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The Beer Town Anmeldelser 

976
•
TrustScore 4.5 av 5

4,6

Ølutsalg
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have been buying Alhambra from u for a few years. Unfortunately, on two deliveries last year or the year before the products disappeared or were delivered to wrong addresses. I became a little frust... Vis mer

Vurdert til 5 av 5 stjerner

Used the beer town several times now. Always have an interesting selection and never had a problem with delivery or breakages. I think they only dispatch a couple of times a week, so bare in mind the... Vis mer

Vurdert til 4 av 5 stjerner

Unfortunately, the anticipated delivery date/time was missed without explanation, but occurred about 24hours later. It would be helpful to be updated if a delay is anticipated so that one's plans can... Vis mer

Vurdert til 5 av 5 stjerner

Great product range, the hardest part is actually choosing what to order! Ordering was easy with delivery a few days later. Went for some Fürstenberg lager from the Black Forest which is crisp and r... Vis mer

Informasjon om virksomheten

  1. Ølutsalg

Skrevet av virksomheten

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

976 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 34 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(976)

411 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Great range of high quality beers

Great range of beers, particularly from Germany where the quality is superb. Fast delivery by couriers that rarely make breakages, a good service all round that I'd recommend to beer lovers looking for quality that's difficult to find in supermarkets.

5. mars 2026
Vurdert til 5 av 5 stjerner

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

20. februar 2026
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Svar fra The Beer Town

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

Vurdert til 5 av 5 stjerner

Always fantastic choice& excellent…

Always fantastic choice& excellent delivery times. Bravo The Beer Town.

13. februar 2026
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Svar fra The Beer Town

Hello there,

Many thanks for your review, we're glad you had a positive experience with us.

The Beer Town :)

Vurdert til 1 av 5 stjerner

A Waste Of Time & Money

I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.

To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.

1. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra The Beer Town

Hi, Martin.

Thanks for your review.

Firstly, I would like to apologise for your experience with this order, as it was far from the service we aim to provide.

When you had first emailed ourselves on a Saturday, we got back to you first thing the following Monday as there is no one on weekend shifts. We received your order details and looked into the issue for you. We then informed yourself that we could arrange a free collection for the unopened case, and a 20% refund for the case in which several bottles had been opened, which you had initially agreed to.

However, you then stated that you would like the full cost of the opened case refunded, as you felt they didn't taste right. We replied just over an hour later, advising that usually we would not refund the whole case as several had been opened, but on this occasion we would as a goodwill gesture. You have now been fully refunded for both cases, while being able to keep one.

In regards to the collection, I can only apologise as this one is on us. There was an honest mistake made where we hadn't confirmed the collection, and thereafter a lack of communication between ourselves and APC. Once again, I can only apologise to yourself and your neighbour, as the issues with the collection could have been avoided.

In summary, you have been refunded for the collected case, and also for the opened case, which you are free to keep and use in whatever way you may see fit.

Again, I apologise for the negative experience you have had, and I hope you can consider giving us another chance some day in the future.

Kind regards
The Beer Town

Vurdert til 3 av 5 stjerner

Very competitive price

Very competitive price , reasonable service but crap delivery service

6. februar 2026
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Svar fra The Beer Town

Hi Mr Cummings,

Thank you for your review and I'm sorry to hear about the negative experience you had with your delivery.

If you would like to discuss this issue further, please contact us via email at hello@thebeertown.co.uk and we will be happy to help you.

Kind regards
The Beer Town

Dette er Trustpilot

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