and will refund your membership fees.

To proceed with the refund, as an exception to our standard policy, we kindly ask for your support by sharing any positive feedback on our Trustpilot page. Please ensure your rating is 4 or 5 stars and you are always welcome to mention my name. (Violet)

-Important- : In your review, please avoid terms like "refund" or "membership cancellation," as these can be confusing for other customers. Instead, please use positive phrases like "good service," "good company," "thank you," "good experience," "good customer support," etc.

absolutely appalling service, I have been trying to get a refund as they took money without my consent, when I have emailed and called they have told me nothing but lies. I have been fobbed off every time, I have been waiting for the refund since the 28th May, first told 5 to 7working days after that was told 7 to 10 working days then told it could take another week! all I want is my refund

Anne , my assistant was good

Buena gracias x devolver mi dinero